Top 185401 Software Resources Jobs

Software Support Specialist - Tier 2
Travelnet Solutions —Remote
- $25.96 - $31.25 an hour
- Remote
- Mid-level
- Mentoring
- 1 year
- Health savings account
- Disability insurance
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Mine Engineer - USA
Magris Talc —Cameron, MT
- $85,000 - $95,000 a year
- Full-time
- Inventory management
- Mid-level
- Analysis skills
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Lamination Supervisor
Carolina Skiff LLC —Waycross, GA
- $65,000 - $80,000 a year
- Overtime
- Spanish
- Ability to walk for extended periods
- English
- Health insurance
- Dental insurance
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Dispatcher
R&L Taxi & Tours LLC —Kamuela, HI
- From $16 an hour
- Part-time
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- US work authorization
- Organizational skills
- Health insurance
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Payroll/ HR Generalist
Gourmet Mushrooms, Inc. —Sebastopol, CA
- $70,000 - $90,000 a year
- Full-time
- Spanish
- Management
- Mid-level
- Health savings account
- Disability insurance
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Foreman
Nomad Framing —Union, NJ
- $60,000 - $70,000 a year
- Full-time
- CPR Certification
- 7 years
- Construction site
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- 401(k)
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Director
Legislative Council Service —Santa Fe, NM
- $122,558 - $236,479 a year
- Weekends as needed
- Doctoral degree
- 5 years
- Computer literacy
- Health savings account
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Museum Director, 1 Year Experience Required
Syracuse Wawasee Historical Museum —Syracuse, IN
- $20 - $25 an hour
- Part-time
- Microsoft PowerPoint
- Social media management
- Public speaking
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General Manager
Valley Heating & Cooling —Decatur, AL
- $120,000 - $150,000 a year
- Full-time
- 5 years
- Office
- Residential
- Paid training
- Health savings account
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Maintenance Manager
TreeHouse Foods —Cambridge, MD
- $97,500 - $146,300 a year
- Full-time
- Engineering
- Analysis skills
- Supervising experience
- Paid training
- Tuition reimbursement
Assistant Property Manager
Coastal Ridge Real Estate —State College, PA
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
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Tutor (Per Diem/Various Disciplines)
SEIU 1199NW Training Fund —Renton, WA
- $25.20 - $34.28 an hour
- Part-time
- Hybrid work
- Background check
- School experience
- Classroom
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Controller
Bauer Companies —St. Louis, MO
- $125,000 - $150,000 a year
- Extended hours
- Background check
- CPA
- 5 years
- AD&D insurance
- Health insurance
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14d
Inside Salesperson with Construction Experience Preferred
Greer Steel LLC —Lakewood, WA
- $28 - $29 an hour
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Collections Manager-Healthcare
Revcare, Inc. —Fairlawn, OH
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health savings account
- Health insurance
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Legal Patient Advocate
MED-1 Solutions, LLC —Greenwood, IN
- $15 an hour
- Multiple hires
- Microsoft Excel
- Microsoft Outlook
- Sales
- Profit sharing
- Paid training
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Customer Calling Sales Representative (Base+Bonus)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Production Planner
Fayman & Sorbello Food Group —Madill, OK
- $50,000 - $70,000 a year
- Full-time
- Basic math
- ERP systems
- Office
- Health insurance
- Dental insurance
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Public Safety Instructional Designer
National Center for Policing Innovation —Richmond, VA
- $70,000 - $84,000 a year
- Email
- Hybrid work
- Writing skills
- Research
- Mid-level
- Health savings account
- Health insurance
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Fall Protection Training Specialist
Gravitec Systems Inc. —Poulsbo, WA
- $22 - $35 an hour
- Full-time
- Background check
- Classroom
- Up to 50% travel
- Paid holidays
- Health insurance
Quick Apply

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Software Support Specialist - Tier 2

Travelnet Solutions -
Remote

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Job Details

$25.96 - $31.25 an hour

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Software issue identification
Customer communication
Defect resolution root cause analysis
Bug Tracking (Quality assurance practices)
Serving clients
Team leadership
Coaching
AI tools proficiency
Bug Reporting (Quality assurance practices)
Incident Escalation
Team development
Team training
SaaS platforms
Mentoring
Problem management
Root cause analysis
SaaS
Cross-functional communication

Full Job Description

Are you ready to Level Up! Join our growing team as a Software Support Specialist - Tier 2.

At Track, we merge extensive industry knowledge with pioneering technology and a customer-obsessed mindset to empower property managers. We are honored to be recognized as an Inc. 5000 Fastest Growing Company and a People’s Choice Award winner, milestones that showcase our dedication to innovation and the success of our partners.

Track offers a comprehensive SaaS and Service Operating Platform tailored for the vacation rental sector. For more than two decades, we have supported hospitality professionals in achieving digital transformation and operational excellence. Our integrated ecosystem features over 70 partner integrations alongside a robust and expanding suite of native tools.

