Description
Title: Director of EPC Warranties
Department: EHSQ
Location: Houston, TX
Supervisor: Sr. Director of EHSQ
FLSA Status: Exempt
Position Status: Permanent, Full-Time
Work Status: Hybrid/Remote
Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in providing utility-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a more sustainable future.
Qcells USA’s complete turnkey solutions seamlessly integrate the expertise of our Development, Module, and EPC teams, while ensuring close coordination with other vital internal groups such as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar investments, Qcells is pioneering the establishment of the only complete module supply chain in the U.S., including the expansion of our Georgia module manufacturing facility, which stands as the largest in the Western Hemisphere.
As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superiorquality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrella of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomerates in South Korea.
The Director of EPC Warranties will be responsible for all aspects of the warranty program, utilizing a cross-functional leadership style working closely with internal teams such as Construction, Engineering, and Purchasing as well externally with OEMs who have supplied equipment and subcontractor for workmanship claims. The candidates shall have adequate technical & commercial aptitudes and be able to understand what constitutes legitimate warranty claims and technical issues faced by the completed projects.
This position reports to the Sr. Director of EHSQ or another management personnel that the CEO of the Company may designate. This position is Hybrid/Remote located in Houston, Texas working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. There are requirements for travel, as necessary across projects in the warranty stage. This position is expected to travel up to 40% of the time.
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
-
Lead the design, development, and continuous improvement of processes to track warranty claims and related KPIs
- Designs strategies to minimize the overall cost of warranty claims
- Leads the deployment of upstream warranty requirements into downstream contracts
- Provide management expertise and insight to accurately mitigate risks associated with warran- ties
- Handles or oversees and provides support to manage warranty claims, from initiation to close- out
- Interprets contract language to understand Contractors and Vendors responsibilities related to equipment and workmanship
- Obtain thorough understanding and maintaining of QCELLS USA EPC warranty obligations to each customer and developing a collaborative relationship
- Ability to find creative solutions to complex problems
- Reviews and analyzes contract records to advice technical and Commercial SMEs to determine legitimacy of claims
- Coordinates clarifications and closure with contractors and OEMs on warranty related queries, in timely manner
-
Supports integration of Company systems to track, monitor and control costs of warranty claims
- Oversees the warranty claims reporting by creating and maintaining a database of all claims
- Prepares dashboard reports and recommendations for progressing warranty claims along with KPIs and advises team on data-driven decision making
- Ensures accurate utilization of approved systems for document control and updates of war- ranty claims and repairs
- Leads the communications with owner, projects, and HQ for identifying, monitoring, and re- solving warranty claims
- Interfaces with legal counsels as appropriate
- Supports continuous improvement initiatives
- Create cost of claim closure financial estimates; risk and opportunity management
- Negotiate, draft and execute end of warranty settlements
- See through the execution of any QCELLS USA EPC warranty obligations alongside team members
- Performs additional assignments as required, for EHSQ support.
-
Regular attendance, in accordance with company's attendance policy and supervisory assignment, is an essential job duty requirement for this position
-
Bachelor’s Degree from an accredited university and 10+ years of experience or 15+ years of experience managing claims or utility-scale solar/renewable energy
- Contract management experience
- Prior experience in the contract negotiation, project management, engineering, warranty management, solar industry experience
- Proficiency in the Procore Construction Management Software, and Microsoft software suite (Word, Excel, PowerPoint)
- Ability and desire to negotiate warranty claims with internal and external customers
- Strong oral and written communication skills directed at both internal executives and external customers
- Proven team player and collaborator with various levels of corporate structures
- Successful track record of operating commercially and executing plans effectively
- Ability to effectively present information internally and externally
- Proven experience working in fast paced, high visibility environment
- Experience working in cross-functional teams
- Travel Required: up to 40%
PREFERRED QUALIFICATIONS • PowerBI experience
- Prior customer facing role
- Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day
- Move/Traverse: infrequently bend, stand, stoop and/or walk
- Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to
10 pounds
- Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations
- Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far
- Climb: occasionally ascends/descends on stairway to get to office upper and lower floors
Travel: up to 40% as needed
-
- Regular professional, office business setting
- Noise level ranges from low to moderate (if in office setting)
- Noise level ranges from moderate to high (if on construction worksite)
Hanwha Qcells is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be comprehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties and responsibilities may change at any time with or without notice, reflecting our dynamic and evolving work environment.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations at [email protected].
Title: Director of EPC Warranties
Department: EHSQ
Location: Houston, TX
Supervisor: Sr. Director of EHSQ
FLSA Status: Exempt
Position Status: Permanent, Full-Time
Work Status: Hybrid/Remote
DIRECTOR OF EPC WARRANTIES
Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in providing util-
ity-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project de-
velopment, along with Engineering, Procurement, and Construction (EPC) services for solar and
BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing
the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers
can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a
more sustainable future.
