Top 6 Networking Solutions Jobs

Technical Support II
INDUSTRIAL NETWORKING SOLUTIONS —Richardson, TX
- $70,000 - $80,000 a year
- Weekends as needed
- Computer Science
- Pass drug screening
- Mid-level
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PMO Technical Operations Specialist
INDUSTRIAL NETWORKING SOLUTIONS —Lenexa, KS
- $20.00 - $23.08 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
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Business Development Director
INDUSTRIAL NETWORKING SOLUTIONS —Richardson, TX
- Remote
- Marketing
- Pass drug screening
- Criminal background check
Quick Apply
Territory Account Manager - Midwest
INDUSTRIAL NETWORKING SOLUTIONS —Richardson, TX
- Full-time
- Remote
- Pass drug screening
- Bachelor's degree
- Criminal background check
Quick Apply
IT Project Manager
Solutions Networking Corporation —Woodridge, IL
- $76,000 - $80,000 a year
- Weekends as needed
- Background check
- Management
- 5 years
- Health insurance
- Dental insurance
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6d

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Technical Support II

INDUSTRIAL NETWORKING SOLUTIONS
Richardson, TX

Quick Apply

Job Details

$70,000 - $80,000 a year

Qualifications

Telecommunications network troubleshooting
Implementing network security protocols
Content creation for technical audiences
5G
Network infrastructure
VLAN
Remote access management
Remote access software
Log analysis tools
Routing protocols
Remote desktop tools
VPN management
Telecommunications data network configuration
Technical writing for network engineers
802.11 (Wi-Fi)

Full Job Description

Technical Support II

Job Description

Level 2 Technical Support provides intermediate to advanced troubleshooting and technical resolution for router and networking applications. This role requires a strong grasp of networking principles and hands-on experience with VPNs, routing, and wireless technologies. Level 2 support also collaborates closely with internal engineering and sales teams to deliver solutions that meet customer requirements and contribute to advancing Managed Services programs.

Duties & Responsibilities:

Investigate support cases within SLA and resolve more complex hardware and software issues related to routers and networking.
Analyze logs, system behavior, and error reports to isolate root causes and recommend solutions.
Participate in design discussions to tailor router configurations to meet unique customer requirements.
Assist in writing and reviewing technical scopes of work (SOW), proposals, and technical documentation.
Configure advanced router features such as VPNs, port forwarding, static routes, and security policies.
Author and maintain company knowledge sharing posts, configuration documentation, including standard operating procedures, troubleshooting guides, and FAQs.
Deliver technical training sessions and knowledge transfers to internal staff and customers.
Assist with device provisioning, firmware upgrades, and integration with third-party systems or customer infrastructure.
Participate in product testing and review.
Provide hands-on remote support using remote access tools to guide customers through troubleshooting and configuration tasks.
Collaborate with Level 1 support and act as a mentor/resource to internal teams.
Work directly with product vendors as needed to escalate product-specific issues or receive advanced support.
Stay current with technological advancements, product features, and industry trends.

Required Qualifications:

Education:

Bachelor’s degree in information technology, computer science, or relevant field or may substitute education for relevant work experience

Experience:

2–4 years of experience in a technical support or networking role with increasing responsibility.
Strong understanding of wireless technologies (4G LTE, 5G, Wi-Fi), including cellular signal metrics and antenna placement.
Hands-on experience with router configuration via GUI and CLI, including VPN (IPSec, OpenVPN), VLAN, firewall rules, NAT, port forwarding, and routing protocols.
Experience in supporting Private Cellular Network (PCN).
Familiarity with troubleshooting tools such as ping, traceroute, packet capture, and log analysis.
Proficient in documenting technical processes and communicating solutions to both technical and non-technical audiences.
Able to manage multiple support cases concurrently while maintaining high customer satisfaction.
AI or automation experience in accelerating incident resolution or support operations is a plus.

Technical Certifications:

Ericsson Mountaineer Program – Level 2 (Support)
Peplink Certified Associate (PCA)
Certifications in Private Cellular Network (PCN)
Certification in relevant technologies (e.g. CompTIA Network+ or CCNA) is desired

Physical & Environmental Requirements:

Position is primarily performed in a professional office environment
Must be able to sit or stand for extended periods and use standard office equipment

Additional Requirements:

Occasional after-hours and weekend support may be required.
Must be legally authorized to work in the United States
Must be able to pass a criminal background check and drug screening

Location:

INS HQ – Richardson, TX (Dallas-Fort Worth Metro Area)

EEO Statement:

Industrial Networking Solutions (INS) is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We maintain a drug-free workplace and conduct pre-employment substance abuse testing and criminal background checks.

Quick Apply

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Networking Solutions jobs

Technical Support II

PMO Technical Operations Specialist

Business Development Director

Territory Account Manager - Midwest

IT Project Manager

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