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Dispatcher

MODERN DISPOSAL SERVICES. -
Lewiston, NY

Quick Apply

Job Details

Full-time
$25 - $31 an hour

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Retirement plan

Qualifications

Route planning software
Route optimization
Spreadsheets
High school diploma or GED
Logistics company experience
Dispatch software communication

Full Job Description

Title: Dispatcher

Location: Model City, NY (on-site)

Schedule: Monday–Friday, 7:00 AM – 4:00 PM, with Saturday rotation

Reports to: Director of Fleet Logistics and Technology

Direct Reports: None

About Modern

Modern is a waste and sanitation hauler serving Western New York. We’re investing in our operations team and rebuilding how we support our drivers and customers—and this is a chance to join during a period of real change.

About the Role

This dispatcher owns the day-to-day execution of our commercial, lugger, tractor, and roll-off routes out of Model City. You’ll be the single point of coordination between drivers, the maintenance shop, and our customer-facing coordinators—making real-time calls on route sequencing, exceptions, and equipment moves so our trucks keep running and our customers get serviced on time. Customer-facing follow-up is handled by a separate coordinator team, so you can stay focused on the road.

What You’ll Do

Build and release the daily route schedule for commercial, lugger, tractor, and roll-off drivers
Assign loads and adjust sequencing in AMCS Tower as conditions change throughout the day
Monitor driver locations and progress; reroute around delays, breakdowns, and customer access issues
Serve as the radio/phone point of contact for drivers in the cab—answer questions, clear roadblocks, and keep them productive
Coordinate with the maintenance shop on mechanical downtime, equipment swaps, and availability
Document missed pickups, extras, and exceptions in AMCS so the coordinator team can follow up cleanly
Manage end-of-day driver check-in and confirm route completion
Escalate driver performance issues, safety incidents, and recurring service problems to the Operations Support Manager
Cover other lines of business during PTO and absences

What Success Looks Like in 90 Days

You can build and release a clean daily route board across all four lines without supervision
Drivers know to call you first, and you resolve most cab-side issues in under five minutes
Route completion stays above target, with documented reasons for any exceptions
The coordinator team gets clean handoffs—no chasing you for missing information

What You Bring

Required:

2+ years of dispatch or routing experience in waste, freight, LTL, or a similar logistics environment
High school diploma or GED
Comfortable making fast decisions with incomplete information and switching context all day
Strong written and verbal communication—drivers, shop, coordinators, and management all need to hear from you clearly
Detail-oriented; comfortable working in routing software and spreadsheets every day

Strongly preferred:

Hands-on experience with AMCS Tower (or a comparable waste/recycling operations platform)
Experience dispatching commercial front-load, roll-off, or lugger routes specifically
Familiarity with DOT hours-of-service and basic driver compliance rules

Why Modern

Stable, family-owned company with a clear growth plan
Real input on how the ops team runs—we’re rebuilding and want ideas from the people doing the work
Standard daytime hours, no overnight shifts

Benefits at Modern:

Medical, Dental and Vision Coverage
Retirement Savings with Employer Match
Health Savings Accounts
Voluntary Insurance Products
Employee Assistance Program
Paid Time Off
Paid Holidays
Direct Deposit/Electronic Paystubs
Discount Memberships
Company-Sponsored Events

Modern Corporation is an Equal Opportunity Employer and is committed to providing all applicants and employees the right to equal employment opportunities with regards to all aspects of the employment relationship. The Company will not engage in discriminatory practices against any applicant for employment or employee of the Company because of race, color, religion, marital status, familial status, military or veteran status, disability (including pregnancy-related conditions), creed, sex, sexual orientation, gender, gender identity or expression, transgender status, age, national origin, ancestry, domestic violence victim status, genetic predisposition or carrier status, genetic information, known relationship or association with any member of a protected class, or any other legally protected class or status.

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Title: Dispatcher

Location: Model City, NY (on-site)

Schedule: Monday–Friday, 7:00 AM – 4:00 PM, with Saturday rotation

Reports to: Director of Fleet Logistics and Technology

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