Top 5542 Pave Jobs | SimplyHired

Customer Support
Candid Health —San Francisco, CA
- $70,000 a year
- Full-time
- Hybrid work
- 1 year
- Communication skills
- Entry level
- Health insurance
Associate Consultant
Crisis24 —Remote
- Full-time
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- Master's degree
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Compensation Lead
Affirm —Remote
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- Remote
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- 5 years
- Fair chance
- Employee stock purchase plan
- Health insurance
11d
Construction Laborer - Grade & Pave- Union
McGuire & Hester —San Francisco Bay Area, CA
- $35 - $40 an hour
- Full-time
- Construction site
- Basic math
- English
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TechOps Engineer
Candid Health —Denver, CO
- $110,000 - $165,000 a year
- Full-time
- Mid-level
- Office
- Scripting
- Health insurance
QUALITY TECHNICIAN - Production, Manufacturing - 1st Shift- 8am-4:30pm EST - Monday thru Friday - Bristol, RI
Saint Gobain —Bristol, RI
- $24 - $30 an hour
- Monday to Friday
- Remote
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Wellness program
- Paid parental leave
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11d
Product Manager
Saint Gobain —Remote
- $102,000 - $189,600 a year
- Computer Science
- Mid-level
- Continuous improvement
- Wellness program
- Paid parental leave
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Senior Clean Energy Research Associate
Climate Power —Remote
- $74,675 - $89,610 a year
- Weekends as needed
- Remote
- Background check
- Google Workspace
- Mid-level
- Loan repayment program
- Health insurance
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Travel Team Agent
Crisis24 —New York, NY
- $90,000 a year
- Weekends as needed
- Military
- Writing skills
- High school diploma or GED
- Health insurance
- Dental insurance
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Junior Systems Admin
PowerGen Strategies —Kirtland AFB, NM
- Bachelor of Science
- 2 years
- Entry level
Renewal Specialist
Crisis24 —Remote
- Full-time
- Remote
- Mid-level
- Microsoft Office
- Bachelor's degree
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Customer Strategy & Operations
Candid Health —San Francisco, CA
- $95,000 - $140,000 a year
- Full-time
- Writing skills
- Office
- Travel
- Health insurance
Shipping Operator
Killdeer Mountain Manufacturing —Dickinson, ND
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Health savings account
- Health insurance
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Medical Marijuana Physician - Providence RI
Veriheal —Providence, RI
- $50 - $60 an hour
- Choose your own hours
- CPR Certification
- Mid-level
- US work authorization
- Flexible schedule
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Master Jeweler (10 years experience required)
Turgeon Raine Jewellers —Seattle, WA
- $30 - $45 an hour
- Full-time
- Background check
- US work authorization
- In-person
- Health insurance
- 401(k)
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9d
Bench Jeweler - 2 Years Experience Required
Underwoods Fine Jewelers —Fayetteville, AR
- $20 - $35 an hour
- Full-time
- Background check
- Mid-level
- US work authorization
- Relocation assistance
- 401(k)
Quick Apply
Goldsmith | Fine Jewelry Repair, Stone Setting & Custom Fabrication
Vardy's —Cupertino, CA
- $33 - $45 an hour
- Extended hours
- Background check
- CAD
- No experience needed
- Relocation assistance
- Health insurance
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13d
Paving Foreman
Blaktop Inc —West Lebanon, NH
- $33 - $41 an hour
- Full-time
- Construction site
- Basic math
- DOT physical examination
- Profit sharing
- Health savings account
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Associate Veterinarian in Farmington, CT
Global Veterinary Careers —Suffield, CT
- $127,000 - $200,000 a year
- Full-time
- Mid-level
- Surgery
- Bachelor's degree
- Continuing education credits
- Health insurance
Quick Apply
Associate Veterinarian in Dallas, TX
Global Veterinary Careers —Dallas, TX
- $120,000 - $180,000 a year
- Full-time
- Mid-level
- Surgery
- Apartments
- Continuing education credits
- Health insurance
Quick Apply

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Customer Support

Candid Health -
San Francisco, CA

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Job Details

Full-time
$70,000 a year

Benefits

Health insurance

Qualifications

1 year
Communication skills
Entry level

Full Job Description

The Role

Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid. Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the ground floor operations of a developing department at a fast-growing company. Candid’s Support team works collaboratively with all teams to ensure customers are supported quickly and thoroughly, and we’re looking for new members with a proven track record of delivering exceptional customer service and operational excellence.

Location: This role is based in our San Francisco (Financial District) or Denver (Downtown) or NYC (Chelsea) offices and follows a hybrid schedule with 4 days in-office, 1 day remote per week.

What You’ll Be Doing

Provide high quality support that meets designated SLAs on Level 1 (L1) support inquiries from Candid’s customers. Most inquiries are related to billing/claims processing, product functionality and bugs, and feature request or feedback.
Work cross functionally with Product, Engineering, Operations, and Billing teams to ensure tickets are answered quickly and accurately, and to strengthen internal processes.
Drive the Support team’s internal efficiency by creating SOPs for Support team workflows (e.g., how to diagnose bugs or claim submission issues questions), macros (i.e., automated responses to common questions), and Candid Support Center articles.
Proactively identify improvement areas within Support team internal operations (e.g., defining processes to standardize common workflows) and cross-functional collaboration operations (e.g., routing and resolution of bug tickets with Product teams), and work with leadership to prioritize them appropriately.
Proactively identify opportunities to improve the Support team’s support quality, and work with the team to prioritize and implement them appropriately.

Who You Are

1-4 years of experience within healthtech support.
While you won't be processing claims, having familiarity with insurance claims processing is a bonus.
Comfortability troubleshooting technical issues such as API and platform integrations is a bonus.
Able to frequently interact with product and engineering teams, providing detailed notes for technical ticket escalations.
Possess excellent written communication skills, with both customers and coworkers.
Able to quickly prioritize new tasks against (potentially many other) competing tasks.
Ensure that we are applying effort efficiently to have the greatest possible impact for our customers.
Able to creatively troubleshoot customer issues where there may be no precedent or SOP, including by investigating and working with cross-functional teams (e.g., Product, Billing).
Operate with utmost professionalism, respect, and empathy for the customer, and be passionate about giving them a great experience with Candid.
Proactive and with a bias towards action, but also be excellent at communicating and collaborating with colleagues to ensure global prioritization of effort.
Thorough attention to detail, especially and most importantly where data security is concerned.
Comfortable asking questions and asking for help in order to deliver a great customer experience, and committed to improving team operations and documentation using those learnings.

Pay Transparency

The estimated starting annual salary range for this position is $70,0000 to $125,000 USD. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.

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