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Remote Monitoring Specialist

Lowe's -
North Carolina

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Job Details

Full-time
$20.67 - $34.52 an hour

Qualifications

Fire safety
Reporting (security system operation)
Incident management software
Security alarm response
Mid-level
Incident Escalation
Technical report writing
3 years
Incident response monitoring
Quality assurance audits
Bachelor's degree
Team management
Incident management operations support
Security threat response protocols
Collaborating with law enforcement agencies
Weather monitoring
Security systems knowledge
Investigative reports
Retail security monitoring
Quality audits
Incident report writing
Escalation handling
Documentation reviews
Security investigations

Full Job Description

This position is for First Shift: 8am - 4pm EST

Your Impact

The primary purpose of this position is to help maintain the physical security and safety of stores through remote monitoring, alert response, and partnering with the Remote Monitoring Supervisor to conduct reverse investigations and address opportunities when identified. The principal purpose of this position is to serve as the first point of contact for all incoming alerts and will be responsible for responding appropriately, as well as escalating when necessary. This individual will be required to complete thorough and timely incident reports to the appropriate store, field, and SSC teams, as well as communicate high-level incidents to appropriate persons when required. This role works closely with the Remote Monitoring Supervisor and Physical Security Manager to identify and proactively address needs and opportunities, as well as provide immediate support in response to incidents.

What You Will Do

Review and respond to all incoming alerts in alignment with RMT policy/procedure through multiple platforms
Complete visual verification for store alarms using CCTV
Conduct timely reverse investigations and escalate to the Remote Monitoring Supervisor if necessary
Follow all rules and guidelines during remote interactions
Escalate incidents/situations to Remote Monitoring Supervisor when required
Identify and provide thorough documentation of incidents using case management platform and notify all required teams of high-level incidents per escalation path
Conduct dedicated “hot spot monitoring and complete summarized reports of findings
Identify opportunities with technology, systems, policies, and procedures, etc., and escalate to Remote Monitoring Supervisor or Physical Security Manager
Maintain up-to-date knowledge of all safety and security policies and procedures, as well as 3rd party security post orders and Fire Watch requirements
Conduct visual verification of store preparation prior to major incidents (civil unrest, severe weather, etc.)
Monitor store conditions prior to, during, and post major incidents (civil unrest, severe weather, etc.)
Assist with field efforts being executed when support is requested (i.e. Law Enforcement operations, ORC activity, etc.)
Maintain up-to-date training (case management platform, CCTV, policies and procedures, required training courses, etc.)
Assist with facilitating 3rd party security / Fire Watch coverage when necessary

Preferred Skills/Education

Bachelor’s degree
LPC/LPQ qualification
3 years Retail or professional environment in LP
3 years Multi-store big-box retail experience
Experience with managing teams in a fast-paced, ever-changing environment
Demonstrated experience detailed report-writing
Experience conducting quality reviews/audits
Experience in using physical security systems (CCTV, EAS, etc.)
Completion of a certified training program (Wicklander-Zulawski or Reed training)

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range: $20.67 - $34.52 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

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