The Learning & Development Specialist designs, develops, delivers, and manages engaging learning experiences that support employee performance and organizational goals. This role combines learning management system (LMS) administration, instructional design and content development, and facilitation of instructor-led and virtual learning.
ESSENTIAL DUTIES AND RESONSIBILITIES
Learning Design & Development & Facilitation
- At the direction of the Director, Talent Development:
- Designs and develops engaging learning solutions using adult learning principles and instructional design best practices.
- Creates eLearning, blended learning, and instructor-led training materials (e.g., storyboards, facilitator guides, job aids, videos, assessments).
- Use authoring tools (e.g., Articulate Rise/Storyline, Adobe tools) to develop interactive learning content.
- Evaluate and implement AI learning tools (e.g., generative AI, chatbots, virtual coaches) to enhance learner engagement and knowledge retention
- Apply accessibility and inclusive design standards in all learning solutions.
- Provide feedback on the evaluation of learning effectiveness to the Director, Talent Development in order to make data-informed improvements.
- Facilitate instructor-led and virtual learning sessions for employees. May also assist with sessions for leaders.
- Adapt facilitation style to meet diverse audiences and learning needs.
- Create a positive and engaging learning environment that encourages participation.
Learning Management System (LMS)
- Administer and maintain the LMS, including course creation, user management, reporting, and troubleshooting.
- Upload, test, and maintain learning content within the LMS.
- Partner with stakeholders to assign learning, track completion, and generate reports.
- Support the HR Systems Support Specialist with system enhancements, upgrades, and process improvements related to the LMS.
- Build and maintain automated learning workflows (enrollment rules, reminders, certifications, recertification cycles) within LMS platform and using Microsoft 365 tools (Automate, PowerBi)
Professional Designations & Administration
- Administers the professional designations program, to include approval review and process and applicable bonus payments.
Provides metrics and analysis of talent development initiatives.
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ADDITIONAL RESPONSIBILITIES
- May assist the Director, Talent Development in assessing learning needs.
- Supports organizational initiatives such as onboarding, compliance, and change initiatives.
- Network with appropriate professional organizations, attend conferences and conduct research in order to provide recommendations on best practices.
Performs other duties as may be assigned by the Director, Talent Development.
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QUALIFICATIONS
- Bachelor’s degree in Learning & Development, Education, Psychology, Human Resources, or a related field is desired.
Experience
- A minimum of 3 years of experience in Learning & Development, instructional design, training delivery, or a closely related role.
Technical/ Professional Knowledge
- Experience with Articulate 360, Rise and/or Storyline
- Experience designing automated, scalable learning ecosystems
- Experience administering or working within a Learning Management System
- Experience facilitating in-person and/or virtual training sessions
- Experience supporting leadership or professional development programs
- Strong ability to translate business needs into technology-enabled learning solutions
- Familiarity with learning analytics and evaluation models (e.g., Kirkpatrick)
- Experience working in a corporate or regulated environment
The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is The compensation has been carefully determined by considering a variety of important factors, including skill sets, experience, training, and certifications. With these considerations in mind, the estimated hiring range is $69,800 $96,000.
JOB REQUIREMENTS (as required by ADA - Americans with Disabilities Act)
- This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
- Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
- Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
- Must be able to access and enter information accurately using automated systems.
- Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
- Must be able to present information to individuals and groups.
- Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
- Must be able to maintain acceptable attendance and adhere to scheduled work hours.
- Must have a valid driver’s license and be able to operate a motor vehicle.
- Must be able to travel, with overnight stays required, if needed.
Why Choose Penn National Insurance?
At Penn National Insurance, we’re on a mission to help people feel secure and make life better when bad things happen . For over 106 years , we’ve been a trusted partner to individuals, families and businesses because we are a mutual insurance company where service and support for our policyholders are at the heart of everything we do.
We’re not just a company—we’re a community united by our core mission to “Make Life Better.” Here, you’ll find a place where your professional growth, success and personal well-being are our top priorities.
Your Career Journey: Empowering Your Growth
Your career should be more than just a job—it should empower you to feel secure, supported and inspired. At Penn National Insurance, we invest in your growth and celebrate your contributions with a comprehensive and competitive total rewards package. We’re committed to supporting your journey and helping you thrive at every stage of your career. Key highlights include:
- Benefits and Compensation : Generous 401(k) match, graded profit sharing, incentive compensation, and a wide range of benefits to support your financial health, physical well-being and career development.
- Flexibility : We offer remote and hybrid work options, flexible scheduling and a “dress-for-your-day” culture.
- Recognition : We celebrate your achievements, big and small, through employee recognition programs designed to honor your contributions.
Your Employer of Choice: A Legacy of Trust and Strength
Joining Penn National Insurance means becoming part of a company with over a century of experience , built on trust, innovation and strong relationships. From our beginnings as a mutual insurance company founded by farmers to our 100th anniversary in 2019, we've stayed true to our relationship-driven model, focusing on direct service and meaningful support.
Your Community: Making an Impact Together
Making life better isn’t just our mission—it’s a value that guides everything we do. Our employees are at the heart of this mission, giving back through community engagement and charitable efforts. We proudly support our community through financial support and employee volunteering opportunities including our annual United Way campaign, where employee contributions and company matches make a significant impact each year.
Your Future: Building a Rewarding Career Path
We’re not just offering a job; we’re providing a fulfilling and rewarding career. We support your growth with a range of resources designed to help you build your skills and achieve your goals, including:
- Continuing Education Support : Access to programs that help you enhance your knowledge, skills and educational goals along with 100% tuition reimbursement for academic studies.
- Professional Development Opportunities : Tailored designation programs to help you advance in your career such as CPCU, AINS, CPA, CISSP, and more.
- Long-Term Career Focus : With an average employee tenure of 14 years and many team members serving for over 40 years, we take pride in fostering a work environment that values long-term growth and development.
When you join us, you’re not just starting a job—you’re becoming part of a team that values your growth and invests in your future. Our commitment to long-term retention and employee development ensures that you will be part of a tradition and legacy of excellence that spans decades.
Only candidates from the following states will be considered for opportunities with Penn National Insurance and Inservco Insurance Services: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin – unless specifically stated otherwise in the job posting.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, creed, affectional and sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law . Consistent with the Americans with Disabilities Act (ADA) and EEOC guidance, it is the policy of Pennsylvania National Insurance to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to a HR Business Partner via telephone at 800-368-4764, or through email .
