Top 383 Magellan Jobs

Customer Experience Associate- HMSA (Remote, must reside in Hawaii)
Magellan Health —Honolulu, HI
- $34,295 - $51,445 a year
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Continuous improvement
- Employee assistance program
1d
Flight Centre - Assistant Team Leader, Product Management (Order Management Automation) - Remote, USA
Product and Technology —Remote
- $96,000 - $115,000 a year
- Full-time
- Remote
- Mid-level
- Product management
- 2 years
- Wellness program
- AD&D insurance
DISHWASHER/MAINTENANCE
DUKES CANOE CLUB —Lihue, HI
- $19 - $22 an hour
- No experience needed
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
DISHWASHER/MAINTENANCE
KEOKIS PARADISE —Koloa, HI
- $21 - $28 an hour
- No experience needed
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Admissions Specialist- Remote
Ria Health —Phoenix, AZ
- From $21.63 an hour
- Hybrid work
- HIPAA
- 1 year
- Telehealth
- Health insurance
- Dental insurance
Quick Apply
DISHWASHER/MAINTENANCE
DUKES MALIBU —Malibu, CA
- $20 - $22 an hour
- Weekends as needed
- No experience needed
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
GREETER
KEOKIS PARADISE —Koloa, HI
- $16 - $28 an hour
- Call employer
- No experience needed
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Fuel Hauling Truck Driver (2 years Minimum experience)
SiDar Energy LLC —Arvada, CO
- $27 - $33 an hour
- Full-time
- Clean driving record
- Hazmat Endorsement
- Heavy equipment operation
- Paid training
- Health insurance
Quick Apply
Senior Tax Accountant
Magellan Tax, a division of T3A Tax —Brookhaven, GA
- $95,000 - $110,000 a year
- Full-time
- Background check
- 6 years
- Management
- Health insurance
- Dental insurance
Quick Apply
Counselor/Clinician/Therapist
Metamorphosis Health —Boise, ID
- $35.00 - $42.50 an hour
- Choose your own hours
- Background check
- LMFT
- Experience working with individuals with developmental disabilities
- Mileage reimbursement
- Health savings account
Quick Apply
Certified Registered Nurse Practitioner - Part Time
Child & Family Focus, Inc. —Aston, PA
- $60 - $65 an hour
- Part-time
- Hybrid work
- Nursing
- Psychiatry
- Mid-level
- Travel reimbursement
- Profit sharing
Quick Apply
Truck Driver - CDL Class A - Penske Logistics
Penske Truck Leasing and Logistics —Hanover, MD
- $29.37 an hour
- Overtime
- Surgery
- Hospital
- Ability to walk for extended periods
- AD&D insurance
- Paid holidays
10d
IT Systems Support Specialist (AS400/ Windows)
DKKD Staffing —Santa Clarita, CA
- $27 - $32 an hour
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- US work authorization
- Paid holidays
- Disability insurance
BUSSER
KEOKIS PARADISE —Koloa, HI
- $14.75 an hour + tips
- Ability to climb stairs
- Ability to lift 50 pounds
- 16+ years old
- Paid holidays
- Health insurance
Quick Apply
On-site EAP Counselor - On-Site at Wright Patterson, AFB - Secret Clearance - 32 Hours a week
Magellan Health —Dayton, OH
- $70,715 - $113,145 a year
- Full-time
- 5 years
- Writing skills
- Licensed Clinical Social Worker
- Employee assistance program
BUSSER
DUKES MALIBU —Malibu, CA
- $17.27 - $28.00 an hour
- Weekends as needed
- Ability to climb stairs
- Ability to lift 50 pounds
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Personal Financial Counselor; Assignment Ready Counselor, PFC, 185th Air Refueling Wing, IA
Magellan Health —Sioux City, IA
- $58,440 - $93,500 a year
- Part-time
- Spanish
- English
- Mid-level
GREETER
DUKES CANOE CLUB —Lihue, HI
- $14.75 an hour
- Call employer
- No experience needed
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Drug Rehabilitation Billing Specialist Monsey NY 100k to 125k
The Hire Mark —Monsey, NY
- $100,000 - $125,000 an hour
- Full-time
- HIPAA
- Mid-level
- Residential
- Health insurance
- Opportunities for advancement
Quick Apply
SERVER
DUKES CANOE CLUB —Lihue, HI
- $14.75 an hour + tips
- Ability to climb stairs
- 21 years or older
- Computer skills
- Paid holidays
- Health insurance
Quick Apply

