Top 4735 Macys Jobs | SimplyHired

HR Contact Center Specialist - M-F 10:30 AM – 7:00 PM
Macy’s —Springdale, OH
- $18.56 - $30.38 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- Store discount
- Paid holidays
Store Designer (Remote)
Macy’s —Mason, OH
- $67,600 - $112,600 a year
- Full-time
- Remote
- Merchandising
- Mid-level
- Microsoft Office
- Store discount
- Paid holidays
11h
Social Media Advocate
Macy’s —Deerfield, OH
- $17.25 - $25.39 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Merchandising
- In-person
- Store discount
- Paid holidays
9d
Seasonal Colleague Advisory Coordinator - Part Time
Macy’s —Cincinnati, OH
- $17.50 - $33.98 an hour
- Part-time
- Background check
- Pass drug screening
- Microsoft Office
- Store discount
- Disability insurance
Seasonal Warehouse Associate, Goodyear - Gap Night Shift
Macy’s —Goodyear, AZ
- $17.25 - $23.62 an hour
- Weekends as needed
- No education required
- No experience needed
- English
- Store discount
- Paid holidays
Accounts Payable Analyst (Remote Opportunity)
Bloomingdale’s —Long Island City, NY
- $56,280 - $93,720 a year
- Full-time
- Remote
- Research
- Mid-level
- Finance
- Disability insurance
- Health insurance
Warehouse Associate, Goodyear - Full Time
Macy’s —Goodyear, AZ
- $17.25 - $23.62 an hour
- Weekends as needed
- No education required
- No experience needed
- English
- Store discount
- Paid holidays
Warehouse Lead - Active/Replenishment/Return to Vendor, Goodyear - Full Time
Macy’s —Goodyear, AZ
- $21.34 - $34.94 an hour
- Weekends as needed
- Heavy lifting
- English
- Mid-level
- Store discount
- Paid holidays
Furniture Receiving, Warehouse Associate, Lathrop - Part Time
Macy’s —Lathrop, CA
- $17.25 - $25.39 an hour
- 8 hour shift
- No education required
- No experience needed
- English
- Store discount
- Paid holidays
14d
Warehouse Lead, China Grove - Full Time
Macy’s —China Grove, NC
- $21.34 - $34.94 an hour
- Weekends as needed
- Heavy lifting
- English
- Mid-level
- Store discount
- Paid holidays
Seasonal Talent Acquistion Coordinator, West Virginia - Full Time
Macy’s —Martinsburg, WV
- $21.34 - $34.94 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Store discount
- Paid holidays
Fulfillment Associate, Goodyear - Part Time
Macy’s —Goodyear, AZ
- $17.25 - $25.39 an hour
- Part-time
- No education required
- No experience needed
- English
- Store discount
- Paid holidays
Senior, Product Management
Macy’s —Mason, OH
- $108,200 - $180,100 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Store discount
- Paid holidays
7d
Gift Registry Consultant, Easton - Full Time
Macy’s —Columbus, OH
- $18.56 - $30.38 an hour
- Weekends as needed
- Merchandising
- English
- Ability to lift 25 pounds
- Store discount
- Paid holidays
Seasonal Warehouse Associate, West Virginia - Weekend Shifts
Macy’s —Martinsburg, WV
- $17.25 - $23.62 an hour
- Weekends as needed
- No education required
- No experience needed
- English
- Store discount
- Paid holidays
10d
Retail Cosmetics Stock Associate - CHANEL Beaute, Herald Square - Part Time
Macy’s —New York, NY
- $17.00 - $31.58 an hour
- Part-time
- No education required
- Merchandising
- No experience needed
- Store discount
- Paid holidays
8d
Merchandise Assistant
Macy’s —New York, NY
- $46,320 - $75,840 a year
- Full-time
- Merchandising
- Basic math
- High school diploma or GED
- Store discount
- Paid holidays
Senior, Project Management - Bloomingdale's
Macy’s —New York, NY
- $129,960 - $216,120 a year
- Weekends as needed
- Microsoft Access
- Heavy lifting
- Construction site
- Store discount
- Paid holidays
7d
Retail Customer Experience Associate, Christiana - Full Time
Macy’s —Newark, DE
- $15.00 - $22.08 an hour
- Weekends as needed
- Merchandising
- English
- Cleaning
- Store discount
- Paid holidays
Cycle Count Associate, China Grove - Full Time
Macy’s —China Grove, NC
- $18.40 - $27.21 an hour
- Weekends as needed
- No experience needed
- English
- High school diploma or GED
- Store discount
- Paid holidays
10d

