Employment Type: Full Time
FLSA: Exempt
Location: USA - remote
Relocation Assistance: not offered
Department: IT
Supervisory Responsibility: Small Team (1 – 5 team members)
Reports To: SVP, IT
Additional Info: Visa / work permit sponsorship is not available for this position.
We are seeking a skilled and motivated IT Manager to lead our small but growing IT team. The ideal candidate is high-energy, thrives in a fast-paced environment, and is passionate about driving projects and tasks to quick completion. This will report directly to the SVP of Technology and will be instrumental in aligning IT initiatives with business goals and managing day-to-day IT operations.
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35%+ travel
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Domestic travel by airplane and vehicle within the US typically requires 1-3 overnights/week as needed.
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Valid Driver’s License required.
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Residing within a 30-minute proximity to a major airport hub to facilitate efficient travel arrangements.
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IT Leadership & Management
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Oversee the daily operations of the IT department, managing a small team of help desk and project team members.
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Provide leadership and mentorship to IT staff, fostering a high-performance, task-oriented team culture.
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Develop and implement IT policies, procedures, and best practices.
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Collaborate with the SVP of Technology to develop and execute long-term strategic plans that align IT initiatives with business objectives.
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Identify opportunities for technological advancements and efficiencies within the organization.
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Lead IT projects from inception to completion, ensuring they are delivered on time and within budget.
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Prioritize and delegate tasks effectively to ensure quick and efficient project execution.
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Manage and optimize our cloud-based Azure infrastructure.
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Ensure the reliability, security, and scalability of IT systems to support a mostly remote workforce and client base.
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Manage relationships with external vendors and partners to ensure service quality and cost-effectiveness.
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Oversee internal and external help desk operations to ensure timely resolution of IT issues.
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Implement strategies to improve customer service excellence and support efficiency.
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Inventory and purchasing of IT Equipment.
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Acts as the liaison between the OPHP offshore teams and the clients.
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Maintain close alignment with the market leaders to ensure project target and clients’ expectations are met.
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Meet minimum productivity requirements as outlined by the project terms.
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Ability to adhere to client guidelines when superseding other guidelines.
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Assist OPHP Operations leadership by making recommendations for process improvements to further enhance goals and outcomes.
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Handle other related duties as required or assigned.
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Bachelor’s degree in information technology, Computer Science, or a related field.
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Minimum of 5-7 years of experience in IT roles, with at least 2-3 years in a leadership or managerial position.
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Proven experience in managing cloud-based infrastructures, preferably with Microsoft Azure.
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Strong understanding of cloud services, remote workforce support, and help desk operations.
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Familiarity with healthcare technology platforms is a plus.
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Expert with Microsoft Office Suite
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Relevant certifications (e.g., PMP, ITIL, or Azure certifications) are advantageous but not required.
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Exceptional leadership abilities with a focus on motivating teams to achieve rapid task completion.
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Strong decision-making skills and the ability to manage multiple priorities in a fast-paced environment.
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Proactive and results-driven approach to managing projects and tasks.
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Excellent organizational and delegation skills.
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Outstanding verbal and written communication skills.
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Ability to communicate complex technical information to non-technical stakeholders.
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High energy level and enthusiasm for technology and innovation.
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Task-oriented mindset with a keen focus on achieving objectives quickly and efficiently.
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Project management experience preferred
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Strong analytical and problem-solving capabilities.
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Ability to anticipate potential issues and implement effective solutions promptly.
Flexible · Detail Oriented · Customer Focus · Team Working · Initiative · Problem Solving · Organized · Self-Motivated
General
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Adopt the OnPoint culture of respect, integrity, and accountability that contributes to a strong internal team environment and promotes a positive brand image with external customers.
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Incorporate a data-centric mindset into day-to-day engineering decisions.
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Comply with OnPoint procedures, policies, and regulations relevant to this role.
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Successfully complete all OnPoint training requirements (e.g., HIPAA, compliance).
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Maintain responsibility for compliance with all applicable regulatory requirements and guidelines, including but not limited to HIPAA and Federal Fraud and Abuse laws.
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Communicate effectively with stakeholders at all levels, both verbally and in writing.
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Demonstrate proven ability to manage time, meet deadlines, and prioritize across competing tasks.
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Maintain professionalism and quality standards during periods of fluctuating workloads.
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Build effective working relationships with team members across departments.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak, hear, read, and type. This is largely a sedentary role.
Work Environment
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice.
