Macro International has been supplying high-performance foam and neoprene materials throughout North America for over 40 years. We partner with leading manufacturers across the medical, sporting goods, industrial, military, and consumer product industries by providing high-quality materials and exceptional customer service.
We are looking for a dependable, highly organized Sales Support Coordinator to work directly with the President and Head of Sales.
This is a support-focused position. You will play an essential role in keeping our sales department organized and responsive by assisting with customer communication, administrative tasks, and day-to-day office operations. This is not a commissioned sales position, and you will not be responsible for pursuing large accounts or closing major sales opportunities.
What You'll Do
- Answer incoming phone calls and assist customers professionally
- Respond to general customer questions by phone and email
- Follow up on quotes, samples, and customer requests
- Process routine customer orders and assist with smaller customer accounts
- Prepare quotations, sales documents, and other customer correspondence
- Coordinate sample shipments and order-related paperwork
- Maintain accurate customer records and sales files
- Track outstanding customer requests and ensure timely follow-up
- Coordinate with warehouse, purchasing, and accounting to help fulfill customer needs
- Assist the President and Head of Sales with daily administrative and sales support tasks
- Identify larger customer opportunities and direct them to the President/Head of Sales
- Perform general office and administrative duties as needed
What We're Looking For
- Excellent organizational and time management skills
- Strong attention to detail
- Professional and friendly phone etiquette
- Excellent written and verbal communication skills
- Dependable with strong follow-through
- Comfortable managing multiple priorities
- Positive attitude and willingness to assist wherever needed
- Proficiency with Microsoft Outlook, Excel, and Word
- Previous experience in customer service, administrative support, inside sales support, or office administration is preferred
The Ideal Candidate
You enjoy staying organized, keeping projects moving, and making sure customers receive excellent service. You're proactive, dependable, and take pride in following through on the details. You communicate professionally, work well with others, and understand that great customer service often comes from behind-the-scenes execution.
This position offers the opportunity to work directly with company leadership, gain exposure to business operations, and become an important part of a well-established company.
Compensation & Benefits
- Competitive hourly pay based on experience
- Full-time position
- Paid holidays
- Paid time off
- Stable, family-owned company with over 40 years in business
If you're looking for a long-term opportunity where organization, customer service, and reliability are valued, we'd love to hear from you.
Pay: $30.00 - $33.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
