Top 1173 Residence Inn Jobs

Hotel Guest Services Manager OEM
Residence Inn by Marriott —Charlottesville, VA
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Communication skills
- Paid holidays
- Disability insurance
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13d
Front Desk Supervisor ($500 Hiring Bonus) - Residence Inn Portsmouth
Colwen Management Inc —Portsmouth, NH
- Weekends as needed
- Computer literacy
- Mid-level
- Residential
- Health insurance
- Dental insurance
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General Manager
Residence Inn Salem —Salem, OR
- Full-time
- Residential
- Hotel
- Senior level
Part Time Night Auditor ($500 Hiring Bonus) - Residence Inn Portsmouth
Colwen Management Inc —Portsmouth, NH
- Part-time
- Residential
- Hotel
- Organizational skills
- Health insurance
- Dental insurance
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Night Auditor/Laundry Attendant ($500 Hiring Bonus!) - Residence Inn Portsmouth
Colwen Management Inc —Portsmouth, NH
- Weekends as needed
- Inventory management
- Residential
- Hotel
- Health insurance
- Dental insurance
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Hotel Front Desk Receptionist
Residence inn by Marriott Los Angeles LAX —Los Angeles, CA
- $26.75 - $27.25 an hour
- Residential
- Hotel
- High school diploma or GED
- Food provided
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Housekeeper
Marriott International, Inc —Elizabeth, NJ
- $23.94 - $26.60 an hour
- Full-time
- Residential
10d
GM- Residence Inn Carmel
Residence Inn By Marriott Indianapolis Carmel —Carmel, IN
- $60,000 - $85,000 a year
- Full-time
- 5 years
- Residential
- Hotel
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Room Attendant
Residence Inn Ontario —Ontario, CA
- $19.00 - $19.50 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
Full Time Room Attendant
Residence Inn - Lafayette, Louisiana —Lafayette, LA
- Full-time
- No experience needed
- Hotel
- Entry level
- Flexible schedule
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Housekeeper-Residence inn Marriott
The Ghoman Group —Carmel, IN
- $14 - $18 an hour
- Full-time
- Residential
- Hotel
- Entry level
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Housekeeping
Residence Inn - Lafayette, Louisiana —Lafayette, LA
- $11.00 - $11.50 an hour
- No experience needed
- Hotel
- Entry level
- Flexible schedule
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Front Desk Agent
Residence Inn Ontario —Ontario, CA
- $18 - $19 an hour
- Computer literacy
- Residential
- Hotel
Housekeeping
Marriott International, Inc —Sunny Isles Beach, FL
- Full-time
- Residential
- Hotel
- Entry level
Front Desk Agent
Residence Inn Decatur Emory —Decatur, GA
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
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Room Attendant
Residence Inn, Sacramento CalExpo NE —Sacramento, CA
- Weekends as needed
- Hotel
- Entry level
Open Positions at The Residence Inn Worcester
The Residence Inn by Marriott - Worcester —Worcester, MA
- Multiple hires
- Residential
- Hotel
- Front desk
Front Desk Agent
Residence Inn - Beaumont, TX —Beaumont, TX
- $13 - $18 an hour
- Overnight shift
- Hotel
- Entry level
- Health insurance
- Tuition reimbursement
Quick Apply
Cleaning - Housekeeping Attendant
Residence Inn Kapolei —Kapolei, HI
- Part-time
- Residential
- Hotel
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
7d
Front Desk Agent
Residence Inn/SpringHill Suites Indianapolis —Indianapolis, IN
- $15 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply

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Hotel Guest Services Manager OEM

Residence Inn by Marriott -
Charlottesville, VA

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Job Details

Full-time
$50,000 - $55,000 a year
13 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program
Pet insurance

Qualifications

Customer communication
Hotel regulations compliance
Hotel policy compliance
Client inquiry handling
Employee relationship building

Full Job Description

Salary: $50,000 - $55,000, plus bonus potential

What Makes a McKibbon Guest Services Manager OEM?

As a key member of the property leadership team, the Guest Services Manager is responsible for overseeing the daily operations of the guest services at the hotel to ensure a seamless guest experience. Reporting to the General Manager, the Guest Services Manager will be responsible for addressing guest concerns and requests and maintaining the highest level of ethical leadership to lead the front desk team to deliver excellent customer service while embodying McKibbon’s Guiding Principles.

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

A Day in the Life:

Guest Service Manager will be responsible for assisting with the overall performance of the property’s front desk department, including guest satisfaction, brand quality assurance, budget and labor.
You will act as a main point of contact for guests, ensuring their needs are met efficiently and courteously.
Anticipate guest needs and provide personalized service to enhance their experience.
You will supervise the daily operations of the front desk operations and front desk staff, including the supervision of shift closings, bank audits, and daily reports.
Guest Service Manager will be responsible for scheduling the Front Desk Department and adhering to company labor guidelines to ensure proper coverage.
You will train all front desk staff as it relates to brand and company standards to maximize service culture.
You will assist with sales and champion the Daily Sell Strategy.
Guest Service Manager will assist with the implementation of front office programs to enhance the experience and enjoyment of the guests stay.
You will be responsible for maintaining compliance and remaining up to date on new initiatives for the brand and company.
Inspect and ensure that safety and security standards are being maintained.
Handle guest complaints and concerns promptly, ensuring appropriate resolutions.
Conduct daily reviews of guaranteed no-show billing, guest ledger, and accounts receivables.
You will perform payment processing and ensure that a form of payment is secured on all folios and process payment upon reaching a specific balance.
You will be responsible for overseeing the Market (fully stocked, weekly inventory, place orders).
You will assist the Executive Housekeeper twice weekly, inspecting guest rooms and public areas and work with both housekeeping, maintenance and other departments to fulfill guest requests.
You will cover Front Desk shifts as needed according to the budgeted Labor Plan.
Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements:

Experience working in a hotel as a front desk representative (or equivalent)
Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
The ability to work weekends, holidays, and evenings
The ability to ensure that hotel policies and brand standards are followed
Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
Ability to ensure that hotel policies, procedures and brand standards are followed.
Maintain a high level of professionalism, trust and responsibility.
Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
Must excel in high-pressure, fast-paced environments.
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Ideal Skills & Qualities:

Excellent communication and problem-solving skills
The skills and experience to lead a team to consistently deliver exceptional guest service
Developing the leadership qualities of all staff
Maintaining positive relationships with associates to drive associate satisfaction
Knowledge of hotel management PMS systems.
Ability to work under pressure and handle difficult situations professionally.
Customer focused with a passion for providing exceptional service.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Benefits: Full Time Associates:

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance

Financial & Occupational Wellness: All Associates

Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Quick Apply

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