Top 15 Mattamy Homes Jobs

Service Desk Analyst
Mattamy Homes —Scottsdale, AZ
- Full-time
- Mid-level
- Office
- Travel
Manager, Learning & Team Member Enrichment
Mattamy Homes —Tampa, FL
- Full-time
- 7 years
- Data analysis skills
- Public speaking
- Disability insurance
- Health insurance
New Home Sales Counselor
Mattamy Homes —Port Saint Lucie, FL
- Weekends as needed
- Bilingual
- Mid-level
- Microsoft Office
- Disability insurance
- Dental insurance
New Home Counselor
Mattamy Homes —Scottsdale, AZ
- Weekends as needed
- Bilingual
- Mid-level
- Microsoft Office
- Disability insurance
- Dental insurance
14d
Sales Assistant
Mattamy Homes —Orlando, FL
- Weekends as needed
- Customer service
- Real Estate License
- Communication skills
- Disability insurance
- Health insurance
New Home Sales Associate
Mattamy Homes —Farmers Branch, TX
- Weekends as needed
- Spanish
- English
- Office
- Disability insurance
- Health insurance
Executive Assistant
Mattamy Homes —Tampa, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
Associate General Counsel
Mattamy Homes —Tampa, FL
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
14d
Builder / Construction Manager
Mattamy Homes —Scottsdale, AZ
- Full-time
- Microsoft Outlook
- Construction site
- Customer service
- Disability insurance
- Health insurance
Sr. Land Analyst
Mattamy Homes —Jacksonville, FL
- Full-time
- Mid-level
- Office
- Finance
- Disability insurance
- Health insurance
Financial Analyst
Mattamy Homes —Tampa, FL
- Full-time
- CPA
- Mid-level
- Office
- Disability insurance
- Health insurance
Director of HR Operations (Benefits & Technology)
Mattamy Homes —Tampa, FL
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Health savings account
- AD&D insurance
3d
Sr. Purchasing Agent
Mattamy Homes —Riverview, FL
- Full-time
- Construction site
- 5 years
- Residential
- Disability insurance
- Health insurance
7d

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Service Desk Analyst

Mattamy Homes -
Scottsdale, AZ

Apply Now

Job Details

Full-time

Qualifications

Technical support via phone
Incident Escalation
Incident management operations support
Resolving technical support tickets
Productivity software
Escalation handling

Full Job Description

Location:

Phoenix, Arizona (5 days/week in office)

Company:

Mattamy Asset Management

Department:

IT Enterprise Services, Mattamy Asset Management

Employment Type:

Full-Time

Reports to:

Manager, Service Desk

At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You’ll be surrounded by caring people who encourage you to be exactly who you are. You’ll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we’ve got big plans for the future – and for you.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

Reporting to the IT Manager, Service Desk. The Service Desk Analyst is the primary point of contact for end-users with IT-related queries. As such, this role leads the day-to-day fulfillment of user assistance requests, investigating incidents, providing troubleshooting expertise and resolving situations as they arise.

The Service Desk Analyst is familiar with queue management techniques to ensure prompt and efficient service and can manage access control to remote systems. This role liaises with the appropriate support teams and third parties for escalation.

What you’ll do

Provide exemplary end-user support and service in all situations
Provide a prompt response to user requests for information and assist in application system problem resolution
Provide direct technical support to end-users to troubleshoot problems in an efficient and effective manner
Keep the end-user informed of progress and advise on workarounds
Monitor and report on service levels to ensure alignment with targets
Log all incoming calls in an Incident Management tool and resolve and / or escalate calls as required
Develop and maintain support knowledge base containing troubleshooting approaches, methods and fixes as observed in Incident and Problem Management
Ensure that knowledge entries in the support knowledge base are up-to-date and consistent
Perform access control activities such as active directory accounts, local user privileges, etc.
Prioritize and allocate incidents and provide on calls support as required.
Be adequately informed on the IT operating environment (hardware and software) as it relates to overall IT service delivery.
Collaborate with other IT Service Delivery Leads for activities such as incident management, problem management and root cause analysis.
Coordinate with relevant IT Service Delivery leads to resolve after-hours incidents

What you bring

College diploma or university degree in business or information systems
Minimum of 1-2 years’ related experience
Must be available to work shifts from 9:30 AM MST to 5:30 PM MST during Daylight Saving Time (March to November) and 8:00 AM MST to 5:00 PM MST outside of Daylight Saving Time (November to March).
Must be able to travel to Canada for Team Meetings two times per year
Experience providing direct technical support to end users via telephone or e-mail to troubleshoot problems in an efficient and effective manner
Experience logging incoming calls in an Incident Management tool and resolving and / or escalating calls.
Experience in prioritizing and allocating incidents and queue management.
Experience in access control activities such as active directory accounts, local user privileges, etc. an asset
Strong communication skills – both written and verbal
Effective negotiation skills, able to use tact and diplomacy when dealing with various users and customers
Able to multi-task and prioritize appropriately in a fast paced environment
Experience using Microsoft Office.

Bonus points

A+ Certification
ITIL Foundations Certification
Familiarity with and demonstrated understanding of enterprise's business and IT operating environment an asset.

We encourage applicants who meet most of the role requirements to hit that submit button and apply! It’s okay if you don’t have 100% of the requirements. If you’re the right candidate, we’ll help you learn and grow.

Who we are

Mattamy Asset Management (MAM) is the parent company of Mattamy Homes Canada and Mattamy Homes U.S., which together make up the largest family-owned homebuilding platform in North America.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Asset Management is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.

Apply Now

Refine Your Search

Mattamy Homes jobs

Service Desk Analyst

Manager, Learning & Team Member Enrichment

New Home Sales Counselor

New Home Counselor

Sales Assistant

New Home Sales Associate

Executive Assistant

Associate General Counsel

Builder / Construction Manager

Sr. Land Analyst

Financial Analyst

Director of HR Operations (Benefits & Technology)

Sr. Purchasing Agent

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