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VIP Account Manager Team Leader
IntouchCX —Bethlehem, PA
- From $20 an hour
- Weekends as needed
- Sales
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Director of Operations
IntouchCX —Altamonte Springs, FL
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Business development experience
- Analysis skills
- Health insurance
- Dental insurance
1d
Team Lead (Supervisor)
IntouchCX —Altamonte Springs, FL
- $48,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
8d
Senior Operations Manager
IntouchCX —Mesa, AZ
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Business Administration
- Budgeting
- Dental insurance
- Paid time off
1d

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VIP Account Manager Team Leader

IntouchCX
Bethlehem, PA

Quick Apply

Job Details

Full-time
From $20 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Managing customer accounts
Sales
English
Data interpretation
Achieving sales targets
Account management experience

Full Job Description

Role Brief:

As a VIP Account Manager Team Leader, you will lead a team of dedicated account managers responsible for providing personalized and exceptional service to our high-value VIP clients. Your primary focus will be on managing and fostering strong relationships with these key clients, understanding their needs, and ensuring their overall satisfaction with our products and services. You will play a vital role in driving revenue growth, retaining VIP customers, and enhancing their loyalty to the organization.

Core Responsibilities:

Manage the team and individual performance, technical, and skills development. Lead and inspire the team, providing guidance, coaching, and support to ensure their professional growth and success.
Conduct regular team meetings to discuss progress, address challenges, and promote collaboration among team members. Monitoring and reporting on team KPIs.
Work closely with Account Managers to develop a deep understanding of clients' business objectives, needs, and pain points.
Manage a VIP group, keeping a strong relationship with your users.
Implement strategies to improve client retention and increase account growth and revenue.
Analyze account performance data and client feedback to identify trends, opportunities, and areas of improvement.
Prepare regular reports and presentations on the team's performance, key metrics, and achievements for senior management.
Act as a point of contact for escalated issues from VIP clients, handling critical situations with professionalism and urgency.
Collaborate with relevant stakeholders to resolve issues promptly, ensuring minimal impact on the client relationship.

Requirements:

Deep understanding/interest in games/real-money online gaming field - Must
Previous experience within an Account Manager role
High-level multitasking
Data, target & sales driven
Customer focused
Strong analytical skills
Strong communication skills
Mother tongue in English
Positive attitude and excitement to learn more
Must be able to work the following schedule: Sunday-Thursday 9:00 am- 6:00 pm.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Day shift
Evening shift

Application Question(s):

Are you able to work in-office?
Are you able to work weekends?
Do you have experience managing other staff? If yes, what is the max amount of people you have managed directly?
Are you able to work the following shift: Sunday through Thursday 9:00 am to 6:00 pm?

Work Location: In person

Quick Apply

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VIP Account Manager Team Leader

Director of Operations

Team Lead (Supervisor)

Senior Operations Manager

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