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Lead Product Manager, Professional Services

Mindbody -
Austin, TX

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Job Details

$151,000 - $201,000 a year

Qualifications

Roadmap creation (System development task)
Feature prioritization
6 years
Identifying new business opportunities
Product discovery
Business intelligence report generation
Performance Reporting
Employee relationship building
Product vision management
Collaboration with product development teams
B2B business model
Decision making
Product management
UX
Data interpretation
Relationship management
Experience with SaaS (as product category for technical sales engineers)
Scalability
Data-driven problem-solving
Product strategy
Business requirements
Senior level
SaaS
Cross-functional communication

Full Job Description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

The Role You'll Play:

As Lead Product Manager, Professional Services, you'll operate at the intersection of product strategy, customer need, and commercial opportunity—helping to shape solutions that extend our product portfolio and support strategic customer outcomes.

Define and drive the product approach for Professional Services-led opportunities

Identify where customer needs can be solved through scalable product extensions, configuration, or targeted enhancements.
Evaluate opportunities through the lens of customer value, strategic fit, implementation complexity, and long-term maintainability.
Help shape a thoughtful path forward for requests that sit adjacent to—or outside of—the existing roadmap.
Bring product rigor to opportunities that are often cross-functional, time-sensitive, and not always neatly defined within the existing roadmap.

Partner across Product, Engineering, Sales, Customer Success, and Professional Services

Translate customer-driven requests into clear product decisions, recommendations, and next steps.
Collaborate closely with cross-functional stakeholders to align on priorities, trade-offs, and execution plans.
Build strong rapport with internal counterparties to move highly horizontal opportunities forward across the product portfolio.

Use first-principles thinking to solve ambiguous problems

Break down loosely defined asks into clear problem statements and practical solution paths.
Determine what a "good enough" solution looks like based on customer need, available tools, technical constraints, and business urgency.
Balance speed and flexibility with product quality, scalability, and roadmap integrity.

Bring clarity and structure to roadmap-adjacent work

Add product discipline to opportunities that may begin with limited discovery or incomplete requirements.
Help distinguish between one-off customer requests, repeatable product patterns, and strategic platform investments.
Create clarity around ownership, scope, and the right level of investment for each opportunity.

Lead initiatives from definition through execution and launch

Drive work from early opportunity sizing and problem framing through delivery, launch, and iteration.
Partner with Engineering and Design to ensure solutions are feasible, intuitive, and high quality.
Maintain strong cross-functional alignment and clear communication throughout the product lifecycle.

Use data and customer insight to guide decisions

Bring data fluency to reporting, analytics, and customer-specific insight requests.
Use qualitative and quantitative inputs to shape prioritization, validate solutions, and measure outcomes.
Support reporting-heavy or analytics-driven opportunities with confidence and precision.

Help build a repeatable Professional Services product model

Contribute to a more consistent approach for evaluating and delivering strategic customer extensions.
Help the organization balance custom opportunity work with scalable product investment.
Ensure Professional Services-led efforts stay aligned with the broader B2B software product strategy.

Experience You Bring:

6–10 years of product management experience

Strong experience in B2B SaaS, platform, or operational software environments.
Proven ability to lead both discovery and execution across complex product areas.
Comfortable operating in fast-moving environments where priorities may evolve quickly.

A track record of solving ambiguous, cross-functional product problems

Experience turning loosely defined requests into thoughtful, high-impact solutions.
Ability to navigate opportunities that span multiple teams, systems, or product domains.
Sound judgment in deciding when to push for scale, move quickly, or constrain scope.

Strong first-principles thinking and product judgment

Ability to assess trade-offs and determine what "good enough" looks like in context.
A practical mindset that balances speed, customer value, maintainability, and long-term strategy.
Confidence making progress in situations where discovery is incomplete or evolving.

Experience partnering with customer-facing teams on strategic opportunities

Worked closely with Sales, Customer Success, and/or Professional Services on customer-driven requests.
Able to translate commercial asks into clear product thinking and actionable execution paths.
Understands how to support strategic customer needs without losing sight of long-term product direction.

Excellent cross-functional collaboration and influence

Strong relationship-building skills across Product, Engineering, Design, and go-to-market teams.
A reputation for being collaborative, helpful, and effective in horizontally scoped work.
Ability to influence without direct authority and create momentum across teams.

Strong data fluency

Comfortable working with reporting, analytics, and data-driven product questions.
Able to use quantitative insights to support prioritization, problem diagnosis, and solution validation.
Experience with custom reporting, analytics-heavy workflows, or customer-specific data needs is a strong plus.

A high-ownership mindset and bias for action

Brings structure to ambiguity and helps teams move forward with clarity.
Operates with urgency while maintaining sound product judgment.
Focuses on delivering outcomes, not just generating ideas.

A balanced product background is a plus

Ideally brings experience in consumer product earlier in their career and B2B product more recently.
Understands both user experience craft and the commercial motions required in B2B environments.
Can bridge customer empathy, product intuition, and business pragmatism effectively.

A practical, customer-centered approach

Empathy for customers and the challenges they face in real operating environments.
A collaborative approach to solving complex problems in ways that are useful, scalable, and aligned with the business.
Strong instinct for building solutions that work for both customers and the broader platform.

Pay transparency

It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $151k to $201k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans.

Have we piqued your curiosity?

Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

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