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IT Helpdesk Technician
Prime Communications —Sugar Land, TX
- Office
- Organizational skills
- Communication skills
Quick Apply
Jr. Database Developer
Prime Communications —Sugar Land, TX
- Microsoft Excel
- Computer Science
- Mid-level
Quick Apply
Paralegal
Prime Communications —Sugar Land, TX
- Mid-level
Quick Apply
Recruiter Coordinator Analyst
Prime Communications —Sugar Land, TX
- $60,000 - $65,000 a year
- Customer service
- Administrative experience
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Manager - Customer Experience
Prime Communications —Sugar Land, TX
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Full Stack Developer
Prime Communications —Sugar Land, TX
- Computer science
- Computer Science
- System design
Quick Apply
Loss Prevention Coordinator
Prime Communications —Sugar Land, TX
- Weekends as needed
- Microsoft Outlook
- Associate's degree
- Communication skills
- Flexible schedule
Quick Apply
Customer Service Representative - Novos Fiber
Prime Communications —Sugar Land, TX
- Bachelor's degree
- Communication skills
- Entry level
Quick Apply
Real Estate Analyst
Prime Communications —Sugar Land, TX
- Mid-level
- Finance
- Analysis skills
Quick Apply
Director of Technology Development
Prime Communications —Coppell, TX
- Computer science
- Computer Science
- Mentoring
Quick Apply
Senior Risk Analyst
Prime Communications —Sugar Land, TX
- Mid-level
- Finance
- Bachelor's degree
Quick Apply
Sales Revenue Specialist
Prime Communications —Sugar Land, TX
- Mid-level
- Finance
- SQL
Quick Apply
ACC Consultants - AT&T Authorized Retailer
Prime Communications —Atlanta, GA
- Microsoft Outlook
- Marketing
- Mid-level
Quick Apply
Real Estate Transaction Manager
Prime Communications —Sugar Land, TX
- Microsoft Excel
- Mid-level
- Databases
Quick Apply
Prime District Manager- AT&T Authorized Retailer
Prime Communications —Sugar Land, TX
- Weekends as needed
- 5 years
- Computer literacy
- Merchandising
Quick Apply
Real Estate Attorney
Prime Communications —Sugar Land, TX
- 5 years
- Writing skills
- Organizational skills
Quick Apply
Field Technician
Prime Communications —Dallas, TX
- Extended hours
- Background check
- Clean driving record
- Construction site
Quick Apply
Retail Sales Associate
Prime Communications —Rochester, NY
- $18 - $25 an hour
- Full-time
- Sales
- Basic math
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Driver-Shipping and Receiving Coordinator
Prime Communications —Sugar Land, TX
- Overtime
- Clean driving record
- Mid-level
- Ability to lift 50 pounds
Quick Apply
Lease Administrator
Prime Communications —Sugar Land, TX
- Mid-level
- 3 years
- Communication skills
Quick Apply

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IT Helpdesk Technician

Prime Communications -
Sugar Land, TX

Quick Apply

Job Details

Qualifications

Computer operation
Operating systems
Mobile devices

Full Job Description

Position Overview

We are seeking a motivated and customer-focused IT Helpdesk Technician to join our team in a fast-paced, in-office environment supporting over 2,000 retail locations nationwide. This is an excellent opportunity for someone beginning their IT career who is eager to gain hands-on technical experience and grow within a dynamic support environment. The ideal candidate will have strong communication skills, a willingness to learn, and the ability to troubleshoot a wide range of technical issues.

Key Responsibilities

Provide first-level technical support via phone, email, and ticketing systems

Troubleshoot and resolve issues related to:

PCs, printers, and peripheral devices

iPads and mobile devices

Payment terminals (Link 2500, Lane 7000)

Perform network troubleshooting including:

Wi-Fi connectivity

Routers and switches

ISP-related issues

Support store technologies including:

Security camera systems

IP-based safe locks

Smart thermostats

Accurately document issues, troubleshooting steps, and resolutions in the ticketing system

Escalate complex technical issues to senior IT staff or external vendors when necessary

Assist with new store setups, device provisioning, and technology rollouts

Collaborate with team members to ensure timely issue resolution and excellent customer support

Maintain professionalism and strong communication while handling high-volume support requests

Requirements

Required Skills & Qualifications

Basic knowledge of:

Computers and operating systems

Mobile devices and peripherals

Networking fundamentals

Strong problem-solving and troubleshooting skills

Excellent verbal and written communication skills

Ability to work efficiently in a fast-paced, high-volume support environment

Team-oriented mindset with a willingness to learn and grow

Strong attention to detail and organizational skills

Preferred Qualifications

Previous helpdesk, call center, or customer service experience

Exposure to retail or multi-location IT support environments

Familiarity with ticketing systems and remote support tools

Understanding of basic networking concepts and hardware troubleshooting

Requirements:

Position Overview

Key Responsibilities

Provide first-level technical support via phone, email, and ticketing systems

Troubleshoot and resolve issues related to:

PCs, printers, and peripheral devices

iPads and mobile devices

Payment terminals (Link 2500, Lane 7000)

Perform network troubleshooting including:

Wi-Fi connectivity

Routers and switches

ISP-related issues

Support store technologies including:

Security camera systems

IP-based safe locks

Smart thermostats

Accurately document issues, troubleshooting steps, and resolutions in the ticketing system

Escalate complex technical issues to senior IT staff or external vendors when necessary

Assist with new store setups, device provisioning, and technology rollouts

Collaborate with team members to ensure timely issue resolution and excellent customer support

Maintain professionalism and strong communication while handling high-volume support requests

Requirements

Required Skills & Qualifications

Basic knowledge of:

Computers and operating systems

Mobile devices and peripherals

Networking fundamentals

Strong problem-solving and troubleshooting skills

Excellent verbal and written communication skills

Ability to work efficiently in a fast-paced, high-volume support environment

Team-oriented mindset with a willingness to learn and grow

Strong attention to detail and organizational skills

Preferred Qualifications

Previous helpdesk, call center, or customer service experience

Exposure to retail or multi-location IT support environments

Familiarity with ticketing systems and remote support tools

Understanding of basic networking concepts and hardware troubleshooting

Quick Apply

Refine Your Search

prime communications jobs

IT Helpdesk Technician

Jr. Database Developer

Paralegal

Recruiter Coordinator Analyst

Manager - Customer Experience

Full Stack Developer

Loss Prevention Coordinator

Customer Service Representative - Novos Fiber

Real Estate Analyst

Director of Technology Development

Senior Risk Analyst

Sales Revenue Specialist

ACC Consultants - AT&T Authorized Retailer

Real Estate Transaction Manager

Prime District Manager- AT&T Authorized Retailer

Real Estate Attorney

Field Technician

Retail Sales Associate

Driver-Shipping and Receiving Coordinator

Lease Administrator

I want to receive the latest job alert for prime communications

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