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Customer Experience Associate- HMSA (Remote, must reside in Hawaii)

Magellan Health -
Honolulu, HI

Apply Now

Job Details

Full-time
$34,295 - $51,445 a year
1 day ago

Benefits

Employee assistance program

Qualifications

Serving clients
Desktop applications
Typing

Full Job Description

Customer advocate role supporting our members and providers, facilitating care and service. This is a service position providing assistance to Magellan's members, providers, and clients regarding various aspects of our programs, policies, and procedures. Responsibilities include handling incoming/outgoing calls related to healthcare related benefits. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to provide outstanding service to internal and external customers and strive to resolve callers’ needs on the first call. Performance expectations are to meet and/or exceed customers’ expectations and our quality standards.

Researches, articulately communicates medical information regarding a variety of services including: educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality/Protected Health Information (PHI.).
Meets key performance indicators and service standards while showing compassion to members and providers per Magellan’s values and mission.
Identifies and responds to crisis calls with appropriate resource.
Facilitates routine referrals and triage decisions not requiring clinical judgment.
Comprehensively assembles and enters patient information into the appropriate delivery system.
Demonstrates flexibility in areas such as job duties and schedule to aid in better serving members and help Magellan achieve its business and operational goals.
Supports team members and participate in activities to help build a high-performance team.
Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
Responsible for staying abreast of operational changes, updating self to ensure accuracy.
Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
Leads or participates in activities as requested that help improve Care Center performance, quality, and culture.
Navigate Magellan’s systems, document customers' comments/information and forwards required information.
Responsible for reading and retaining information disseminated through multiple resources, ensuring calls are addressed accurately and appropriately per account information.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements

Responsibilities

1- 2 or more years of customer service experience.
Must be able to talk and type simultaneously, with attention to detail.
Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
Responsible for meeting monthly individual call center metrics.
Must agree to recording and evaluations for training and compliance.
Must be proficient with keyboard functions and navigation between multiple computer applications

General Job Information

Title

Customer Experience Associate- HMSA (Remote, must reside in Hawaii)

Grade

Work Experience - Required

Customer Service

Work Experience - Preferred

Call Center, Healthcare

Education - Required

GED, High School

Education - Preferred

Associate, Bachelor's

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:

$34,295

Salary Maximum:

$51,445

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Apply Now

Refine Your Search

Magellan jobs

Customer Experience Associate- HMSA (Remote, must reside in Hawaii)

Flight Centre - Assistant Team Leader, Product Management (Order Management Automation) - Remote, USA

DISHWASHER/MAINTENANCE

DISHWASHER/MAINTENANCE

Admissions Specialist- Remote

DISHWASHER/MAINTENANCE

GREETER

Fuel Hauling Truck Driver (2 years Minimum experience)

Senior Tax Accountant

Counselor/Clinician/Therapist

Certified Registered Nurse Practitioner - Part Time

Truck Driver - CDL Class A - Penske Logistics

IT Systems Support Specialist (AS400/ Windows)

BUSSER

On-site EAP Counselor - On-Site at Wright Patterson, AFB - Secret Clearance - 32 Hours a week

BUSSER

Personal Financial Counselor; Assignment Ready Counselor, PFC, 185th Air Refueling Wing, IA

GREETER

Drug Rehabilitation Billing Specialist Monsey NY 100k to 125k

SERVER

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