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Social Worker - Bilingual Chinese or Spanish

Tenants and Owners Development Corporation (TODCO)
San Francisco, CA

Quick Apply

Job Details

Full-time
$35.48 - $43.37 an hour

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Flexible schedule
Life insurance
Retirement plan

Qualifications

Bilingual
Working with immigrant populations
Working with seniors
Experience working with individuals experiencing homelessness
Substance abuse counseling
Bachelor's degree
Older adults
Social Work
Community relationship building
Experience working with individuals with substance use disorders
Substance abuse services in social work

Full Job Description

Position Summary: The Social Worker/ Case Manager is responsible for driving housing retention outcomes and securing stability for residents at TODCO properties. In this high-impact role, the SW/CM will manage a comprehensive service portfolio, which includes but not limited to proactive and strategic case management, clinical counseling and crisis intervention to prevent displacement and enhance quality of life as residents are aging in place. The SW/CM will also lead community outreach initiatives and foster partnerships with off-site providers to build a robust network of resources.

Caseload Management & Clinical Strategy

Manage a dedicated caseload of residents, acting as the primary point of contact for housing stabilization and retention
Conduct comprehensive intakes, clinical assessments, and care plans to determine the most effective service delivery for each resident
Direct individual and family counseling sessions, conduct home visits, and case conferences to drive positive outcomes for residents
Manage clinical progress and ensure all documentation (progress notes, face sheets) is completed within 24 hours to maintain operational efficiency and communication

Crisis Intervention & Conflict Resolution

Lead crisis response efforts, utilizing de-escalation techniques to resolve conflicts among residents or between residents and staff
Assess and manage high-risk situations involving mental health, substance use, or medical issues, serving as the first line of defense for tenant stability
In coordination with Property Management as appropriate, support efforts to handle complex tenant disputes to negotiate solutions that prevent eviction and ensure safety

Core Competencies, Crisis and Clinical Expertise

Demonstrate expert knowledge of substance use disorders, mental health, pathology, and issues impacting aging, disabled and marginalized populations
Proven ability to lead crisis intervention, de-escalate high-risk situations, and manage complex behavioral health scenarios

Strategic Assessment & Advocacy

Strong analytical skills to assess resident needs and navigate complex benefit systems (e.g, SSA, VA, IHSS, Medi-Cal, SSI, ERAP, etc) to secure maximum resources) in a timely manner
Negotiate skills to advocate effectively for tenants with internal management and external agencies

Operational Leadership

Autonomous caseload and time management- demonstrated ability to prioritize competing priorities and drive case outcomes with minimal supervision
Team leadership: demonstrate experience in leading multi-disciplinary efforts to coordinate care and programming

Technical Proficiency

Data Management: Proficient in Microsoft Office and Case Management database systems for documenting interventions, tracking outcomes and compliance

Cultural Competency

Experience serving diverse, low-income, and marginalized communities, with specific expertise in veteran, senior, formerly homeless populations highly valued

Advocacy & Strategic Partnerships

Navigate on behalf of tenants with Property Management, DAS, HSH, APS, schools and university internship programs, and other external agencies to secure needed resources
Build and maintain a network of relationships with off-site service providers to expand the resource base available to residents
Facilitate the successful transition of clients to community-based resources through strategic referrals and benefit advocacy

Community Leadership and Programming

Design and lead community building initiatives, including skill-building workshops and cultural celebrations
Support food pantry operations and large-scale social events to foster community engagement and trust
Deploy outreach strategies to maximize resident participation in wellness and retention programs

Operational Compliance & Reporting

Ensure strict adherence to all mandated reporting requirements (e.g, HSH, APS, HIPPA/PHI privacy standards)
Maintain data integrity within the case management database, producing accurate statistical reports for internal and external stakeholders
Collaborate with the Social Work Director and Property Management in strategic meetings to align service delivery and organizational goals

MINIMUM QUALIFICATIONS

BA Social Work or related field required. MSW strongly preferred.
Bilingual English/ Spanish or Cantonese language required
Three years’ experience working with low-income people in a social service setting.
Three years of experience working with adults and elderly populations. Previous work with veterans a plus.
Demonstrated knowledge and understanding of substance abuse and mental health issues and their effects on individuals, elderly, and immigrant populations.
Demonstrated knowledge and understanding of issues related to aging in place.
Knowledge of current resources and service/benefits programs in San Francisco and the Greater Bay Area.
Ability to pass a background check.

PREFERRED QUALIFICATIONS

Experience working in a Permanent Supportive Housing setting

Submit Cover Letter & Resume to Apply

Job is also posted on organization's website https://www.todco.org/current-job-openings-at-todco

Job Type: Full-time

Pay: $35.48 - $43.37 per hour

Benefits:

Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

People with a criminal record are encouraged to apply

Application Question(s):

Do you currently live in the San Francisco Bay Area?

Work Location: In person

Quick Apply

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