This role is perfect for someone who is:

A self-starter with tremendous initiative and a strong work ethic
An excellent communicator and collaborator across functional teams
Eager to make a high impact at a product-driven company
Adaptable, quick to embrace change, and a fast learner
Skilled in creative and critical thinking
Detail-oriented, even in a fast-paced environment
Passionate about technology and innovation, particularly the future of applied AI in our sector.

About Track
For over 21 years, Tracks has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner.

Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing suite of native features, Track, built on a customer-obsessed mindset, empowers hospitality professionals to achieve digital transformation and operational excellence. Our development includes a focus on leveraging AI-driven tools to enhance pricing, distribution, and guest communication

Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:

Serve Others: Nurturing growth to help others succeed
Grit: Taking ownership and never giving up on what matters most
Create the Future: Innovating to disrupt the status quo

Why Join Us?

Be part of a fast-moving, dynamic team focused on growth and success.
Work alongside a talented, collaborative, and supportive team.
Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.
Help reshape the hospitality industry through technology and service innovation.

Perks and Benefits:

Full medical, dental, and vision coverage
Flexible Paid Time Off
Unlimited access to professional training and development
Health Savings Account with up to a $2,000 annual match
Up to $900 in annual Wellness Rewards
Flexible work environment
Free life insurance and long-term disability coverage
Flexible Spending Accounts
Retirement plan with employer match
$150 quarterly gift for personal use
Competitive wages
Work with an amazing team!

Summary:
You are the technical backbone of the support organization. You own complex customer issues, drive deep troubleshooting, and partner cross-functionally to get to resolution.

At Tier II, technical depth meets real customer impact. You are not just solving problems, you are spotting patterns, improving processes, and influencing the product roadmap with what you see on the front lines.

You also play a key role in growing the team around you, acting as a mentor and escalation point for Tier I while helping raise the overall capability of the support org.

Duties and Responsibilities:

Own escalated issues from Tier I, providing advanced troubleshooting and end-to-end resolution
Diagnose complex problems across product functionality, configurations, and integrations
Reproduce bugs consistently, document findings clearly, and drive escalations to Product and Engineering
Partner with Product and Engineering teams to prioritize and resolve defects, ensuring visibility and follow-through
Serve as a Subject Matter Expert (SME) for specific areas of the product, becoming the go-to resource for those domains
Manage and drive escalated tickets to resolution, maintaining high-quality documentation and clear customer communication
Translate technical issues into clear, customer-friendly explanations and updates
Identify trends and recurring issues, surfacing insights to improve product, workflows, and customer experience
Create and maintain internal documentation, playbooks, and troubleshooting guides to improve team efficiency
Mentor Tier I team members, providing guidance on troubleshooting, ticket quality, and customer communication
Support onboarding and ongoing development of Tier I through shadowing, coaching, and knowledge sharing
Continuously expand technical knowledge of the platform, integrations, and systems

Required Experience:

2–4 years of experience in technical support, including experience operating at a Tier II level within a SaaS or technology-driven environment
Advanced troubleshooting skills with the ability to break down complex problems and drive resolution
Experience reproducing bugs, documenting issues, and working with Product/Engineering on escalations
Ability to think critically, ask the right questions, and connect symptoms to root causes
Strong written and verbal communication skills, especially when translating technical concepts for customers
1+ year of experience working with APIs, integrations, or system configurations preferred
Ability to manage multiple escalations while maintaining quality and urgency
Proven ability to mentor or support the development of other team members
Ownership mindset with a focus on outcomes, not just handoffs
Comfort using AI tools (ChatGPT, Claude, Copilot, etc.) to accelerate research, draft documentation, or assist with troubleshooting workflows
Ability to evaluate AI-generated output critically and know when to escalate vs. when to rely on it

Preferred Qualifications:

Experience troubleshooting short-term rental platforms, property management systems (PMS), or hospitality technology preferred
Familiarity with channel managers, OTA integrations (Airbnb, VRBO, Booking.com), or rate/availability management tools
Working knowledge of web technologies including HTML, CSS, browser developer tools, DNS, SSL certificates, and hosting concepts
Experience diagnosing website or platform performance issues, including integration conflicts and configuration errors

Growth & Impact:
Tier II is a high-impact role within the organization. Success here leads to opportunities to grow into:

Tier III / Advanced Technical Support
Product or Engineering-adjacent roles
Support leadership

This role is expected to influence not just individual tickets, but how support operates at scale.

Diversity and Inclusion:
We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.

Compensation:
The expected starting base salary range for this role is $25.96–$31.25 per hour, plus eligibility for a 10% annual incentive tied to company performance. Final compensation will be determined based on factors such as relevant skills, experience, education, and geographic location

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