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Customer Relations Coordinator - Remote Role
Mollydooker Wines Pty Ltd —Remote
- Part-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Ability to lift 50 pounds
- 401(k)
- Work from home
Quick Apply
4d
Agricultural and construction assistant
Jack Rabbit Winery —Fort Davis, TX
- $10 - $15 an hour
- Part-time
- Heavy lifting
- Basic math
- Forklift
- Flexible schedule
Quick Apply
7d
Lead Associate Aloha Island Mart VINEYARD, OAHU
Aloha Petroleum —Honolulu, HI
- $16.50 - $17.00 an hour
- Extended hours
- Merchandising
- Mid-level
- High school diploma or GED
- Tuition reimbursement
- On-the-job training
Retail Team Member
Door Peninsula Winery / Door County Distillery —Sturgeon Bay, WI
- $14 - $16 an hour
- 8 hour shift
- Bar
- Customer service
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Tasting Room & Kitchen Associate (Part-Time)
Good Harbor Vineyards —Lake Leelanau, MI
- $13.73 - $30.00 an hour
- Part-time
- Ability to stand for extended periods
- Entry level
- Kitchen
- Paid training
- Employee discount
Quick Apply
Experienced Maintenance Technician (HVAC Certified) - The Vineyard of Olive Branch
Heritage Properties, Inc. —Olive Branch, MS
- $20 - $21 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Maintenance
- Health insurance
- Dental insurance
Quick Apply
Controller
LangeTwins Family Winery & Vineyards —Acampo, CA
- $140,000 - $175,000 a year
- Full-time
- CPA
- Office
- Finance
- Health insurance
- Dental insurance
Quick Apply
Director, Regional Wine Sales & Business Development
Greenhouse Agency —Long Island, NY
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Travel
- Mentoring
Quick Apply
Events Manager
Bledsoe Wine Estates —Walla Walla, WA
- $25 - $28 an hour
- Weekends as needed
- Mid-level
- Travel
- Contracts
- Health insurance
- Dental insurance
Quick Apply
3d
Host
Hearst Ranch Winery —San Simeon, CA
- $18 - $20 an hour
- Part-time
- Bilingual
- Hospitality
- Ability to walk for extended periods
Quick Apply
Tasting Room Sales Associate (Brooks)
Yocha Dehe Wintun Nation —Brooks, CA
- $17.46 an hour
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Employee discount
Quick Apply
Sales and Event Coordinator
Stone Tower Winery —Leesburg, VA
- $16 - $22 an hour
- Weekends as needed
- Microsoft Excel
- Customer service
- Ability to lift 50 pounds
- Flexible schedule
Quick Apply
Expeditor (Seasonal) - Rustic @ Francis Ford Coppola Winery
Delicato Family Wines —Geyserville, CA
- $18.00 - $25.70 an hour
- Seasonal
- ServSafe
- English
- High school diploma or GED
- Store discount
- Profit sharing
Quick Apply
CDL Class A Driver For Harvest Season
LangeTwins —Acampo, CA
- $25 - $27 an hour
- Temporary
- Clean driving record
- Pass drug screening
- English
- Paid sick time
Quick Apply
11d
Assistant Tasting Room Manager
Chankaska Creek Ranch and Winery —Kasota, MN
- $42,000 - $46,500 a year
- Weekends as needed
- Bar
- Ability to walk for extended periods
- Restaurant management
- Health insurance
- Dental insurance
Quick Apply
Banquet Chef
Casa Rondena Winery —Albuquerque, NM
- $18 - $30 an hour
- Part-time
- ServSafe
- Cooking
- Mid-level
- Relocation assistance
- Employee discount
Quick Apply
4d
Line Cook
Rose Vineyards and Winery —North Branford, CT
- $20 - $22 an hour
- Full-time
- Pass drug screening
- English
- In-person
Quick Apply
Manager on Duty (MOD) Paso Robles Tasting Room
Hearst Ranch Winery —Paso Robles, CA
- $22 - $24 an hour
- Part-time
- Bar
- Customer service
- Mid-level
Quick Apply
5d
Maintenance Technician Journey - Black Stallion Estate Winery
Delicato Family Wines —Napa, CA
- $29.18 - $45.69 an hour
- Rotating shift
- 5 years
- Mid-level
- High school diploma or GED
- Store discount
- Profit sharing
Quick Apply
Wine Tasting Room Sales Associate
Corral Wine Co. —Carmel Valley Village, CA
- From $20 an hour
- Part-time
- Sales
- Writing skills
- Organizational skills
- Employee discount
Quick Apply

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Customer Relations Coordinator - Remote Role

Mollydooker Wines Pty Ltd -
Remote

Quick Apply

Job Details

Part-time | Contract
4 days ago

Benefits

401(k)
Work from home

Qualifications

Customer records maintenance
Sales support
Wine industry
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Phone communication
Customer order taking
Word embeddings
Refund processing
Managing clients in a customer support role
Hospitality industry experience
Customer engagement
Physical inventory counts for inventory management
Customer relationship management
Data interpretation
Order issue resolution
Logistics compliance
Cross-functional collaboration
Data-driven decision making
Communication skills
Marketing
Entry level
Customer data entry

Full Job Description

Customer Relations Coordinator (US) – Work from Home

Work 16 hours per week for an award-winning South Australian winery!

