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Pharmacy Technician

Healthmap Solutions -
Remote

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Job Details

Full-time

Qualifications

Customer communication
Health insurance policy knowledge
Pharmacy Technician License
High school diploma or GED
Registered Pharmacy Technician
Medical terminology

Full Job Description

Position Summary:

The Pharmacy Technician will be responsible for addressing pharmacy referrals and assisting members with medication access, education, and adherence to support kidney health management. The Pharmacy Technician will work collaboratively with clinical and care management teams to identify medication opportunities and resolve medication safety concerns associated with transitions of care and chronic disease management. Daily activities will include accurate data collection and data entry in HealthMap’s documentation system, communicating with HealthMap’s interdisciplinary care team, and maintaining individual metrics. The Pharmacy Technician will also create and maintain medication access resources and participate in pharmacy-driven educational initiatives designed to improve member outcomes and support member engagement efforts.

Responsibilities:

Assist with pharmacy referrals related to medication access, affordability, education, adherence, optimization, and safety with pharmacist oversight
Receive and respond to member’s medication-related questions in a timely manner
Support medication reviews by gathering, reviewing, and documenting medication information for clinical evaluation
Collaborate with nurses, pharmacists, care coordinators, providers, and other interdisciplinary care team members to support member care plans and transitions of care
Perform accurate data entry and maintain timely, complete, and compliant documentation within designated systems
Develop, maintain, and update medication access and pharmacy resource materials for internal teams and members
Monitor assigned tasks and referrals to ensure timely follow-up and resolution
Adhere to policies, procedures and state and federal regulations to ensure compliance and confidentiality of Protected Health Information (PHI). Participation in Compliance and other important training is a condition of employment
Participate in quality improvement activities and process enhancement initiatives as assigned
Perform other duties as assigned

Requirements:

High school diploma or equivalent
Pharmacy technician registration/license required, pharmacy technician certification preferred
Minimum of 1 year of pharmacy technician experience, preferably in managed care, community/retail pharmacy, specialty pharmacy, or healthcare coordination settings
Bilingual preferred, but not required
Familiar with medical insurance terminology and processes
Understand general pharmacy terminology, medication names, dosage forms, and SIG codes
Access to reliable high-speed internet

Skills:

Proficiency in Microsoft Office: Outlook, Word, Excel, Teams
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple tasks, solve problems, work independently, and escalate issues appropriately
Ability to work collaboratively within interdisciplinary healthcare teams
Customer service-oriented approach with empathy and professionalism when interacting with members and providers
Comfortable communicating with members regarding medication lists

Travel:

Limited Travel, scheduled per needs of the business

Working Conditions:

All roles require:

Sitting
Ability to sit for extended periods stationary or while driving
Dexterity/Effort
Repetitive motion for typing and/or texting
Good manual dexterity for handling packages, paperwork, operation of motor vehicles and/or electronic devices
Sense Acuity
Ability to see/read computer monitors or other electronic devices

Additionally, on-site or at location positions (ex. Mailroom, IT or Admin) may require:

Lift/Carry/Push/Pull
Occasional movement of equipment, or materials up to 50/75 Pounds
Bend/Twist
Occasional bending, twisting, and stooping
Occasional need to kneel or crouch

Additionally Traveling positions (ex. Field Care Navigators or Quality Practice Advisors) may require:

Sense Acuity
Ability to see/read road signs, maps, and electronic devices
Good visual acuity for driving, including peripheral vision and depth perception
Environmental
Possible exposure to travel, traffic and/or other outdoor hazards
Possible exposure to various weather conditions, including extreme heat, cold, rain, and snow

#LI-REMOTE

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