Top 54 Optech Jobs | SimplyHired

Medicare Customer Service Representative
OpTech LLC —Jacksonville, FL
- $16 - $18 an hour
- Contract
- Computer literacy
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Certified Sterile Processing Technician
OpTech LLC —Detroit, MI
- $29 - $30 an hour
- Night shift
- Surgery
- High school diploma or GED
- Assembly
- Health insurance
- Dental insurance
Quick Apply
Bilingual Call center Associate
OpTech LLC —Boynton Beach, FL
- $19 - $20 an hour
- Temporary
- Bilingual
- Background check
- Spanish
Quick Apply
16h
Junior R&D/Lab Technician
OpTech LLC —Freeport, TX
- $20 - $21 an hour
- Contract
- Mid-level
- High school diploma or GED
- Electrical experience
- Health insurance
- Dental insurance
Quick Apply
2d

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Medicare Customer Service Representative

OpTech LLC -
Jacksonville, FL

Quick Apply

Job Details

Contract
$16 - $18 an hour
3 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Medicare
Phone communication
Direct client contact
English
High school diploma or GED
Analysis skills
Desktop applications
Telecommunications headsets
Productivity software
Quality audits
Call center management
Time management
Client interaction via phone calls

Full Job Description

Role: Medicare Performance & Compliance Analyst

Location: Jacksonville FL 32246

Job Overview

The Compliance & Performance Associate is responsible for monitoring and scoring calls on a daily basis for the department, using a variety of call recording sources and scorecards, and standards for quality monitoring. The position is also responsible for compiling the results to be provided for coaching and continuous improvement initiatives.

Why work at OpTech?
OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com.

Essential functions:

Monitors and evaluates Medicare calls/chats, via a variety of call recording and scoring tools, the quality and content of inbound and/or outbound telephone calls and provides feedback.
Monitors and evaluates Under 65 calls/chats, via a variety of call recording and scoring tools, the quality and content of inbound and/or outbound telephone calls and provides feedback.
Seasonally as required Monitors and evaluates external Client Calls/Chats for Medicare and/or Under 65 lines of business, via a variety of call recording and scoring tools, the quality and content of inbound and/or outbound telephone calls and provides feedback.
Provides continual feedback and information data to management for improvement of call handling skills across multiple products and clients. Maintains thorough and complete performance service level reports, provides QC reports weekly and monthly, provides updates to the operations team, and maintains and verifies the consistency of quality standards. Conducts monthly audit processes to remain compliant - language line/Florida Relay.
Coordinates call calibration for Team Leads, Supervisors, and Managers once a month or bi-monthly. Assist Sales Managers or Team Leads in providing real time coaching.
Assists with creating, defining and implementing areas of opportunity for continual refresher training throughout the call center.
creates and presents training materials in a one-on-one and/or classroom style setting to new and existing employees.
Performs other duties as assigned

Job requirements:

Strong written and oral English communication skills.
Experience multi-tasking and working independently Ability to work at a desk while using a telephone/headset and computer and to talk and correspond simultaneously with employees, management, corporate contacts, as well as customers and clients.
Strong analytical, organizational, and time-management skills.
Demonstrated ability to maintain confidentiality and professionalism with all staff levels
Working knowledge of call center software
Strong PC skills, to include Microsoft Office and Internet navigation skills l.
Experience working with and improving customer experience.
Knowledge of product or client compliance procedures

Required Work Experience
0-2 years of related work experience or equivalent combination of transferable experience and education

Required Education
High school diploma or GED

By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications.

OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. https://www.optechus.com/eeo_self_identification/

Pay: $16.00 - $18.00 per hour

Benefits:

Dental insurance
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Microsoft Office : 1 year (Required)
Medicare: 1 year (Required)
Call center management: 1 year (Required)

Work Location: In person

Quick Apply

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Medicare Customer Service Representative

Certified Sterile Processing Technician

Bilingual Call center Associate

Junior R&D/Lab Technician

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