Recognised globally for making wines that make people go WOW, Mollydooker Wines is seeking an enthusiastic and customer-focused Customer Relations Coordinator to join our growing US team in a fully remote role offering challenge, autonomy and variety.

Mollydooker (Aussie slang for a left-handed person) is a family-owned winery based in McLaren Vale, South Australia. Through relentless attention to detail, we have built a reputation for producing premium wines that beautifully represent the region's warm coastal climate. Our wines have received worldwide acclaim, including five 99-point scores from renowned wine critic Robert Parker.

At Mollydooker, our passion extends beyond wine. We are committed to making a difference in the lives of those less fortunate through supporting local and international charities.

About the Role

As our Customer Relations Coordinator, you will be the first point of contact for our valued direct-to-consumer customers across the United States. Working closely with our US Direct-to-Consumer team, you will deliver exceptional customer experiences while supporting customer engagement, order management, wine club activities and sales initiatives. A key part of the role involves ensuring compliance with applicable US alcohol shipping regulations and maintaining Mollydooker's customer service standards across all customer interactions.

This is an exciting opportunity for someone who enjoys building relationships, solving problems and working independently in a remote environment while being part of a supportive global team.

What You'll Be Doing

Processing US direct-to-consumer orders from entry through to delivery confirmation, including refunds and issue resolution.
Responding to customer enquiries via phone and email while maintaining exceptional service standards.
Managing the general customer service inbox and providing administrative support as required.
Supporting sales and marketing initiatives in partnership with the US Direct-to-Consumer Manager.
Assisting with wine club activities and customer engagement programs.
Maintaining customer data and preparing monthly customer service reports.
Assisting with internal stocktakes where required.
Supporting events, tastings and promotional activities on an ad hoc basis.

About You

You are someone who thrives in a customer-focused environment and enjoys creating memorable experiences for customers. You are proactive, organised and capable of managing your workload independently while working remotely.

Ideally, you will bring:

Experience in a premium customer service environment.
Experience with membership or loyalty programs (highly desirable).
Strong written and verbal communication skills.
Excellent administrative and organisational abilities with strong attention to detail.
Confidence using Microsoft Office, particularly Word, Excel and Outlook.
Experience with hospitality, retail or wine industry platforms such as Commerce7, ShipCompliant, Wineshipping or RedChirp (advantageous).
A basic understanding of wine and wine tasting, with the ability to discuss wine styles and flavour profiles confidently.
The ability to interpret data and use insights to support decision-making.
As our US operations continue to grow, preference will be given to applicants residing in California, Arizona, Florida, Texas, Maryland, Massachusetts and Illinois, where we currently have an operational footprint.

What Success Looks Like

Our team members consistently demonstrate:

The ability to work autonomously and manage priorities effectively in a remote environment.
A collaborative approach and willingness to support colleagues across our global business.
A proactive mindset with the initiative to anticipate customer needs and take action.
Professional, friendly and helpful communication with customers, colleagues and partners.
A commitment to delivering exceptional customer experiences.

Why Join Mollydooker?

Work from home with flexibility and autonomy.
Join a globally recognised premium wine brand.
Become part of a passionate and supportive international team.
Enjoy a varied role where no two days are the same.
Contribute to a business that genuinely values giving back to the community.

Special Requirements

A dedicated home office space that supports confidentiality and professional business operations.
Reliable high-speed internet connectivity.
Willingness to travel occasionally for events, tastings, trade shows and team meetings.
Ability to lift and carry wine cases, promotional materials and merchandise up to 50 lbs (approximately 23kg).
Flexibility to work additional hours during peak sales periods, promotions or major business events when required.

An attractive hourly rate will be offered, commensurate with experience. If you are passionate about customer service and excited by the opportunity to represent one of Australia's most celebrated wineries, we would love to hear from you.

Company Overview

Mollydooker (Aussie slang for a left-handed person) is a family owned and operated winery based in the McLaren Vale, South Australia. Through relentless attention to detail Mollydooker are famous for producing premium wines that beautifully represent the warm, coastal climate of the region and have been praised globally, including receiving five 99-point Wine Advocate scores by renowned wine critic, Robert Parker. Mollydooker’s passion is about making a difference to the lives of those less fortunate through supporting local and international charities.

Quick Apply

Refine Your Search

vineyard jobs

Customer Relations Coordinator - Remote Role

Agricultural and construction assistant

Lead Associate Aloha Island Mart VINEYARD, OAHU

Retail Team Member

Tasting Room & Kitchen Associate (Part-Time)

Experienced Maintenance Technician (HVAC Certified) - The Vineyard of Olive Branch

Controller

Director, Regional Wine Sales & Business Development

Events Manager

Host

Tasting Room Sales Associate (Brooks)

Sales and Event Coordinator

Expeditor (Seasonal) - Rustic @ Francis Ford Coppola Winery

CDL Class A Driver For Harvest Season

Assistant Tasting Room Manager

Banquet Chef

Line Cook

Manager on Duty (MOD) Paso Robles Tasting Room

Maintenance Technician Journey - Black Stallion Estate Winery

Wine Tasting Room Sales Associate

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