Responsibilities include but are not limited to:
- Manage implementation and business quality assurance team members.
- Direct complex integration and implementation projects while meeting critical milestones.
- Delegate tasks for primary benefit design set up for new plans and clients to implementation team members.
- Serve as primary point of contact for new large clients through the implementation phase.
- Facilitate conference calls and communication between clients and other internal departments for more complex aspects of specialized benefit requirements.
- Identify project bottlenecks and deploy strategies to ensure timelines are met.
- Maintain detailed documentation supporting all aspects of implementation.
- Balance competing priorities for the implementation team.
- Travel to client locations as necessary to provide implementation “go live” support.
- Ensures all claims processing edits, pricing, messaging and configuration meets the business requirements of the client.
Qualifications:
- 7 years of PBM or healthcare implementation experience
- Project management skills
- Prior management experience
- Excellent organizational and time management skills
- Excellent telephone etiquette, verbal and written communication skills
- Excellent presentation skills to interface with clients and prospects.
- Proficient in Microsoft Office applications
- Ability to analyze, interpret and develop solutions effectively
- High level of professionalism
Education Requirements:
- Bachelor's degree preferred
I confirm that I meet or exceed the educational and experience requirements set forth herein.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
