Top 3 Mastertag Jobs | SimplyHired

Customer Service Manager
MasterTag —Montague, MI
- $80,000 - $100,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Production Manager
MasterTag —Montague, MI
- $85,000 - $110,000 a year
- Full-time
- Background check
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
8d
1st Shift Production Worker
MasterTag —Montague, MI
- $18.71 an hour
- Overtime
- Ability to lift 50 pounds
- In-person
- Communication skills
- Paid training
- Health savings account
Quick Apply
4d

Discover related jobs

Based on your search for Mastertag jobs.

Package Handler - Part Time (Warehouse like)
FedEx —Gaylord, MI
Valuable employee discounts on things like cell phone plans, electronics, cars and restaurants. Competitive wages beginning at $17.30 paid weekly for both…
Up to $17.80 an hour
Package Handler (Warehouse like)
FedEx —Superior, WI
Valuable employee discounts on things like cell phone plans, electronics, cars and restaurants. Competitive wages beginning at $17.75 paid weekly for both…
$17.75 - $21.25 an hour

I want to receive the latest job alert for Mastertag

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Mastertag jobs near

Production Worker jobs in Montague, MI

Production Manager jobs in Temecula, CA

It Project Manager jobs in New Jersey

Freelance Social Media Manager jobs in Remote

Production Manager jobs in Savannah, GA

Production Manager jobs in Waukegan, IL

Production Assistant jobs in Miami, FL

Production Manager jobs in Montgomery, AL

Media Production jobs in Tucson, AZ

Case Manager jobs in Oceanside, CA

Remote Work From Home Customer Service jobs in Leander, TX

Project Manager jobs in Madison, WI

Customer Service Manager jobs in Paramus, NJ

Customer Service Manager jobs in Westchester County, NY

Customer Service Manager jobs in Tennessee

Customer Service Manager jobs in Minneapolis, MN

Warehouse Worker No Experience jobs in Baltimore, MD

Production Worker jobs in Draper, UT

Production Worker jobs in Fairfield, CA

Criminal Justice Social Worker jobs in New York, NY

Customer Service Manager

MasterTag -
Montague, MI

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Customer communication
Teamwork
Interpersonal skills
Managing teams in a customer support role
Bachelor of Science
Coaching
Workplace dispute resolution
Employee relationship building
Team development
Leading team collaboration initiatives
Process management
Team motivation (leadership skill)
General management
Team building

Full Job Description

POSITION SUMMARY

Manage and oversee the day-to-day functioning of customer service unit(s) within the operations and customer-facing arenas. This position is responsible for leading, coaching, and developing the Customer Service team, driving accountability to service standards, and delivering tactical objectives in support of broader departmental goals.

PRIMARY FUNCTIONS

Define, communicate, and reinforce customer service standards and expectations to support consistent department performance.
Support continuous improvement in customer service within established department standards.
Monitor customer service results, identify trends and opportunities, and partner with the Sr. Manager on process improvements, metrics, and change implementation.
Ensure a positive customer experience that supports sales outcomes and the effective collection of customer information.
Encourage and support the use of electronic project management methods to improve organization, visibility, and follow-through within Customer Service.
Provide polished feedback and guidance on complex customer communications to support clarity, consistency, and professionalism in customer-facing messaging.
Prepare and submit management reports to the Sr. Manager and other internal stakeholders as needed.
Plan, prioritize, and direct the work of Customer Service staff to ensure appropriate coverage, clear accountability, and effective day-to-day department performance.
Document customer issues, escalate concerns to Sr. Management and Quality, and help ensure practices are in place to reduce recurring issue trends.
Resolve complex and escalated customer service issues in a timely and professional manner.
Foster a positive, team-oriented environment within Customer Service by building trust, encouraging collaboration, and reinforcing shared accountability for department goals and service standards.
Coach, mentor, and address employee performance, attendance, and development needs within Customer Service, partnering with the Sr. Manager and Human Resources as appropriate.
Communicate regularly and effectively with managers, directors, Human Resources, and other internal partners.

OTHER FUNCTIONS

Communicate professionally and effectively with internal and external contacts.
Demonstrate strong outbound communication skills in customer and market interactions as appropriate.
Partner with departments across the company to communicate customer service needs and support effective collaboration.
Any other duties as assigned.

JOB REQUIREMENTS

BS/BA degree preferred.
Five years of relevant experience in a related role, equivalent assignments, or a combination of education and experience.
Strong business acumen, planning and organization, conflict resolution, team building, and the ability to lead and develop employees in a customer service environment.
Excellent leadership, communication, coaching, and people management skills required, with the ability to set expectations, provide feedback, and build team capability.
Demonstrated ability to work independently and apply sound judgment in decision-making.
Ability to contribute as both a team member and a leader in a fast-paced, team-oriented environment.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

Mastertag jobs

Customer Service Manager

Production Manager

1st Shift Production Worker

Discover related jobs

I want to receive the latest job alert for Mastertag

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected