Job Description:
OUR TEAM
The Scientific and Sales Training Services team designs and delivers learning experiences that help sales, technical support, and marketing colleagues around the world build confidence, strengthen expertise, and do their best work. Our team brings together instructional designers, learning technologists, and training operations specialists who serve as strategic partners and internal consultants on needs analysis, instructional design, content development, learning technology, global program implementation, and training strategy. We use AI intentionally as a productivity tool, design partner, and learning technology resource to improve how training is created, delivered, and experienced. We value scientific credibility, practical creativity, thoughtful collaboration, and genuine commitment to belonging.
YOUR ROLE
As an Associate LMS Administrator, you will help maintain Promega's Learning Management System as a technology platform for global training. Working with guidance from senior team members, you will assist with day-to-day LMS operations, including user accounts, permissions, support requests, routine reporting, system testing, documentation, and task tracking. In this role, you will be a first point of support for LMS users, helping troubleshoot issues, document resolutions, and escalate more complex technical problems when needed. You will also have the opportunity to build technical expertise through hands-on experience, mentorship, and exposure to learning technologies, AI-enabled tools, reporting, automation, and global training operations.
YOUR EXPERIENCE
You bring a technical foundation and a genuine interest in how systems work, along with motivation to build your skills through hands-on experience in a real-world environment. You are a methodical troubleshooter who communicates clearly with non-technical users, understands that documentation is part of the work, and takes ownership of follow-through. You work well independently and are energized by collaboration. You are curious about AI and emerging tools, and see learning new technology as part of the job, not an obstacle to it.
CORE DUTIES:
1. Maintain day-to-day administrative functions and perform technical maintenance of the LMS, including account management, automation tasks, user and administrator permissions, and configuration of LMS settings within defined parameters to support system functionality and established specialty training programs.
2. Provide proactive user support by troubleshooting LMS and user account issues, documenting problems and resolutions, prioritizing issues based on defined impact criteria, communicating clearly with end users and internal partners, and identifying recurring issues to support process and documentation improvement.
3. Use internal and external ticketing systems to record, track, document, and resolve technical issues and other LMS related inquiries in accordance with established support procedures.
4. Run testing and document findings for new LMS features, integrations, and third-party tools; work with training and program stakeholders to help pilot features that support existing and future LMS-housed specialty programs.
5. Monitor LMS program activity and completion metrics on predefined reporting standards, generate routine reports, and escalate data discrepancies, technical issues, or potential risks to senior LMS or training team members for review.
6. Maintain accurate and up-to-date documentation for LMS support processes, administrative procedures, and program-related system configurations.
7. Collaborate with LMS and IT team members to escalate and support resolution of complex technical issues affecting system performance or LMS-supported programs.
8. Track LMS administration and program-related tasks and milestones using project management software, following established workflows, priorities, and reporting expectations.
9. Maintain confidentiality of training records, survey responses, and correspondence in accordance with company policies and regulatory requirements.
10. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others.
11. Embracing and being open to incorporating Promega’s 6 Emotional & Social Intelligence (ESI) core principles in daily work.
12. Understands and complies with ethical, legal and regulatory requirements applicable to our business.
KEY QUALIFICATIONS:
1. One year of experience in IT support, systems support, or technology administration role, or a degree or certification in Information Systems, Information Technology, or a related field.
2. Ability to follow established workflows, documentation standards, and communication practices.
3. Experience providing first-level technical support for software systems, including issue intake, troubleshooting, documentation, and escalation to more senior team members.
4. Demonstrated ability to apply analytical problem-solving skills to routine technical issues using documented procedures and available resources.
5. Ability to complete assigned work independently while collaborating with others on shared tasks under defined priorities, timelines, and guidance.
6. Strong organizational skills and attention to detail when managing system data, user records, documentation, and support requests.
7. Clear written and verbal communication skills, with the ability to explain technical information to non-technical users in a clear and supportive manner.
8. Demonstrated proficiency in digital tools and technology, including Microsoft applications and mobile platforms, with the ability to adapt and leverage emerging technologies, such as artificial intelligence, to improve efficiency, automation, and collaboration.
PREFERRED QUALIFICATIONS:
1. Previous experience working with a learning management system in an administrative, support, or user-facing role.
2. Experience creating, editing, or maintaining technical documentation, job aids, or user support materials.
3. Exposure to instructional design, software training, or user enablement activities, particularly in support of existing training programs.
4. Introductory experience or coursework related to reporting, data analysis, or data visualization, with an emphasis on accuracy and consistency.
5. Experience using Articulate 360 or similar e-learning development tools to support or maintain learning content.
6. Experience using web-conferencing or virtual meeting platforms such as Teams, Zoom, or similar tools in a support or administrative capacity.
PHYSICAL DEMANDS:
1. Ability to use computers, tablets, mobile devices, and standard audio/visual equipment for extended periods of time in support of daily work tasks.
At Promega, we value diversity and strive to create an inclusive workplace. We are proud to be an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.
