Top 1 Resortcom International Jobs

Hotel Reservations Assistant Manager
RESORTCOM INTERNATIONAL MEXICO —United States
- Spanish
- Microsoft Outlook
- High school
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16h

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Hotel Reservations Assistant Manager

RESORTCOM INTERNATIONAL MEXICO -
United States

Quick Apply

Job Details

16 hours ago

Qualifications

Microsoft Outlook
Team supervision
Word embeddings
High school diploma or GED
Desktop applications
Typing
Sales leadership

Full Job Description

Position Summary

This position reports to the Hotel Reservations Manager and is responsible for training and supervising team members to ensure daily, weekly & monthly goals are achieved. The role will primarily focus on the development and success of our Reservation Agents. The right fit will have the ability to easily understand the needs of employees and teach them how to pitch experience enhancements which improve customer satisfaction and sales potential. As the preferred candidate for this role, one must enjoy working in a fast- pace, high energy contact center and have prior leadership experience.

This position is not a remote position

Essential Functions

Supervises the day-to-day operations of the Hotel/Sales Reservation team.
Hosts weekly meetings with team members to address performance and celebrate success.
Provides new ideas and techniques to encourage sales opportunities for goal attainment.
Understands the essential functions of the department and is able to train other team members on the operating systems including booking engines, credit card processing, Live Person (chat) and other systems.
Recognizes and recommends operational and procedural improvements.
Monitors performance of staff according to the established QA guidelines.
Assist in making hiring decisions and conducts performance evaluations.
Serves as the first line leader and must be accessible to assist Agents to effectively handle calls.
Strives towards monthly revenue goals as set by Management.
Creates processes and manages procedures for consistent expectations.
Responsible for the Progressive Discipline process management.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Updates job knowledge by participating and seeking educational and training opportunities.
Participates in company meetings.
Works entire assigned shift, demonstrates work schedule flexibility and is punctual.
Assists with special projects when needed.

Other Duties

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Required Education and Experience

High school diploma (or GED or High School Equivalence Certificate)
Excellent organizational, multi-tasking and prioritizing skills
Ability to work under pressure
Knowledge of MS Office applications (Word, Excel and Outlook)
Prior leadership experience required (minimum of 2 years)
Outstanding customer service
Strong communication skills (written and verbal)
Strong organizational skills
Must be able to type a minimum of 30 wpm
Sales experience
Must be willing and able to travel outside of the US

Preferred Education and Experience

Hotel reservations experience
Call Center experience
Bilingual (English – Spanish)

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