Mike’s Lock Shop / Access Lock Tech is searching for a personable candidate that is well-organized, reliable, and energetic and excels at multi-tasking and problem solving.
For more than 54 years, Mike’s Lock Shop has served the Philadelphia metro area in providing both commercial and residential security solutions. We have built a strong reputation to provide top quality products and installation services. Located only 5 minutes from the Willow Grove exit of the PA turnpike, in Warminster PA, Mike’s Lock Shop provides excellent growth potential for qualified individuals looking for a long-term career in the security industry.
We are seeking an experienced, customer-focused Store Manager to lead daily operations for our commercial door hardware and locksmith supply and service company. This role is ideal for a hands-on leader who understands the importance of accurate product knowledge, responsive service, organized inventory, and strong vendor relationships in a fast-paced environment.
Position Overview
The Store Manager will oversee purchasing, inventory management, technician scheduling, sales, customer service, and overall store performance. The successful candidate will be comfortable working with contractors, facility managers, locksmiths, institutional customers, and walk-in clients to provide dependable solutions for commercial doors, locks, exit devices, closers, cylinders, key systems, access control products, and related hardware.
Key Responsibilities
· Manage day-to-day store operations, ensuring a professional, organized, and service-oriented environment.
· Purchase products and materials from manufacturers, distributors, and vendors based on customer demand, stock levels, lead times, and job requirements.
· Maintain accurate inventory records, monitor stock levels, reduce shortages, and coordinate receiving, stocking, cycle counts, and inventory adjustments.
· Manage service technician schedules to ensure efficiency while balancing customer service needs.
· Drive sales by supporting existing customers, identifying opportunities, following up on quotes, and promoting appropriate products and solutions.
· Provide knowledgeable customer service for commercial door hardware, locksmith products, keying needs, replacement parts, and special-order items.
· Train, coach, and support store employees to improve product knowledge, customer interaction, accuracy, and accountability.
· Review customer orders, quotes, and special requests for accuracy, availability, pricing, and delivery expectations.
· Resolve customer concerns professionally and promptly while maintaining strong long-term relationships.
· Work closely with vendors to coordinate product availability, substitutions, backorders, warranties, and returns.
· Maintain a clean, safe, and efficient store layout, including counters, displays, warehouse areas, and customer-facing spaces.
· Monitor store performance, report on sales and inventory trends, and recommend improvements to increase efficiency and profitability.
Qualifications
· Previous management, supervisory, or lead experience in a retail, wholesale, distribution, locksmith, door hardware, construction supply, or related trade environment.
· Knowledge of commercial door hardware, locks, cylinders, keys, exit devices, closers, access control, or architectural hardware is strongly preferred.
· Experience with purchasing, inventory control, vendor communication, and order management.
· Strong customer service skills with the ability to assist contractors, technicians, facility personnel, and end users.
· Ability to lead a team, set expectations, manage schedules, and hold staff accountable.
· Comfortable using point-of-sale systems, inventory software, email, spreadsheets, and vendor portals.
· Strong organizational skills and attention to detail, especially when handling part numbers, finishes, keyways, handing, backsets, door sizes, and special-order requirements.
· Ability to multitask, prioritize urgent customer needs, and maintain accuracy in a busy environment.
· Professional communication skills, both in person and over the phone.
Preferred Skills
· Familiarity with major commercial hardware manufacturers and product lines.
· Understanding of restricted key systems, master keying basics, door prep, ADA hardware requirements, fire-rated openings, and code-related hardware considerations.
· Experience reading door schedules, hardware sets, purchase orders, or basic project documents.
· Ability to identify cross-sell and upsell opportunities while keeping customer needs first.
What We Offer
· Competitive compensation based on experience.
· Opportunities for professional growth in a specialized trade industry.
· A stable, hands-on work environment with a strong customer base.
· Supportive team culture focused on accuracy, service, and long-term relationships.
· Benefits package to be discussed during the interview process.
Pay: $52,000.00 - $72,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Application Question(s):
- Do you have management, supervisory, or lead experience in a retail, wholesale, locksmith, or related trade environment?
- Do you have experience with purchasing, inventory control, and vendor management?
- Will you pass a pre-employment drug screen test?
- Will you pass a pre-employment background check?
Work Location: In person
