Top 9 Purdue University Information Technology AT Purdue Jobs

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Systems Administrator
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Purdue University —West Lafayette, IN
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Purdue IT Student Technical Representative - Student Clerical

Purdue University -
West Lafayette, IN

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Job Details

Benefits

Paid training
Paid orientation

Qualifications

In-person customer service
Clean workspace maintenance

Full Job Description

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Req Id: 13369
Job Title: Purdue IT Student Technical Representative - Student Clerical
City: WEST LAFAYETTE

Short Description
Job Summary

Student Technical Representative – Student Clerical (13369)

This postion is 100% on site at the Purdue WL Campus

Provide customer support for technical questions while working at Purdue IT Learning Spaces help desks located in the HSSE, and WALC library spaces.
Work with a diverse customer base from the Purdue community including students, staff, and faculty members. Ensure equipment is operating normally and environments are clean and safe for patrons. Coordinate the opening, daily operations, and closing of computer labs within Purdue IT Learning Spaces. Maintain computers and printers along with lab peripherals. Report any equipment or facilities issues. Paid orientation and training will be provided.

A brief assessment quiz may be asked of you to complete. This will provide us with further information about your abilities and qualifications.

Responsibilities include:
Assist customers with technical questions including:
Purdue password resets
PAL 3.0
Software issues
Printer issues including wide format printing
Create Team Dynamix (TDX) support tickets for customer issues or requests
Keep stations clean, printers stocked with paper, and staplers filled and unjammed
Monitor computer and printer statuses with regular physical checks and by using monitoring tools, investigate issues as needed
Monitor Teams, replying promptly and sharing information as needed
Inventory support for printer paper, peripherals, and cleaning supplies
Regularly visit the labs to check that equipment and facilities are operating normally
Monitor computer and printer statuses using monitoring tools, investigate issues as needed
Monitor Teams, replying promptly and sharing information as needed
Handle assigned TIC (Technology in Classroom) instructor station checks
Other duties as assigned

Position Requirements:

Must be available to work for at least 2 full semesters
Customer service experience (not necessarily in an IT environment)
Analytical, decision making, and problem-solving skills
Knowledge of computer and printer hardware and operating systems helpful but not required
Willing to do perform required cleaning to keep work areas clean and presentable
Able to work with the public and provide polite customer service
Willing to learn new technical processes and procedures
Time management

Use of laptops/tablets are not permitted during working shifts

Perks :

Increase technical skills and knowledge along with expanded customer service abilities
Further promotion opportunities available

Hours:
Must provide schedule availability to work the shifts listed below. We do not schedule staff to work an opening shift following a closing one.
We use When to Work scheduling software and do our best to schedule staff in preferred work times based on preferences supplied prior to each semester.

One opening shift (6:30am-8:30am)
One closing shift (8:30pm-11:00pm)
One weekend shift

Weekend shifts include:
Friday 4:00pm - 8:00pm
Saturday between 8:30am-5:30pm
Sunday between 11:30am-10:00pm

The only exception to providing closing availability is to work at least three opening shifts.

Education
0
Experience
0
FLSA Status
Non-Exempt
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Posting Start Date: 3/23/21

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Refine Your Search

Purdue University Information Technology AT Purdue jobs

Purdue IT Student Technical Representative - Student Clerical

Senior Technical Support Analyst

Desktop Support Specialist

Center Program Manager for Intelligent Software & Systems Center (ISC)

Director of Data Analytics and Information

Systems Administrator

Spatial Computing Hub Attendant - Student Clerical

Senior Cloud Networking Engineer

Senior Network Engineer

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