Top 103 Matrix Resources Dallas Jobs

Analyst, Workforce Planning
Carnival Cruise Line —Miami, FL
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Employee stock purchase plan
- Paid holidays
Community Disaster Program Manager (Dallas, TX)
American Red Cross —Dallas, TX
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Onboarding and New Hire Experience Associate
Cognizant —Plano, TX
- $68,000 - $75,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Employee stock purchase plan
Regional Engagement Manager - Texas or Chicago
Dwyer Workforce Development —Remote
- $90,000 - $105,000 a year
- Weekends as needed
- Remote
- Driver's License
- Bachelor's degree
- Continuous improvement
Quick Apply
Client Service Trainee Program
Reliance Matrix —Schaumburg, IL
- $21.63 - $24.05 an hour
- Hybrid work
- Sales
- Office
- Business
- Paid parental leave
- Health savings account
Advanced Integrated Wet Lab and Computational Researcher, Surgery
UT Southwestern —Dallas, TX
- Full-time
- Computer science
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- Paid parental leave
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Sales Training and Readiness Program
Reliance Matrix —Addison, TX
- $21.63 - $24.05 an hour
- Hybrid work
- Marketing
- Office
- Business
- Paid parental leave
- Health savings account
Enterprise Account Manager IV
Hewlett Packard Enterprise —New York, NY
- $221,000 - $429,000 a year
- Full-time
- 6 years
- Supervising experience
- Bachelor's degree
Software Engineer Staff / Embedded HWIL / C++ / Dallas, TX
Lockheed Martin Corporation —Grand Prairie, TX
- Full-time
- Computer Science
- Bachelor of Science
- Linux
- Paid jury duty
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Procurement Services Supervisor
City of McKinney, TX —McKinney, TX
- $33.74 - $35.90 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Wellness program
- Paid parental leave
Workday Techno-Functional Analyst
GFT —Valley Forge, PA
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Risk, Operational Risk (Artificial Intelligence Coverage), Vice President, Dallas or Salt Lake City
Goldman Sachs —Dallas, TX
- 7 years
- Computer Science
- Office
- Disability insurance
- Health insurance
Resources (Power/ Industrial/ Waste) Business Group - Construction Field Services Director
HDR —Omaha, NE
- $187,200 - $260,000 a year
- Full-time
- Engineering
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- Paid holidays
- Disability insurance
Warehouse Operations Training Specialist
Mobis Parts America, LLC. —Lancaster, TX
- Weekends as needed
- Writing skills
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Senior Oncology Account Specialist - Dallas, TX
Ipsen Biopharmaceuticals Inc. —Dallas, TX
- $175,000 - $200,000 a year
- Full-time
- 8 years
- Driver's License
- Bachelor's degree
- Commuter assistance
- Disability insurance
13d
Regional Program Manager (Global Customer Management)
DSV —Richmond, VA
- $120,000 - $170,000 a year
- Email
- Microsoft Excel
- 5 years
- English
Hepatology Access & Reimbursement Manager - Houston/Dallas, TX
GlaxoSmithKline —Houston, TX
- Full-time
- 3 years
- Driver's License
- Bachelor's degree
Director, Human Resources (Commercial)
Oldcastle BuildingEnvelope —Dallas, TX
- 11+ years
- Master's degree
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- Paid time off
Quick Apply
Account Manager, Nephrology (Rare Disease)-Dallas, TX
Amgen —Dallas, TX
- $145,311 - $215,025 a year
- Weekends as needed
- Doctoral degree
- Mid-level
- Master's degree
- Disability insurance
- Health insurance
SVP Development Investment - Trammell Crow Company
CBRE —Boston, MA
- $200,000 - $250,000 a year
- Full-time
- Engineering
- Research
- Office

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Analyst, Workforce Planning

Carnival Cruise Line -
Miami, FL

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Job Details

Full-time

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Data analysis reporting
Call center experience
Spreadsheets
Metrics Reporting
Key Performance Indicators
Data-driven problem-solving
Management reporting
Productivity software
Ad-hoc reporting
Technical Proficiency

Full Job Description

The Workforce Planning Tracking and Real Time Analyst is responsible for analyzing call volume, staffing levels, schedule adherence, and call center performance data to ensure that KPIs are being met. They are to identify and anticipate issues; react to changing situations with solutions, timelines, and a sense of urgency. Provide reports and recommendations to management on calls trends and performance levels. Perform other job-related functions as assigned.

Responsibilities

Analyze call volume and staffing needs to determine overtime, and undertime and communicate to contact center teams on needed coverage to ensure KPIs are being met. Analyze trends and variances to call levels to determine if they are within acceptable ranges of the forecast plan. These include call volume, AHT, and staff shrinkage. When needed provide previous day analysis detailing the reason for not meeting KPIs, operations actions, and end results based on the plan of action.
Monitor real-time adherence/staffing and communicate with the contact center team to ensure on/off phone activity is managed efficiently throughout the day. Based on agent performance metrics, make recommendations to management based on Key Performance Indicators, (KPIs) level gaps and needs. Monitor outsourcing contact center partner staffing levels and utilization.
Manage scheduling and optimization of exceptions for activities such as seminars; training, meetings, breakout sessions, coaching, and town hall events based on staffing demands and without impacting service levels.
Analyze and generate call count reports to senior leadership with call volume, AHT, staffing, and booking information including detailed explanation for any unexpected variances and missed KPIs.
Maintain eWorkforce Management software (NICE IEX ); including adding new hires, changes to department, supervisors, and removal of associates upon resignation/termination. Ensure staffing numbers are accurate and updated within NICE IEX and NICE CXONE . Provide NICE Webstation training for Contact Center new hires.
Analyze and maintain the entitlements, (PTO, Sick Floating Holiday), and group allowance within the Workforce Management tool, based on historical trends and staffing levels. Based on the analysis, provide the time off allowances for the contact center workforce to adjust according. Manage the PTO bid process to ensure compliance with the ranking system rules. Analyze PTO submissions and approve/deny based on their effect on operations.
Meets with call center Coaches/Managers to maintain strong relationships by collaborating with them on identified opportunities for improvement in both efficiency and agent satisfaction. Support call center coaches on reviewing schedule adherence and changes in trends.
Analyze and adjust agent skill levels based on the WFP Matrix and make necessary recommendations to ensure efficiencies and meeting KPIs.
Performs other duties as assigned

Requirements

1-2 years of Wokrkforce Planning experience required. 2 years of Contact Center experience
Bachelor's Degree preferred in Human Resources, Business, Organizational Development, or related field.
Microsoft Office, including Excel proficiency.
Strong analytical skills to manage and report metrics such as Abandon Rate, Average Speed of Answer, (ASA), , Handle Times, SLA, Utilization.
Understanding of KPIs and how they impact business results.
Ability to define problems, collect data, establish facts, and draw a valid conclusion.
Strong analytical, organizational, and communication skills.
Experience of tracking and reporting service performance.
Ability to work with minimal supervision.
Assertive, professional demeanor.
Comfortable and familiar with working from remote location including technical skills required, time management, and self-starter.
Adaptability and flexibility in their work schedules.
Proficient in Workforce Management Software/Tool – NICE IEX and NiCE CXONE, including preparing ADHOC reports.
This position is classified as “remote.” As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

Health Benefits:
- Cost-effective medical, dental and vision plans
- Employee Assistance Program and other mental health resources
- Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
- 401(k) plan that includes a company match
- Employee Stock Purchase plan
Paid Time Off:
- Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
- Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
- Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits:
- Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
- Personal and professional learning and development resources including tuition reimbursement

#CCL

#LI-CM1

#LI-Hybrid

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Apply Now

Refine Your Search

Matrix Resources Dallas jobs

Analyst, Workforce Planning

Community Disaster Program Manager (Dallas, TX)

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Client Service Trainee Program

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Software Engineer Staff / Embedded HWIL / C++ / Dallas, TX

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Resources (Power/ Industrial/ Waste) Business Group - Construction Field Services Director

Warehouse Operations Training Specialist

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Director, Human Resources (Commercial)

Account Manager, Nephrology (Rare Disease)-Dallas, TX

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