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Patient Experience Associate
NYU Langone Health —Brooklyn, NY
- $25.23 - $25.64 an hour
- Bachelor's degree
- 2 years
- Communication skills
- Wellness program
Patient Experience Coordinator
UNC Health Blue Ridge —Morganton, NC
- Full-time
- Acute care
- BLS Certification
- Inpatient
Quick Apply
Patient Experience
KPC GLOBAL MEDICAL CENTERS INC. —Santa Ana, CA
- $21.00 - $30.84 an hour
- Full-time
- Hospital
- HIPAA
- Mid-level
Quick Apply
Patient Experience Ambassador - Healthcare
Thomas Cuisine —Fresno, CA
- $23.50 an hour
- Full-time
- Hospitality
- Pass drug screening
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
13d
Patient Experience Ambassador
The Hebrew Home at Riverdale —Bronx, NY
- $27.47 - $30.22 an hour
- Full-time
- Skilled nursing facility
- Continuous improvement
- 1 year
- Health insurance
- Paid time off
Quick Apply
7d
Patient Experience Lead
Ologie Group —New York, NY
- $28 - $33 an hour
- Part-time
- Private practice
- Hospitality
- HIPAA
Quick Apply
7d
Emergency Department Patient Experience Navigator
UNC Health Southeastern —Lumberton, NC
- Full-time
- BLS Certification
- Mid-level
- High school diploma or GED
Coordinator Patient Experience - Patient Associate Experience
Christus Health —Santa Fe, NM
- Full-time
- Hospital
- High school diploma or GED
- Organizational skills
12d
One Call- Patient Placement Specialist
Legacy Health —Portland, OR
- $29.89 - $42.74 an hour
- Part-time
- Customer service
- English
- High school diploma or GED
Patient Experience Aide
Northern Light Health —Bangor, ME
- Full-time
- Patient monitoring
- Computer literacy
- Typing
7d
Patient Experience Consultant - Patient & Guest Experience
Penn State Health —Reading, PA
- Full-time
- Background check
- Hospital
- Mid-level
- Paid parental leave
- Health insurance
Appeals Professional III (Weekend Work) (Part C)
TMF Health Quality Institute —Remote
- Weekends as needed
- Remote
- Writing skills
- Research
- Mid-level
- 401(k)
- Tuition reimbursement
Patient Experience Representative - Multi Specialty in S. Waukee (Full-Time)
The Iowa Clinic —Waukee, IA
- Full-time
- High school diploma or GED
- Clinic
- Entry level
- Profit sharing
- Wellness program
8d
Patient Transfer Center Associate, Full Time, Nights (9pm - 730am)
Jackson Health —Miami, FL
- Full-time
- Hospital
- Inpatient
- Residential
Quick Apply
CV Sonographer II - North
Hendrick Health —Abilene, TX
- Full-time
- CPR Certification
- Management
- BLS Certification
Licensed Acupuncturist
Tubman Center for Health and Freedom —South Seattle, WA
- $40 - $50 an hour
- Part-time
- Mid-level
- 3 years
- Patient care
- Continuing education credits
- Health insurance
Quick Apply
Ultrasound Technician
Together Women's Health, LLC —Denver, CO
- $40 - $53 an hour
- Full-time
- Anatomy knowledge
- Mid-level
- Clinic
- Paid holidays
- Disability insurance
ENA Training Center Program Coordinator
Nemours —Wilmington, DE
- Part-time
- Nursing
- RN License
- BLS Certification
Perinatal Sonographer (OBGYN ) - NYC
61st Street Service Corporation —New York, NY
- $37.50 - $61.00 an hour
- Overtime
- Hospital
- Customer service
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Assistant Clinical Director (EMT,Paramedic,RN)
IV Nutrition Centennial —Centennial, CO
- $50,000 - $75,000 a year
- Weekends as needed
- Anatomy knowledge
- RN License
- Mid-level
- Health insurance
- Paid time off
Quick Apply
7d

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Patient Experience Associate

NYU Langone Health -
Brooklyn, NY

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Job Details

$25.23 - $25.64 an hour

Benefits

Wellness program

Qualifications

Customer communication
Triage
Incident Escalation
Bachelor's degree
Escalation handling

Full Job Description

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital—Brooklyn, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a Patient Experience Associate.

In this role, the successful candidate The Patient Experience Associate welcomes and screens all visitors, vendors, patients, and employees entering the hospital using excellent communication skills. The Patient Experience Associate operates independently and is responsible for access control into the hospital by ensuring visitor and employee screening policies are enforced.

Job Responsibilities:

Responsible for access control into the hospital by ensuring all patients, visitors, vendors, and employees are properly screened as per hospital guidelines and policies.
Demonstrates knowledge of NYULH current guidelines and polices related to visitor, patient, vendor, employee screening.
Ensure visitor and employee screening polies are enforced by asking appropriate health screening questions.
Properly takes the temperature of patients, visitors, vendors, and employees.
Triage and escalate clinical concerns if patient fails screening to appropriate clinical departments.
Collaborate and interact with the interdisciplinary team members & departments to support the needs of visitors, patients, vendors, and employees (i.e. collaborate with Security team for visitor/patient transport to Emergency Department, etc.)
Ability to independently interact with visitors, vendors, patients, and employees entering the hospital in a prompt, respectful, and helpful manner through excellent communication skills.
Assists with instruction/education of proper personal protective equipment (PPE) use, and provides masks to those entering facility without proper PPE.
Maintains strict confidentiality related work information (in accordance with HIPPA)
Functions as a respectful member of the health care team

Cooperates and interacts with the interdisciplinary team members to escalate clinical questions and concerns of patients, visitors, vendors, and employees.
Assists with escorting patients to their appointment/procedure if necessary
Have the ability to efficiently and effectively respond to information request and ability to multi-task.
Round in the units as needed, specifically targeting new admissions, greeting patients and family members and documenting interaction in iRound tool;
As a member of the health care team, be visible, engaging and acts as a liaison for patients/families as needed and escalate any issues or concerns to the patient relations department;
Perform other duties as assigned.

Minimum Qualifications:
To qualify you must have a REQUIREMENTS: Bachelor Degree and 2 years of customer service experience especially as it relates to clear, empathic communication, and the ability to quickly & effectively triage escalations. Attention to detail, organization, and ability to navigate potentially stressful situations. Must be self-motivated and able to operate independently.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Brooklyn is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $25.23 - $25.64 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

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