Top 167837 Open Solutions Jobs

Support Specialist
Order.co —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Continuous improvement
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
13d
Remote
ICAPE GROUP —Remote
- Part-time
- Remote
- English
- Mid-level
- Administrative experience
Junior Developer
Naylor LLC —Remote
- Full-time
- Remote
- Communication skills
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Technician
Darkhorse Tech —Remote
- $40,000 - $45,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Windows
Quick Apply
AI Solutions Analyst
Raftelis —Remote
- $89,000 - $125,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- US work authorization
- Health savings account
- Disability insurance
Quick Apply
LiveOps Associate - Part Time, Remote Fixed Schedule
Copia —Remote
- $15 - $17 an hour
- Part-time
- Remote
- Continuous improvement
- 1 year
- Phone etiquette
Quick Apply
CUSTOMER SERVICE REPRESENTATIVE
JR Services —Remote
- Full-time
- Remote
- Communication skills
- Entry level
- Time management
REMOTE - Call Center Representative
Ivy Hall —Remote
- $18 - $20 an hour
- Weekends as needed
- Remote
- Bilingual
- Ability to sit for extended periods
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
11d
Client Support Representative
EnableComp —Remote
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Mid-level
Quick Apply
Accounts Receivable Manager
Delta360 —Natchez, MS
- From $100,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
Quick Apply
Overnight-SLEEP-Caregiver-Fulltime
Vista Care Wisconsin, Inc. —Prairie du Chien, WI
- From $9 an hour
- Weekends as needed
- Background check
- 18 years or older
- Customer service
- Paid training
Quick Apply
U.S. Child Discipleship Missionary - Florida
Awana —Miami, FL
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Wellness program
- Paid holidays
Quick Apply
Performance Manager
The Fedcap Group —Machias, ME
- From $60,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Inside Sales Associate
Underline Infrastructure —Colorado Springs, CO
- $17 - $20 an hour
- Weekends as needed
- Background check
- Spanish
- Google Workspace
- Disability insurance
- Health insurance
12d
Production and Instrumentation Technician
Linde Gas US —Inver Grove Heights, MN
- $67,444 - $98,918 an hour
- Overtime
- Background check
- Word processing
- Maintenance
- Health savings account
- Paid holidays
Quick Apply
ALK Global Security Fair Event Staff and Rovers (Licensed & Event Staff)
ALK Global Security Solutions —Ridgefield, WA
- $20 - $22 an hour
- Temporary
- Customer service
- 1 year
- Reliable transportation
Sales Consultant
Acculevel Inc. —Grand Rapids, MI
- $79,000 - $139,000 a year
- Full-time
- Background check
- Customer service
- Pass drug screening
- Fuel card
- Health insurance
Quick Apply
10d
1st Shift Facility / Maintenance
Metal Solutions, Inc. —Utica, NY
- $20 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Digital Artist
Leftbank Art —La Mirada, CA
- $20 - $25 an hour
- Full-time
- Hospitality
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply

I want to receive the latest job alert for Open Solutions

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Open Solutions jobs near

Junior Developer jobs in Remote

Helpdesk Technician jobs in Remote

Support Specialist jobs in Remote

Customer Support Representative jobs in Remote

Caregiver jobs in Prairie Du Chien, WI

Sales Consultant jobs in Grand Rapids, MI

Event Staff jobs in Ridgefield, WA

Member Services Representative jobs in Long Beach, CA

Call Center Representative jobs in Remote

Customer Service Representative jobs in Remote

Inside Sales Representative jobs in Colorado Springs, CO

Junior Developer jobs in Clifton, NJ

Junior Network Engineer jobs in New York, NY

Java Developer jobs in Albany, NY

Junior Developer jobs in Olathe, KS

Software Developer jobs in Columbus, OH

Junior Developer jobs in Cleveland, OH

Junior Developer jobs in St. Louis, MO

Helpdesk Technician jobs in Jackson, TN

Helpdesk Technician jobs in Corpus Christi, TX

Support Specialist

Order.co -
Remote

Quick Apply

Job Details

Full-time
$24 - $27 an hour
13 days ago

Benefits

Stock options
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Live chat
Customer follow-ups
Non-technical user support
Customer records maintenance
Personal service client interaction documentation
Record keeping
Customer relationship building
Email customer support
Technical support via phone
Phone communication
Startup experience
Triage
Bug Reporting (Quality assurance practices)
Incident Escalation
Customer support experience within e-commerce industry
E-commerce
Managing clients in a customer support role
Collaboration with product development teams
Zendesk
Continuous improvement
Customer relationship management (CRM) systems (technically supported)
Customer engagement
Experience with SaaS (as product category for technical sales engineers)
Customer support
1 year
Root cause analysis
Technical support via email
SaaS
Communication skills
Entry level

Full Job Description

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors.

End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.

Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users.

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

About the Role

As a Support Specialist I at Order.co, your primary responsibility is to deliver high-quality customer support by efficiently triaging issues and resolving problems in a timely manner. We value individuals who take ownership of customer concerns and are committed to seeing them through until a satisfactory resolution is achieved. In this role, you will need to work quickly and multitask effectively. We seek dedicated individuals who are genuinely passionate about assisting customers.

What you’ll do

Your key responsibilities as a Support Specialist I at Order.co include:

Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co customers & vendors. You will be responsible for responding to customer inquiries, complaints, and requests for assistance. Your goal is to provide timely and effective solutions to ensure customer satisfaction.
Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues. This may involve investigating technical problems, offering guidance on product usage, or escalating complex issues to the appropriate team.
Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner. You should be able to explain complex concepts or technical information in a way that is easy for customers to understand.
Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times and keep them informed throughout the support process. You should be proactive in providing updates and maintaining open lines of communication.
Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up. You will be responsible for documenting customer interactions, including the details of the issue and the steps taken to resolve it.
Collaborating with internal teams: As a Support Specialist I, you will work closely with other teams within Order.co, such as Account Management, Operations and Product to relay customer feedback, report bugs, and contribute to ongoing improvements in customer experience.
Continuously improving customer support processes: We encourage a culture of learning and improvement. You will have opportunities to identify areas for enhancement in customer support processes and suggest ideas to optimize workflows and enhance customer satisfaction.

What you bring to the table

As a Support Specialist I at Order.co, the following skills will be valuable for you to excel in your role:

Strong communication skills: You should possess excellent verbal and written communication skills to effectively interact with customers. Clear and empathetic communication is essential for understanding customer issues and conveying solutions in a way that customers can understand.
Problem-solving abilities: You will encounter various customer issues, and the ability to analyze problems, identify root causes, and propose appropriate solutions is crucial. Strong problem-solving skills will help you efficiently troubleshoot and resolve customer concerns.
Customer-centric mindset: Demonstrating a genuine desire to help customers and a commitment to providing exceptional service is essential. You should have a customer-centric mindset and strive to meet and exceed customer expectations. You should be able to remain calm and empathize with customers' situations, showing understanding and reassurance throughout the support process.
Multitasking and time management: As a Support Specialist I, you will often have to handle multiple customer inquiries simultaneously. Strong multitasking skills and effective time management are essential.
Attention to detail: Paying close attention to detail is crucial for accurately documenting customer interactions, tracking issues, and following up on resolutions. It ensures that nothing falls through the cracks and helps maintain high-quality customer support.
Teamwork and collaboration: Being able to work well in a team, collaborate effectively, and provide valuable feedback and insights will contribute to the overall success of the customer support function.
Adaptability and willingness to learn: Customer support needs can vary, and new challenges may arise. Being adaptable and open to learning new tools, technologies, and processes will help you stay effective and provide up-to-date support to customers.
Resilience and stress management: Customer support can sometimes be demanding and stressful. Being resilient and adopting effective stress management techniques are needed to maintain a high level of customer service, even during challenging situations.

Bonus points if you have

1+ years of customer support or related experience, especially in a SaaS, e-commerce or startup environment.
Experience working with CRMs such as Zendesk.

What you’ll receive

A competitive compensation package including stock options
Robust medical, dental, vision, and wellness benefits
Flexible time off policies
Employer-sponsored 401(k) + match
The anticipated pay range for this role is $24 - $27 per hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

Quick Apply

Refine Your Search

Open Solutions jobs

Support Specialist

Remote

Junior Developer

IT Help Desk Technician

AI Solutions Analyst

LiveOps Associate - Part Time, Remote Fixed Schedule

CUSTOMER SERVICE REPRESENTATIVE

REMOTE - Call Center Representative

Client Support Representative

Accounts Receivable Manager

Overnight-SLEEP-Caregiver-Fulltime

U.S. Child Discipleship Missionary - Florida

Performance Manager

Inside Sales Associate

Production and Instrumentation Technician

ALK Global Security Fair Event Staff and Rovers (Licensed & Event Staff)

Sales Consultant

1st Shift Facility / Maintenance

Member Service Representative

Digital Artist

I want to receive the latest job alert for Open Solutions

Related Searches

Explore jobs in more locations

About the Role

What you’ll do

What you bring to the table

What you’ll receive

Job Seeker Tools

Employer Tools

Browse

Stay Connected