Qcells USA’s complete turnkey solutions seamlessly integrate the expertise of our Development,
Module, and EPC teams, while ensuring close coordination with other vital internal groups such
as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that
Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar
investments, Qcells is pioneering the establishment of the only complete module supply chain in
the U.S., including the expansion of our Georgia module manufacturing facility, which stands as
the largest in the Western Hemisphere.
As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in
photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superior-
quality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive
HQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrella
of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomer-
ates in South Korea.
SUMMARY
The Director of EPC Warranties will be responsible for all aspects of the warranty program, utiliz-
ing a cross-functional leadership style working closely with internal teams such as Construction,
Engineering, and Purchasing as well externally with OEMs who have supplied equipment and
subcontractor for workmanship claims. The candidates shall have adequate technical &
commercial aptitudes and be able to understand what constitutes legitimate warranty claims
and technical issues faced by the completed projects.
This position reports to the Sr. Director of EHSQ or another management personnel that the CEO
of the Company may designate. This position is Hybrid/Remote located in Houston, Texas working
hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. There
are requirements for travel, as necessary across projects in the warranty stage. This position is ex-
pected to travel up to 40% of the time.
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor
or take over sponsorship of an employment visa at this time.
ESSENTIAL JOB FUNCTION & RESPONSIBILITIES
Lead the design, development, and continuous improvement of processes to track war-
ranty claims and related KPIs
Designs strategies to minimize the overall cost of warranty claims
Leads the deployment of upstream warranty requirements into downstream contracts
Provide management expertise and insight to accurately mitigate risks associated with
warran- ties
Handles or oversees and provides support to manage warranty claims, from initiation to
close- out
Interprets contract language to understand Contractors and Vendors responsibilities rela-
ted to equipment and workmanship
Obtain thorough understanding and maintaining of QCELLS USA EPC warranty obligations
to each customer and developing a collaborative relationship
Ability to find creative solutions to complex problems
Reviews and analyzes contract records to advice technical and Commercial SMEs to deter-
mine legitimacy of claims
Coordinates clarifications and closure with contractors and OEMs on warranty related
queries, in timely manner
Supports integration of Company systems to track, monitor and control costs of warranty
claims
Oversees the warranty claims reporting by creating and maintaining a database of all
claims
Prepares dashboard reports and recommendations for progressing warranty claims along
with KPIs and advises team on data-driven decision making
Ensures accurate utilization of approved systems for document control and updates of war-
ranty claims and repairs
Leads the communications with owner, projects, and HQ for identifying, monitoring, and
re- solving warranty claims
Interfaces with legal counsels as appropriate
Supports continuous improvement initiatives
Create cost of claim closure financial estimates; risk and opportunity management
Negotiate, draft and execute end of warranty settlements
See through the execution of any QCELLS USA EPC warranty obligations alongside team
members
Performs additional assignments as required, for EHSQ support.
Regular attendance, in accordance with company's attendance policy and supervisory as-
signment, is an essential job duty requirement for this position
REQUIRED QUALIFICATIONS
Bachelor’s Degree from an accredited university and 10+ years of experience or 15+ years
of experience managing claims or utility-scale solar/renewable energy
Contract management experience
Prior experience in the contract negotiation, project management, engineering, warranty
management, solar industry experience
Proficiency in the Procore Construction Management Software, and Microsoft software
suite (Word, Excel, PowerPoint)
Ability and desire to negotiate warranty claims with internal and external customers
Strong oral and written communication skills directed at both internal executives and ex-
ternal customers
Proven team player and collaborator with various levels of corporate structures
Successful track record of operating commercially and executing plans effectively
Ability to effectively present information internally and externally
Proven experience working in fast paced, high visibility environment
Experience working in cross-functional teams
Travel Required: up to 40%
PREFERRED QUALIFICATIONS
PowerBI experience
Prior customer facing role
EXAMPLES OF PHYSICAL DEMANDS
Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8
hours in a day
Move/Traverse: infrequently bend, stand, stoop and/or walk
Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to
10 pounds
Hearing and Speech: frequently communicates with the ability to hear and talk on a regular
basis with employees, coworkers, and all personnel matters; must be able to exchange ac-
curate information in these situations
Sight: frequent use of sight to detect images on computer, office documents, and office ob-
jects near and far
Climb: occasionally ascends/descends on stairway to get to office upper and lower floors
Travel: up to 40% as needed
EXAMPLES OF WORK ENVIRONMENT
Regular professional, office business setting
Noise level ranges from low to moderate (if in office setting)
Noise level ranges from moderate to high (if on construction worksite)
Hanwha Qcells is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against
race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital
status, pregnancy, citizenship, disability, protected veteran status and any other classification protected
by applicable federal, state or local law. This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation and training.
It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be com-
prehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties and
responsibilities may change at any time with or without notice, reflecting our dynamic and evolving work
environment.
We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha
Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate
in the job application or interview process, to perform essential job functions, and/or to receive other
benefits and privileges of employment. Please contact us to request accommodations at hr-
[email protected].
Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-
will employment opportunity.
I hereby, accept and acknowledge this job description as my own and am committing to these re-
sponsibilities and required qualifications.
__________________________
Employee Signature
___________
Date
