About Patelco Credit Union:
Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.
We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.
We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.
Overview:
In this role, responsibilities will include helping members and/or new clients by assessing their financial goals, needs and objectives while providing them with exceptional personalized service and investment products.
Responsibilities:
- Identifies and evaluates customer needs for financial services, assess the objectives and goals of the individual, then develops an investment strategy to implement.
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Analyzes client financial information (including assets, income, debts and other liabilities, cash flow, and tax status), investment objectives and goals and determining which financial products best meet individual customers’ needs and financial circumstances. This includes comparing and evaluating possible investment options for individual clients, identifying investment strategies and potential investments based on market conditions and clients’ particular circumstances, and assessing the timing of investments by analyzing market conditions to determine the optimum times to conduct securities transactions for clients.
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Collects (either in person or by telephone) client financial information (including assets, income, debts and other liabilities, cash flow, and tax status), investment objectives and goals.
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Advises customers regarding the advantages and disadvantages of different financial products.
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Services and performs periodic reviews of existing client accounts and meets with clients periodically to review and update client needs ensuring investment objectives and goals are progressing according to plan. Meetings to take place either monthly, quarterly and/or yearly depending on client needs established by Representative.
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Stays current and analyzes market conditions and otherwise educating and updating themselves about financial and investment vehicles in the market and the tax and securities consequences to clients of particular investments. Attends training and/or completing required continuing education and keeps current on investment products and services offered. Meets regularly with Program Manager and trains, if necessary, with Program Manager.
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Drives investment and program integration initiatives with credit union and/or assigned bank program (includes branch personnel training). Provides regular feedback to the branch employees, identified credit union executives and sales manager regarding sales practices and business development initiatives.
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Work with Financial Center Managers to identify and leverage cross-sell opportunities.
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Supports all product and campaign launches. Markets, services, and promote financial services and products, including prospecting new clients through marketing, call outs, etc, and scheduling appointments.
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Remains visible to the appropriate segments of the public in order to meet and to retain potential new clients for, including conducting client workshops/seminars on various topics (i.e. Social Security, Education planning, Retirement planning, etc.)
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Brings about the purchase or sale of financial product including executing the actual transactions that result from their financial advice. Follows through on the sales goals set forth by the Investment Program.
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Develops/updates business plan with Program Manager.
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Identifies and develops relationships with Wholesalers.
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Follows the rules and regulations set forth by the credit union, FINRA, SEC and the Broker/dealer.
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Represents the firm and assigned financial institution in relationships with major clients, industry organizations, regulatory bodies, and other key outside parties
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Sets and keeps consistent office hours at designated branch(es).
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Supports Company Mission and Corporate Values.
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Other duties as assigned
Qualifications:
Minimum completion of a 4-year degree in finance, business or related field required.
Minimum 5 years’ experience in the financial services field. Related member service experience helpful.
Proficient in MS applications such as Word, PowerPoint, Excel.
Excellent working knowledge of financial institution products and services, as well as, life insurance, annuity and securities products. Proficient in operational procedures related to member accounts. Strong practical understanding of general economic principles relating to all aspects of personal finance.
Possess FINRA Series 7, 63 and 65 (or 66), Life and Health Insurance licenses. All employees must disclose any criminal history with broker/dealer. All individuals will be fingerprinted, as mandated by the FINRA Books and Records rule. All fingerprint submissions are processed through the Federal Bureau of Investigations and Department of Justice and results are returned to broker/dealer via electronic notification. Any criminal history not previously disclosed to broker/dealer can result in disciplinary action, up to and including immediate termination.
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Must be able to do the following: to read, to perform arithmetic operations quickly and accurately; to see details and recognize errors in numbers and spelling; to present information effectively; to work within precise limits of accuracy; to follow instructions; to accept responsibility; to be tactful and patient with others.
- Ability to communicate successfully and in a professional manner with clients, above average math aptitude, excellent oral and written communication skills, excellent decision making and problem-solving skills, superior amount of computer literacy and proofreading capabilities and strong organizational skills.
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Excellent working knowledge of financial institution products and services, as well as, life insurance, annuity, and securities products.
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Proficient in operational procedures related to member accounts.
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Strong practical understanding of general economic principles relating to all aspects of personal finance.
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OTHER QUALIFICATIONS – Patience, empathy and tact, confidentiality, initiative, ability to work in stressful situations, friendly, outgoing, and professional personality, ability to be flexible.
Target Base Pay:
$32.50 / hr
This role offers a competitive compensation plan that includes a base salary combined with a variable compensation plan based on production and gross revenue generated by the assigned territory, with on-target earnings.
Compensation at Patelco:
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a Short-Term Incentive (STI) program for all regular positions and a wide range of medical, dental, vision, financial, and other benefits.
We Offer:
Physical Health:
- Exceptional Medical, Dental, Vision, and Life Insurance benefits
- Rewards for completing wellness related activities
Financial Health:
- Competitive compensation packages with bonus opportunity
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401(k) with 3% Safe Harbor and 5% employer match
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Discounts on loan products
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Tuition reimbursement
Emotional Health:
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
Personal Development:
- On-the-job training and skills development
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Internal transfer opportunities for career growth
- Volunteer work
Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans
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