Top 348 STERIS Jobs | SimplyHired

2nd Shift Customer Care Representative | Fully Remote
Steris —Mentor, OH
- $40,000 - $46,000 a year
- Full-time
- Remote
- Oracle
- Research
- High school diploma or GED
- Paid holidays
- Disability insurance
5d
Sales Enablement Specialist II
Steris —Pittsburgh, PA
- $68,600 - $88,800 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- Dental insurance
Senior Manager, Scientific - Biocompatibility
Steris —Brooklyn Park, MN
- $135,000 - $160,000 a year
- Full-time
- Remote
- Math
- Bachelor's degree
- Travel
- Disability insurance
- Dental insurance
Product Label Design Supervisor
Steris —Conroe, TX
- $90,000 - $115,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Associate Scientist I
Steris —St. Louis, MO
- $51,250 - $59,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Paid holidays
- Disability insurance
Senior Quality Systems Specialist
Steris —Mentor, OH
- $78,200 - $96,600 a year
- Full-time
- 5 years
- Analysis skills
- Senior level
- Paid holidays
- Disability insurance
Enterprise Data Modeler / Data Architect
Steris —Mentor, OH
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- SQL
- Paid holidays
- Disability insurance
Associate Quality Specialist
Steris —St. Louis, MO
- $20.84 - $26.97 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Paid holidays
- Disability insurance
Cybersecurity Application Engineer II
Steris —Mentor, OH
- $78,200 - $101,200 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Java
- Paid holidays
- Disability insurance
Machine Operator
Steris —Franklin Park, IL
- $21.34 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Clinical Educator I - Travel
Steris —Dallas, TX
- $68,637.50 - $88,825.00 a year
- Weekends as needed
- Surgery
- OSHA
- Hospital
Sterile Processing Technician I
Steris —Chattanooga, TN
- $18.00 - $24.46 an hour
- Part-time
- Surgery
- No experience needed
- High school diploma or GED
- Health insurance
- Dental insurance
Administrative Assistant
Steris —Coon Rapids, MN
- $20 - $24 an hour
- Full-time
- Word processing
- Computer literacy
- Basic math
- Paid holidays
- Disability insurance
Senior Salesforce Developer
Steris —Cleveland, OH
- $90,737.50 - $117,425.00 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Bachelor's degree
- Paid holidays
- Disability insurance
Supply Chain Summer Assistant
Steris —St. Louis, MO
- $18 - $20 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
Assembler
Steris —Franklin Park, IL
- $19.58 an hour
- Full-time
- Basic math
- English
- High school diploma or GED
- Paid holidays
- Disability insurance
Audio Visual Technician
Steris —Los Angeles, CA
- $61,412.50 - $79,475.00 a year
- Overtime
- Clean driving record
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Operating Room Liaison I
Steris —Concord, NC
- $22.68 - $29.35 an hour
- Full-time
- Surgery
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Import & Export Compliance Analyst
Steris —Mentor, OH
- $57,800 - $74,800 a year
- Full-time
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Material Handler
Steris —Montgomery, AL
- $16.45 - $21.29 an hour
- Overtime
- Microsoft Excel
- Oracle
- Forklift
- Paid holidays
- Disability insurance

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2nd Shift Customer Care Representative | Fully Remote

Steris -
Mentor, OH

Apply Now

Job Details

Full-time
$40,000 - $46,000 a year
5 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Opportunities for advancement
Pet insurance

Qualifications

Research
High school diploma or GED

Full Job Description

Position Summary

The Customer Care Representative’s primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance and order issue resolution support to Customers as well as cross functional groups within STERIS. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the Healthcare product line for US and Canada including all consumables for infection prevention technology equipment and surgical accessories.

Learn more about STERIS Healthcare Products

The schedule for this position is 3pm-11pm EST Tuesday - Saturday after training.
Training schedule: Monday - Friday from 8am - 5pm EST for 5-7 weeks.
This is a fully remote position.

What You'll do as a 2nd Shift Customer Care Representative

Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly
Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI and Internet
Process service dispatch calls through Siebel according to Customer requests
Page information to Technicians; escalate as needed
Monitor Dispatch board until each page is accepted by the Technician
Manage Customer contract response level as indicated to meet Customer expectations
Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials
Research availability on service parts
Quote service parts per Customer request
Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries
Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements
Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint
Run daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as needed
Provide post-order management support including issue resolution
Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives
Other duties as assigned

The Experience, Skills and Abilities Needed

Required:

High school diploma and 1+ years of business experience

Preferred:

Bachelor’s degree preferred.

Previous experience working 2nd shift preferred

1+ years business experience with direct contact with Customers and Sales preferred.

Other:

Strong decision-making skills; understands how decisions impact the Customer and the Company
Strong analytical and problem-solving capabilities
Must demonstrate a high level of professionalism and integrity
Excellent communication skills – written, verbal and presentation
Ability to handle multiple demands from many people and prioritize effectively
Ability to maintain composure under pressure and demonstrate a “can do” attitude
Able to work well within a Team
Self-starter

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:
- - Market Competitive Pay
  - Extensive Paid Time Off and (9) added Holidays
  - Excellent Healthcare, Dental, and Vision benefits
  - Long/Short Term Disability Coverage
  - 401(k) with a company match
  - Maternity & Parental Leave
  - Additional add-on benefits/discounts for programs such as Pet Insurance
  - Tuition Reimbursement and continued education programs
  - Excellent opportunities for advancement in a stable long-term career
    
    #LI-LD1
    #LI-REMOTE

Pay range for this opportunity is $40,000 to $46,000. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

Apply Now

Refine Your Search

STERIS jobs

2nd Shift Customer Care Representative | Fully Remote

Sales Enablement Specialist II

Senior Manager, Scientific - Biocompatibility

Product Label Design Supervisor

Associate Scientist I

Senior Quality Systems Specialist

Enterprise Data Modeler / Data Architect

Associate Quality Specialist

Cybersecurity Application Engineer II

Machine Operator

Clinical Educator I - Travel

Sterile Processing Technician I

Administrative Assistant

Senior Salesforce Developer

Supply Chain Summer Assistant

Assembler

Audio Visual Technician

Operating Room Liaison I

Import & Export Compliance Analyst

Material Handler

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Position Summary

What You'll do as a 2nd Shift Customer Care Representative

The Experience, Skills and Abilities Needed

What STERIS Offers

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