Top 230 Service Experts Jobs

Customer Service Representative I
Service Experts Heating & AC LLC —Duluth, GA
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
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Customer Service Representative I
Service Experts Heating & AC LLC —Richardson, TX
- Full-time
- Administrative experience
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
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Electrician Apprentice
Service Experts Heating & AC LLC —Scarborough, ME
- Full-time
- High school diploma or GED
- Cleaning
- Entry level
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Electrician I
HomeServe Skilled Trades, LLC —Beltsville, MD
- $58,000 - $74,000 a year
- Full-time
- Clean driving record
- Basic math
- Mid-level
- Paid holidays
- Disability insurance
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Service Technician I
Service Experts Heating & AC LLC —Austin, TX
- Full-time
- High school diploma or GED
- Entry level
- Under 1 year
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8d
Installer III
HomeServe Skilled Trades, LLC —Beltsville, MD
- $66,700 - $85,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Paid holidays
- Disability insurance
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Service Tech I
Service Experts of the Bay Area Inc —Livermore, CA
- $26.97 - $34.40 an hour
- Full-time
- Clean driving record
- Sales
- Residential
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Installer IV
HomeServe Skilled Trades, LLC —Beltsville, MD
- $76,500 - $97,500 a year
- Full-time
- Clean driving record
- 6 years
- Sales
- Paid holidays
- Disability insurance
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Service Technician II
Service Experts Heating & AC LLC —Raleigh, NC
- Full-time
- Mid-level
- High school diploma or GED
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Install Helper-1
Service Experts of the Bay Area Inc —Livermore, CA
- Full-time
- Clean driving record
- Customer service
- Residential
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Service Tech IV
Service Experts NJ Plumbing LLC —Hillsborough, NJ
- $83,100 - $128,800 a year
- Full-time
- Clean driving record
- Sales
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Install I
Service Experts NJ Plumbing LLC —West Berlin, NJ
- $51,800 - $66,000 a year
- Full-time
- Clean driving record
- Customer service
- Residential
- Paid holidays
- Disability insurance
Quick Apply
Commercial Installer I
Service Experts LLC —Salem, VA
- Full-time
- High school diploma or GED
- Entry level
- Commercial
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Service Technician I
Service Experts Heating & AC LLC —Pierre, SD
- Full-time
- Clean driving record
- Sales
- Residential
Quick Apply
Service Technician II
HomeServe Skilled Trades, LLC —Columbia, MD
- Full-time
- Clean driving record
- Sales
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Installer II
HomeServe Skilled Trades, LLC —White Plains, MD
- $58,000 - $74,000 a year
- Full-time
- Clean driving record
- Mid-level
- Residential
- Paid holidays
- Disability insurance
Quick Apply
Service Technician IV
Service Experts Heating & AC LLC —Houston, TX
- Full-time
- Clean driving record
- Sales
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Installer I
Service Experts Heating & AC LLC —Mobile, AL
- Full-time
- Clean driving record
- Sales
- Ability to climb stairs
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Supervisor, Customer Service
Service Experts Heating & AC LLC —Scarborough, ME
- Full-time
- Mid-level
- High school diploma or GED
Quick Apply
2d
Service Technician IV
HomeServe Skilled Trades, LLC —Fairfax, VA
- Full-time
- Clean driving record
- 6 years
- Sales
- Paid holidays
- Disability insurance
Quick Apply

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Customer Service Representative I

Service Experts Heating & AC LLC -
Duluth, GA

Quick Apply

Job Details

Full-time

Qualifications

Computer operation
Administrative experience
High school diploma or GED
Office experience

Full Job Description

Welcome!

‎

The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

‎

Key Responsibilities:

Answers incoming phone calls from customers and assists call or routes call to appropriate person
Maintains good customer relations and ensures that all calls meet Service Experts’ standards
Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
Maintains customer records by updating account information
Accurately dispositions calls in call monitoring software
Adheres to CPI compliance regulations when taking payments over the phone
Updates capacity planner whenever calls or booked, rescheduled or cancelled
Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
Communicates with customers on the status of service calls
Assists with dispatching as needed
Continually maintains working knowledge of all company products, services, and promotions
Working with dispatch to improve accuracy in scheduling and speed of response
Reliable attendance and on-time job performance
Performs similar/other duties as needed or assigned

Required Qualifications:

High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
Experience or training the use of computers and related systems in an administrative office environment
Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
Excellent customer-service, communication, and interpersonal skills
Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
Ability to work effectively in both a team and an independent environment
Ability to make decisions based on established guidelines and procedures
Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
Effective organizational and time-management skills. Must be able to prioritize work based on service demands
An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

‎

Minimum Experience: 2+
Years Minimum Education: High School Diploma/GED

‎

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]

Quick Apply

Refine Your Search

Service Experts jobs

Customer Service Representative I

Customer Service Representative I

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Electrician I

Service Technician I

Installer III

Service Tech I

Installer IV

Service Technician II

Install Helper-1

Service Tech IV

Install I

Commercial Installer I

Service Technician I

Service Technician II

Installer II

Service Technician IV

Installer I

Supervisor, Customer Service

Service Technician IV

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