Required Application Materials
A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.
Important Instructions:
When prompted to upload your “resume”, upload your combined documents as one file.
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Please do not upload documents to “Cover Letter” or “References”.
If the required application materials were not uploaded at the “resume” prompt, please withdraw your application, and re-apply to upload your combined documents as one file.
Job Summary
Serves as an IT service ambassador to promote IT as a strategic partner within a given department(s). Delivers impact to the department through an in-depth knowledge of departmental operations, and the unique understanding of the business needs of the department's faculty, staff, and students. Articulates which IT services might advance unit performance to its customers. Services include but are not limited to the following: customer computing systems, network-based PC/Workstation software and hardware, systems security, data recovery, back-up procedures, and policy changes. This will be achieved by acting as the principal technology advisor to the department(s) to ensure key performance indicators are identified, continuously monitored, and leveraged to effectively shape the IT tools and systems provided that align with departmental demand and enterprise strategy. The position will participate in regular meetings with the department and bring project requests or feedback regarding the delivery of services back to IT to ensure that strategic business needs are being met. Provides updates, training, and notifications on behalf of IT to their departments/schools.
Major Responsibilities/Duties/Critical Tasks
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Serves as an IT service ambassador to promote IT as a strategic partner which delivers impact to the department through an in-depth knowledge of departmental operations, and unique business needs of the department’s faculty, staff, and students.
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Articulates which IT services might advance unit performance to its customers.
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Services include but are not limited to the following: customer computing systems, network-based PC/Workstation software and hardware, systems security, recovery and back-up procedures, and policy changes.
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Acts as the principal technology advisor to the department(s) to ensure key performance indicators are identified, continuously monitored, and leveraged to effectively shape the IT tools and systems provided that align with departmental demand and enterprise strategy.
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Serves as primary point of contact for faculty, staff, and students within a specific department or unit who require IT assistance and maintains positive relationships with departmental leadership.
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Must identify clients’ business needs to IT to help stand up IT projects and strategy as they relate to the department for which they represent.
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Communicates faculty, staff, and student expectations about business outcomes and academic support needs and communicates those needs back to IT; develops expertise in a department or unit’s unique technology needs based on mission and purpose of the area.
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Attends departmental meetings with leadership where appropriate.
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Monitors service delivery for alignment with Service Partnership Agreement, bringing concerns to IT leadership for calibration and consideration.
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Routes customers to subject matter experts within IT for training and guidance on uses of both hardware and software applications and when needed, will help facilitate training with a 3rd party.
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Participates in monthly IT meetings for ongoing training and development.
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Maintains awareness of changes to institution-wide information technology strategy and priorities and responsible for informing department stakeholders of changes.
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Performs all other duties as assigned.
Required Education/Experience
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Bachelor's degree in Information Systems, Computer Science, Business, or a related field.
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6 years of related work experience.
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A combination of education and work experience will be considered
Preferred Education/Experience
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ITIL Foundation certification is preferred.
Accompanying Knowledge, Skills, Abilities and Competencies
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Demonstrates functionality and expertise to educate internal/campus customers.
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Documenting and sharing tools, tips, and knowledge within and across teams.
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Providing content/develop communication to external customers.
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Posting and reviewing with internal/campus customers helpful documentation for SME.
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Ability to make recommendations for process/procedure improvements
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Ability to assist in project management responsibilities.
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Strong analytical and problem-solving skills.
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Strong organizational and critical thinking skills.
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Strong verbal and written communication skills.
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Teamwork and interpersonal skills.
About The University of Texas at Tyler and UT Tyler Health Science Center
The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.
Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.
Providing exceptional patient care, comprehensive education and innovative research, The University of Texas at Tyler Health Science Center and UT Health East Texas combine to serve as the university medical center for Northeast Texas and beyond.
For more information, please visit https://www.uttyler.edu/about.
Why work for UT Tyler? Find out more: Why Work for UT Tyler?
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.
Clinical Position Requirements
Clinical positions may be required to complete a pre-employment health screening, following a contingent job offer, to determine whether they possess the physical capabilities needed to safely fulfill the specific demands of the position. Additionally, clinical positions require compliance with the University’s Vaccine Preventable Disease Policy.
EEO Statement
The University of Texas at Tyler is an Equal Employment Opportunity Employer.
