The Service Coordinator is responsible for supporting residents in affordable housing communities by connecting them with community resources, social services, and programs that promote housing stability, wellness, and self-sufficiency. This position works closely with residents, property management staff, local agencies, and service providers to enhance residents’ quality of life while maintaining compliance with housing program requirements.
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Assess resident needs and provide referrals to appropriate community resources and supportive services.
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Develop and maintain relationships with local service providers, healthcare organizations, employment agencies, and community partners.
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Coordinate educational, health, wellness, financial literacy, and community engagement programs for residents.
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Assist residents with access to benefits such as food assistance, healthcare, transportation, childcare, and employment resources.
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Conduct resident outreach, intake assessments, and follow-up services as needed.
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Maintain accurate resident files, service documentation, and reporting records in compliance with company and funding requirements.
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Support residents during crises by providing referrals, intervention resources, and advocacy when appropriate.
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Collaborate with property management staff to identify residents who may benefit from supportive services while maintaining confidentiality standards.
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Organize resident events and activities that foster community involvement and resident retention.
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Monitor program outcomes and prepare reports for management, regulatory agencies, or funding partners.
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Ensure compliance with HUD, LIHTC, and other affordable housing program guidelines as applicable.
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Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, or related field preferred.
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Minimum of 1–3 years of experience in social services, community outreach, case management, or affordable housing.
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Knowledge of affordable housing programs, HUD regulations, and community resources preferred.
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Strong communication, organizational, and interpersonal skills.
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Ability to work effectively with diverse populations, including seniors, families, and individuals with special needs.
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Proficient in Microsoft Office and case management or property management software.
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Ability to maintain confidentiality and handle sensitive information professionally.
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Problem-solving and conflict resolution
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Community engagement and advocacy
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Crisis intervention and resource coordination
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Time management and multitasking
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Cultural sensitivity and empathy
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Team collaboration and professionalism
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