Top 666 Nih/center For Information Technology Jobs

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
CT Technologist
Cincinnati Children's Hospital —Cincinnati, OH
- $32.50 - $41.40 an hour
- Full-time
- Mid-level
- Children
- Pediatrics
Travel - RN - ICU
TalentBurst, Inc. —Charleston, SC
- $2,613 a week
- Rotating weekends
- Nursing
- RN License
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
11h
TRAVEL - RN - CCU
TalentBurst, Inc. —Hendersonville, TN
- $2,110 a week
- Contract
- Float pool
- Mid-level
- ACLS Certification
- Health insurance
- Dental insurance
Quick Apply
9d
Clinical Educator - Per Diem - Day - Department of Clinical Education Trenton NJ
Capital Health —Trenton, NJ
- $94,556.80 - $124,176.00 a year
- 8 hour shift
- Nursing
- Surgery
- RN License
- Disability insurance
- Health insurance
Nuclear Med/Molecular Imaging Tech-$15K sign-on bonus
Boston Medical Center —Boston, MA
- $49.88 - $63.27 an hour
- Full-time
- CPR Certification
- Anatomy knowledge
- Patient monitoring
- Relocation assistance
- Health insurance
Registered Nurse - Observation - Hopewell - Full-Time - DAYS
Capital Health —Pennington, NJ
- $43.90 - $59.69 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- AD&D insurance
- Disability insurance
TRAVEL - RN - ED FSED
TalentBurst, Inc. —Wichita, KS
- $1,966 a week
- Night shift
- Acute care
- RN License
- PALS Certification
- Health insurance
- Dental insurance
Quick Apply
15h
TRAVEL - RN - ICU
TalentBurst, Inc. —Wichita, KS
- $2,254 a week
- Night shift
- BLS Certification
- Mid-level
- ACLS Certification
- Health insurance
- Dental insurance
Quick Apply
15h
Registered Nurse - Labor & Delivery - Hopewell - Part-Time - DAYS
Capital Health —Pennington, NJ
- $43.90 - $59.69 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- AD&D insurance
- Disability insurance
Registered Nurse - Labor & Delivery - Hopewell - Part-Time - NIGHTS
Capital Health —Pennington, NJ
- $43.90 - $59.69 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- AD&D insurance
- Disability insurance
Registered Nurse - Intermediate Care - Hopewell - PER DIEM - NIGHTS
Capital Health —Pennington, NJ
- $49.41 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- Disability insurance
- Health insurance
Admin Nursing Coordinator (House Supervisor) - Full-Time - NIGHTS ** $10K Sign On Bonus**
Capital Health —Trenton, NJ
- $103,376 - $135,720 a year
- 8 hour shift
- Nursing
- OSHA
- RN License
- AD&D insurance
- Disability insurance
Endovascular Neuro Technician - CNI (Cerebrovascular Neurosurgical Interventions) - Full-Time
Capital Health —Trenton, NJ
- $35.69 - $46.63 an hour
- Full-time
- Anatomy knowledge
- Patient monitoring
- Hospital
- AD&D insurance
- Disability insurance
Registered Nurse - Observation - Hopewell - Full-Time - NIGHTS
Capital Health —Pennington, NJ
- $43.90 - $59.69 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- AD&D insurance
- Disability insurance
Registered Nurse - Surgical Care Inpatient - Hopewell - Full-Time - NIGHTS ** $5K Sign On Bonus **
Capital Health —Pennington, NJ
- $43.90 - $59.69 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- AD&D insurance
- Disability insurance
6d
$10K SIGN ON BONUS* Registered Nurse - Hospital at Home - Hopewell - Full-time - Varies
Capital Health —Pennington, NJ
- $43.90 - $59.69 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- AD&D insurance
- Disability insurance
Registered Nurse - Cardiology Inpatient - Hopewell - Part-Time - NIGHTS
Capital Health —Pennington, NJ
- $43.90 - $59.69 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- AD&D insurance
- Disability insurance
Registered Nurse - ICU/CCU - Hopewell - Full-Time - NIGHTS - ** $5K Sign On Bonus **
Capital Health —Pennington, NJ
- $43.90 - $59.69 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- AD&D insurance
- Disability insurance
Registered Nurse - Medical Care - Trenton - Full-Time - DAYS
Capital Health —Trenton, NJ
- $43.90 - $59.69 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- AD&D insurance
- Disability insurance
9d

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

Nih/center For Information Technology jobs

Call Center Operator - All Shifts

CT Technologist

Travel - RN - ICU

TRAVEL - RN - CCU

Clinical Educator - Per Diem - Day - Department of Clinical Education Trenton NJ

Nuclear Med/Molecular Imaging Tech-$15K sign-on bonus

Registered Nurse - Observation - Hopewell - Full-Time - DAYS

TRAVEL - RN - ED FSED

TRAVEL - RN - ICU

Registered Nurse - Labor & Delivery - Hopewell - Part-Time - DAYS

Registered Nurse - Labor & Delivery - Hopewell - Part-Time - NIGHTS

Registered Nurse - Intermediate Care - Hopewell - PER DIEM - NIGHTS

Admin Nursing Coordinator (House Supervisor) - Full-Time - NIGHTS $10K Sign On Bonus

Endovascular Neuro Technician - CNI (Cerebrovascular Neurosurgical Interventions) - Full-Time

Registered Nurse - Observation - Hopewell - Full-Time - NIGHTS

Registered Nurse - Surgical Care Inpatient - Hopewell - Full-Time - NIGHTS $5K Sign On Bonus

$10K SIGN ON BONUS* Registered Nurse - Hospital at Home - Hopewell - Full-time - Varies

Registered Nurse - Cardiology Inpatient - Hopewell - Part-Time - NIGHTS

Registered Nurse - ICU/CCU - Hopewell - Full-Time - NIGHTS - $5K Sign On Bonus

Registered Nurse - Medical Care - Trenton - Full-Time - DAYS

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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