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Quick Apply
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LPN Medical Operations and Patient Communications Specialist

Jones Medical Management
Remote

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Job Details

Full-time
$58,000 - $65,000 a year
3 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee discount
Retirement plan

Qualifications

Teamwork
HIPAA
Incident Escalation
Medical records
Attention to detail
LPN
Productivity software
Grammar Experience
Managed Licensed Practical Nurses (LPNs)/Licensed Vocational Nurses (LVNs)

Full Job Description

Job Overview

Job type: Full-time, salaried
Location: Fully remote within approved U.S. states
Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. Mountain Time
Salary: $58,000 to $65,000 annually, based on experience

About the Role
Dr. Jones Wellness Institute is seeking an experienced Licensed Practical Nurse to manage written patient communications and support our medical operations.

This is not a traditional bedside nursing or call-center position. The person in this role will learn our complete patient journey, independently investigate and resolve patient concerns, determine when escalation is necessary, and help improve communication and operational processes.

The ideal candidate is an excellent written communicator who can make sound decisions, remain calm with frustrated patients, and understand how medical, pharmacy, shipping, and administrative workflows affect the patient experience.

Key Responsibilities

Independently review and respond to patient messages
Ensure all patient questions are fully addressed
Resolve and de-escalate concerns without requiring routine approval
Determine when an issue should be escalated to a provider, pharmacy, manager, or executive
Call patients when an issue cannot be resolved effectively through messaging
Learn and understand the full patient journey, including intake, medical review, treatment approval, dosing, pharmacy coordination, shipping, refills, and follow-up
Investigate concerns across departments and systems before responding
Provide clear education regarding treatments, medications, peptides, dosing, potential side effects, and next steps within scope and company protocols
Document communications, decisions, and resolutions accurately
Identify recurring issues and recommend improvements to templates, procedures, escalation pathways, and workflows
Maintain professional, compassionate, HIPAA-compliant communication

Qualifications

Active and unrestricted LPN or LVN license
At least two years of nursing, telehealth, medical-office, or patient-care experience preferred
Strong written communication, grammar, clinical judgment, and problem-solving skills
Experience resolving patient complaints and de-escalating difficult situations
Ability to independently investigate concerns and recognize when escalation is necessary
Ability to learn complex medical and operational workflows
Strong organization, documentation, and attention to detail
Comfortable using electronic medical records, CRM systems, pharmacy portals, messaging platforms, and Google Workspace
Reliable internet connection and a private, HIPAA-compliant workspace
Availability Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time

Experience with telehealth, GLP-1 medications, peptide therapy, hormone replacement therapy, functional medicine, pharmacy coordination, or medical weight management is strongly preferred.

Why Work With Us?

Fully remote position with no commute
Consistent weekday schedule with no nights or weekends
No bedside nursing or physically demanding patient care
Opportunity to work independently and make a meaningful impact on the patient experience
Direct involvement in improving medical operations and communication processes
Exposure to growing areas of medicine, including telehealth, weight management, peptides, and hormone therapy
Collaborative environment where your judgment, ideas, and recommendations are valued
Opportunity to develop a broad understanding of medical operations beyond a traditional LPN role

What Success Looks Like

Patients receive timely, accurate, and complete responses
Concerns are resolved before becoming larger complaints
Clinical and operational risks are escalated appropriately
Communication remains professional and consistent
Recurring issues lead to measurable process improvements
Patients feel heard, supported, and confident about their next steps

Approved Hiring Locations
This position is open to applicants residing in approved U.S. states.

We are currently unable to employ candidates residing or working in:

California, Washington, New York, Massachusetts, Oregon, Illinois, New Jersey, Connecticut, or Washington, D.C.

Employees must receive approval before relocating to another state.

Compensation
The anticipated salary range is $58,000 to $65,000 annually, depending on relevant nursing experience, clinical background, telehealth experience, communication skills, and familiarity with the treatments offered by the practice.

This position does not currently include employer-sponsored medical, dental, vision, or retirement benefits. Employees will receive any paid leave or other benefits required by applicable law.

Dr. Jones Wellness Institute is an equal opportunity employer.

Pay: $58,000.00 - $65,000.00 per year

Benefits:

Employee discount
Health insurance
Paid time off

Work Location: Remote

Quick Apply

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