Top 34 Nuaxis Jobs | SimplyHired

Help Desk Specialist I
NuAxis Innovations —Washington, DC
- Online Application
- Microsoft Word
- Computer science
- Microsoft Outlook
Front-End Developer
NuAxis Innovations —Washington, DC
- Online Application
- Hybrid work
- Computer Science
- 5 years
- Mid-level
Backend Web Developer
NuAxis Innovations —Washington, DC
- Online Application
- Computer science
- Computer Science
- System design
Junior Developer Full Stack
NuAxis Innovations —Washington, DC
- Online Application
- Azure
- AWS
- Bachelor's degree
Lead Tester (QA)
NuAxis Innovations —Washington, DC
- Online Application
- DevOps
- Quality control
- APIs
Help Desk Specialist
NuAxis Innovations —Lodi, CA
- Online Application
- Google Workspace
- Mid-level
- Windows
Help Desk Specialist
NuAxis Innovations —Falls Church, VA
- Online Application
- Hybrid work
- Mid-level
- Windows
- Associate's degree
Help Desk Support Technician
NuAxis Innovations —Atlanta, GA
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
Junior Developer Appain
NuAxis Innovations —Washington, DC
- Online Application
- Software troubleshooting
- Mid-level
- Bachelor's degree
Call Center Analyst - HR Desk
NuAxis Innovations —Reston, VA
- Online Application
- Research
- Mid-level
- High school diploma or GED
Developer Full Stack - Mid
NuAxis Innovations —Washington, DC
- Online Application
- Azure
- Mid-level
- AWS
Software Test Lead
NuAxis Innovations —Washington, DC
- Online Application
- 7 years
- Computer Science
- Bachelor's degree
MAC Support Technician
NuAxis Innovations —Washington, DC
- Online Application
- Microsoft Outlook
- Mid-level
- Windows
Data Hub Developer
NuAxis Innovations —Washington, DC
- Online Application
- Mid-level
- Java
- SQL
Mobile Device Management Administrator
NuAxis Innovations —Washington, DC
- Online Application
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Senior Developer
NuAxis Innovations —Washington, DC
- Online Application
- SQL
- Bachelor's degree
- Senior level
Senior Appian Developer
NuAxis Innovations —Washington, DC
- Online Application
- SQL
- AWS
- Bachelor's degree
Senior AI Developer
NuAxis Innovations —Washington, DC
- Online Application
- Hybrid work
- Azure
- Computer Science
- 5 years
System/DevSecOps Engineer
NuAxis Innovations —Washington, DC
- Online Application
- Computer Science
- 5 years
- System design
Senior Full Stack Developer
NuAxis Innovations —Washington, DC
- Online Application
- Computer Science
- 5 years
- Windows

I want to receive the latest job alert for Nuaxis

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Nuaxis jobs near

Front End Developer jobs in Washington, DC

Helpdesk Support jobs in Atlanta, GA

System Engineer jobs in Washington, DC

Back End Developer jobs in Washington, DC

Junior Developer jobs in Washington, DC

Developer jobs in Washington, DC

Senior Developer jobs in Washington, DC

Full Stack Developer jobs in Washington, DC

Call Center Representative jobs in Reston, VA

Quality Assurance Tester jobs in Washington, DC

Helpdesk Specialist jobs in Washington, DC

Ai Developer jobs in Washington, DC

Test Lead jobs in Washington, DC

Patient Support Uvm Medical Center jobs in South Burlington, VT

Hvac Technician jobs in Bakersfield, CA

Hvac Technician jobs in Sarasota, FL

Eeg Technician jobs in Memphis, TN

Support Technician jobs in Chaska, MN

Support Technician jobs in New Hanover County, NC

Support Technician jobs in Goldsboro, NC

Help Desk Specialist I

NuAxis Innovations -
Washington, DC

Apply Now

Job Details

Full-time

Qualifications

Computer operation
High school diploma or GED

Full Job Description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Help Desk Specialist I s for a Full-Time position.

Job Summary:

The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users

Essential Functions:

The Help Desk Specialist's activities include but are not limited to:

Provide 24x7x365 coverage for all Tier I customer-related issues.
Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail.
Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat).
Troubleshoot, triage, and resolve service requests over the phone and/or via remote access.
Escalate issues reported by WMATA's VIPs
Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion.
Escalate to other support entities when unable to resolve within Service Level Agreement (SLA).
Escalate to other support entities when an issue requires a higher level of technical skills.
Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs.
Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base.
Manage incidents, Problems, and Service Requests. Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets.

Qualifications:

Education

High school diploma or GED (minimum requirement)
Associate degree in IT, Computer Science, or related field (preferred but not required)

Technical Skills

Basic understanding of computer hardware (e.g., desktops, laptops, peripherals)
Familiarity with operating systems
Windows (most common)

Understanding of troubleshooting steps, including:

Software installation / uninstallation
Password resets
Network connectivity issues
Printer issues

Knowledge of common applications, such as:

Microsoft 365 (Outlook, Word, Teams, OneDrive)
Web browsers
VPN clients

Customer Service Skills

Strong communication skills
Ability to explain technical issues in simple, clear language
Patience and professionalism
Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience

Soft Skills

Problem-solving mindset
Attention to detail
Ability to follow standard operating procedures (SOPs)
Organizational skills and ability to document tickets clearly

Experience

0–1 year of IT + basic technical competency

Preferred Qualifications:

Certifications (Often Preferred, Not Required)

CompTIA A+ – the most recognized entry‑level IT certification
CompTIA IT Fundamentals (ITF+) – great for beginners
Microsoft 365 Certified: Fundamentals – helpful for MS-based environments
HDI Customer Service Representative – customer support–specific credential

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE

Apply Now

Refine Your Search

Nuaxis jobs

Help Desk Specialist I

Front-End Developer

Backend Web Developer

Junior Developer Full Stack

Lead Tester (QA)

Help Desk Specialist

Help Desk Specialist

Help Desk Support Technician

Junior Developer Appain

Call Center Analyst - HR Desk

Developer Full Stack - Mid

Software Test Lead

MAC Support Technician

Data Hub Developer

Mobile Device Management Administrator

Senior Developer

Senior Appian Developer

Senior AI Developer

System/DevSecOps Engineer

Senior Full Stack Developer

I want to receive the latest job alert for Nuaxis

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected