Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether planning our Customer Experience program, developing multi-pronged marketing strategies, or designing projects for our innovative clients, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, the learning is constant…but as part of a team this driven, the possibilities are endless.
Your Role at Pivot
As an Installer, you will install and/or upgrade all product lines of contract office furniture. Must demonstrate ability to work efficiently and take direction from senior installation personnel. Must demonstrate dedicated commitment to departmental mandates and goals.
In Addition, You Will be Responsible for:
Job Ownership & Customer Focus:
- The ability to own all areas of your job responsibility for the successful installation and completion of every job to the absolute satisfaction of all our customers.
- The ability to communicate frequently with Project Managers on project status (start of day and end of day minimum) and with clients before arrival and at the end of the job.
- The ability to return phone calls (leave voice mails) and respond to voice mails quickly.
- The knowledge to conduct a preliminary walk-through with the lead installer prior to the customer walk-through.
- Technical & Equipment Knowledge:
- Takes full ownership and responsibility for company equipment/trucks, including cleanliness and presentation, request equipment pulls, returning to the warehouse and replacing in equipment cage.
- Proven experience with products and necessary tools/equipment ready and available for each job.
- Experience unloading products from trucks and stages as required.
- Experience inspecting and documenting products for damage and quality prior to installation or delivery.
- Experience loading and securing products on trucks as required.
- Experience safely and appropriately using hand and power tools.
- Ability to self-perform simple deliveries such as height adjustable tables, ergonomic accessories, and seating.
- Ability to drive company vehicles competently and safely for small deliveries or installations.
- Project Understanding & Collaboration:
- Understanding of the scope of the entire project and/or any special conditions or requirements as explained by lead installation personnel.
- Experience reviewing installation plans with senior installation personnel as required and installing products in accordance with plans.
- Experience taking direction from lead or senior installation personnel; interfaces with clients and/or other contractors as required.
- Primary point of contact with client on small deliveries.
- Ability to conduct basic troubleshooting and contact Installation Supervisor or Project Manager or Project Coordinator to resolve.
- Documentation, Safety & Transportation:
- Experience in accurately completing and submitting all required paperwork at the end of each day (timecards, comments, etc.).
- Experience creating progress reports, entering time in IQ, obtaining client sign-offs, and creating RTW (return to warehouse) reports.
- Provide completed and accurate paperwork to operations administration team on time as requested.
- Report punch items and any product or project issues as they occur.
- Participate in internal continuous improvement program.
- General understanding of safety procedures, protocols, and best practices.
- Ability to provide own dependable transportation to job sites or offices as required.
- Experience performing other duties that will be assigned by senior installation personnel as required.
EDUCATION and/or EXPERIENCE
Requires a high school diploma or GED plus at least 2 years of related experience; or a combination of education and experience, including systems furniture installation. Has knowledge of commonly used concepts, practices, and procedures within field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Must possess ability to use power tools and demonstrate working knowledge of product handling, staging, and assembly of MillerKnoll and ancillary furniture lines.
CERTIFICATES, LICENSES, REGISTRATIONS, IMMUNIZATION RECORDS
Healthcare clients may require documentation or other proof of COVID-19 vaccination, including proof of booster (original monovalent booster and/or updated bivalent booster).
LANGUAGE SKILLS
Ability to respond to complex inquiries or complaints from customers or members of the business community. Ability to effectively present information to top management in client organizations, public groups, and other outside entities.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The physical environment is consistent with most professional service organizations. The noise level in the work environment is usually moderate.
- Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
