Field Service Manager
Packaging Automation & Industrial Equipment
We are seeking an experienced Field Service Manager to lead a team of field service technicians supporting the installation, startup, commissioning, troubleshooting, repair, and maintenance of advanced packaging automation equipment.
This is an excellent opportunity for a hands-on technical leader with experience in industrial machinery, automation, controls, and customer service. The ideal candidate will have a strong background in electromechanical systems, packaging equipment, and managing field service operations in a customer-focused environment.
Key Responsibilities
- Lead, schedule, and support a team of field service technicians.
- Oversee equipment installations, startups, commissioning, troubleshooting, repairs, and preventive maintenance.
- Serve as the primary escalation point for complex mechanical, electrical, PLC, HMI, robotics, conveyor, and automation-related issues.
- Coordinate service resources to meet customer timelines, project requirements, and emergency support needs.
- Partner with engineering, manufacturing, sales, and project management teams to ensure successful equipment delivery and customer satisfaction.
- Review service reports, monitor service performance metrics, and drive continuous improvement initiatives.
- Coach, train, and develop field service technicians while promoting a strong safety culture.
- Support aftermarket service growth through preventive maintenance programs, upgrades, and customer relationship development.
- Travel to customer sites as needed to support installations, escalations, and key customer relationships.
Qualifications
- 5+ years of experience in field service, industrial maintenance, automation, packaging equipment, or related industrial environments.
- Prior leadership, supervisory, or team management experience.
- Strong mechanical and electrical troubleshooting skills.
- Experience with PLCs, HMIs, VFDs, servo systems, motors, sensors, pneumatics, hydraulics, and industrial controls.
- Ability to read electrical schematics, mechanical drawings, and technical documentation.
- Strong customer-facing communication and problem-solving skills.
- Willingness to travel as needed.
Preferred Experience
- Packaging automation, conveyors, robotics, case packing, palletizing, labeling, or material handling systems.
- Allen-Bradley/Rockwell, Studio 5000, FactoryTalk, Siemens, or similar controls platforms.
- OEM, machine builder, or systems integration experience.
- Technical degree or vocational training in Industrial Maintenance, Electrical Technology, Automation, Mechatronics, or related field.
Competitive compensation, bonus opportunity, comprehensive benefits, travel reimbursement, and career growth opportunities available.
Work Location: In person