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HR Contact Center Specialist - M-F 10:30 AM – 7:00 PM

Macy’s -
Springdale, OH

Apply Now

Job Details

Full-time
$18.56 - $30.38 an hour

Benefits

Store discount
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Phone communication
Employee relationship building
Research

Full Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The HR Contact Center Specialist provides HR support to colleagues throughout the company via incoming phone calls, colleague-initiated chats, and self-service cases. As part of the Colleague Support Center, specialists ask probing questions to understand individual queries, provide accurate answers, conduct effective research, and direct colleagues to the appropriate resolution or partner as necessary. This role involves escalating colleague needs to other teams when issues arise. Specialists may also need to make outbound calls to resolve colleague issues or questions. They must maintain a high level of confidentiality regarding sensitive inquiries and colleague data. This position is predominantly office-based, with the possibility of a hybrid work-from-home arrangement contingent upon meeting performance expectations.

This position will be located in Springdale, OH, Monday - Friday 10:30 a.m. - 7:00 p.m.

What You Will Do

Provide excellent customer service to confidently communicate with colleagues, ensuring accurate Service Level Agreements (SLAs) and expectations are met, as evaluated by the department’s quality standards.
Utilize HR records, systems, and case management systems to thoroughly review disputed transactions.
Collaborate with management to identify trends and issues, offering recommendations for policy and procedure improvements as appropriate.
Follow instructions and established guidelines while referring exception cases to Supervisor/Manager.
Provide empathetic, accurate, and timely customer service, employing de-escalation techniques when needed, to maintain a satisfactory or better-quality score on monthly call evaluations.
Meet all required metrics, including Service Level Agreements, Call/Non-Call Time Management, and quality and quantity call center measurements.
Clearly communicate procedures and policies verbally and in writing; accurately document case categories and complete case notes within the case management tool for ease of reporting and research.
Handle assigned self-service cases and chats based on completed training, acquired skills/knowledge, and schedule availability.
Fulfill special duties as assigned, such as training and special projects.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Maintain regular, dependable attendance, and punctuality.

Skills You Will Need

Independent Judgment: Capacity to exercise independent judgment and knowledge to ensure that departmental procedures and regulations are met.

Problem-Solving: Capacity to ask probing questions to understand individual queries and effectively research and direct colleagues to the appropriate resolution or partner as necessary.

Professionalism: Capability to remain professional in all circumstances when handling confidential information and interacting with customers, colleagues, and teammates.

Interpersonal Skills: Strong interpersonal skills with a positive demeanor and proven ability to communicate effectively with diverse groups of users both by phone and in writing. Understanding of individual colleague needs and the ability to express empathy towards their perspective while using critical listening skills.

Excellent Customer Service: Ability to provide exceptional customer service when communicating with colleagues, ensuring accurate Service Level Agreements (SLAs) and expectations are met.

Communication: Strong verbal and written communication skills to clearly communicate procedures, policies, and case details to colleagues.

Collaboration: Capability to collaborate with management to identify trends and issues, offering recommendations for policy and procedure improvements.

Adaptability: Ability to adapt to the needs of challenging calls, demonstrating empathy, de-escalating as needed, and responding appropriately to emotional reactions.

Who You Are

Candidates with a High School diploma or equivalent are encouraged to apply.
- 6 months+ of HR-related experience preferred.
This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
Able to work a flexible schedule including days, evenings, and holidays based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

HRCOM00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Apply Now

Refine Your Search

Macys jobs

HR Contact Center Specialist - M-F 10:30 AM – 7:00 PM

Store Designer (Remote)

Social Media Advocate

Seasonal Colleague Advisory Coordinator - Part Time

Seasonal Warehouse Associate, Goodyear - Gap Night Shift

Accounts Payable Analyst (Remote Opportunity)

Warehouse Associate, Goodyear - Full Time

Warehouse Lead - Active/Replenishment/Return to Vendor, Goodyear - Full Time

Furniture Receiving, Warehouse Associate, Lathrop - Part Time

Warehouse Lead, China Grove - Full Time

Seasonal Talent Acquistion Coordinator, West Virginia - Full Time

Fulfillment Associate, Goodyear - Part Time

Senior, Product Management

Gift Registry Consultant, Easton - Full Time

Seasonal Warehouse Associate, West Virginia - Weekend Shifts

Retail Cosmetics Stock Associate - CHANEL Beaute, Herald Square - Part Time

Merchandise Assistant

Senior, Project Management - Bloomingdale's

Retail Customer Experience Associate, Christiana - Full Time

Cycle Count Associate, China Grove - Full Time

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