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Support Specialist
Order.co —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Continuous improvement
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
14d
Clinical Psychologist – Evaluation and Testing
Brightline —Albany, NY
- $130,000 - $145,000 a year
- Full-time
- 18 years or older
- Spanish
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
13d
Independently Licensed Mental Health Therapist (PTSD) - Washington
Rebound —Washington State
- $65,000 - $107,400 a year
- Weekends as needed
- Remote
- LMFT
- Mid-level
- Master's degree
- Paid parental leave
- Health insurance
Quick Apply
Senior Packaging Engineer
Metamagnetics, Inc. —Marlborough, MA
- $140,000 - $170,000 a year
- Full-time
- 7 years
- Management
- Master's degree
- AD&D insurance
- Disability insurance
Quick Apply
7d
Lead Board Certified Behavior Analyst (BCBA)
Utilize ABA —Aurora, CO
- $85,000 - $100,000 a year
- Part-time
- Hybrid work
- Management
- Writing skills
- Mid-level
- Flexible schedule
Quick Apply
Veterinary Technician
Honest Pet —Berlin, OH
- $36,000 - $50,000 a year
- Weekends as needed
- Sales
- Customer service
- Basic math
- Paid time off
- Flexible schedule
Quick Apply
8d
Independently Licensed Mental Health Therapist (PTSD) - New Jersey
Rebound —New Jersey
- $65,000 - $100,400 a year
- Weekends as needed
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Paid parental leave
- Health insurance
Quick Apply
Licensed Journeyman Electrician
Nucentra Solutions —Dallas, TX
- $32.04 - $38.59 an hour
- Urgently hiring
- Background check
- Management
- Construction site
- Paid holidays
- Dental insurance
Quick Apply
Licensed Mental Health Therapist (PTSD) - Virginia
Rebound —Virginia
- Weekends as needed
- Remote
- LMFT
- Licensed Clinical Social Worker
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Product Manager
Coleman Environmental Engineering Inc. —Spokane, WA
- From $180,000 a year
- Full-time
- Hybrid work
- Mid-level
- Driver's License
- Bachelor's degree
- Dental insurance
Quick Apply
14d
Independently Licensed Mental Health Therapist (PTSD) - Tennessee
Rebound —Tennessee
- Weekends as needed
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Paid parental leave
- Health insurance
Quick Apply
Applications Engineer II
Wilder Systems —Oklahoma City, OK
- $75,000 - $100,000 a year
- Full-time
- Computer Science
- Mid-level
- Master's degree
- Disability insurance
- Health insurance
Quick Apply
Developmental and Stem Cell Biologist
Confidential Posting —San Francisco, CA
- $110,000 - $150,000 a year
- Full-time
- 5 years
- Doctor of Philosophy
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Registered Dental Assistant / Business Assistant Alameda Dental Studio | Alameda, CA
Confidential —Alameda, CA
- $27 - $31 an hour
- Full-time
- CPR Certification
- Dental office
- BLS Certification
- Free parking
- Paid holidays
Quick Apply
7d
Quality Inspector - Weekday Evening Shift
VulcanForms Inc. —Devens, MA
- $23 - $38 an hour
- Full-time
- Mid-level
- 3 years
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Mental Health Therapist - Washington
NOCD —Washington State
- $65,000 - $100,400 a year
- Weekends as needed
- Remote
- Background check
- LMFT
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Experienced Project & Mechanical Engineer to work in the field & shop, this is not an Office positn
Nucentra Solutions —Cockrell Hill, TX
- From $75,000 a year
- Urgently hiring
- Background check
- Construction site
- Pass drug screening
- Paid holidays
- Dental insurance
Quick Apply
9d
Pharmacist in Charge (PIC)
House Rx —Lufkin, TX
- From $135,000 a year
- Full-time
- Mid-level
- Clinic
- Team management
- Health savings account
- Paid holidays
Quick Apply
BCBA (Licensed Behavior Analyst) Entry Level Welcome
Spectrum Squad ABA —Las Vegas, NV
- $80,000 - $100,000 a year
- Full-time
- Background check
- Master's degree
- Clinic
- Paid time off
- Professional development assistance
Quick Apply
Designer Assistant/Project Manager
Hermosa Style Co —Gilbert, AZ
- From $20 an hour
- Contract
- Background check
- Google Workspace
- Mid-level
Quick Apply

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Support Specialist

Order.co -
Remote

Quick Apply

Job Details

Full-time
$24 - $27 an hour
14 days ago

Benefits

Stock options
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Live chat
Customer follow-ups
Non-technical user support
Customer records maintenance
Personal service client interaction documentation
Record keeping
Customer relationship building
Email customer support
Technical support via phone
Phone communication
Startup experience
Triage
Bug Reporting (Quality assurance practices)
Incident Escalation
Customer support experience within e-commerce industry
E-commerce
Managing clients in a customer support role
Collaboration with product development teams
Zendesk
Continuous improvement
Customer relationship management (CRM) systems (technically supported)
Customer engagement
Experience with SaaS (as product category for technical sales engineers)
Customer support
1 year
Root cause analysis
Technical support via email
SaaS
Communication skills
Entry level

Full Job Description

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors.

End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.

Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users.

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

About the Role

As a Support Specialist I at Order.co, your primary responsibility is to deliver high-quality customer support by efficiently triaging issues and resolving problems in a timely manner. We value individuals who take ownership of customer concerns and are committed to seeing them through until a satisfactory resolution is achieved. In this role, you will need to work quickly and multitask effectively. We seek dedicated individuals who are genuinely passionate about assisting customers.

What you’ll do

Your key responsibilities as a Support Specialist I at Order.co include:

Providing prompt and professional customer support: You will handle a high volume of phone calls, emails, and chats from Order.co customers & vendors. You will be responsible for responding to customer inquiries, complaints, and requests for assistance. Your goal is to provide timely and effective solutions to ensure customer satisfaction.
Troubleshooting and problem-solving: You will utilize your problem-solving skills to identify and resolve customer issues. This may involve investigating technical problems, offering guidance on product usage, or escalating complex issues to the appropriate team.
Communicating effectively: You will need strong communication skills to interact with customers in a clear, concise, and empathetic manner. You should be able to explain complex concepts or technical information in a way that is easy for customers to understand.
Managing customer expectations: It is important to set realistic expectations for customers regarding issue resolution times and keep them informed throughout the support process. You should be proactive in providing updates and maintaining open lines of communication.
Documenting and tracking customer interactions: Accurate record-keeping is essential to ensure continuity and enable effective follow-up. You will be responsible for documenting customer interactions, including the details of the issue and the steps taken to resolve it.
Collaborating with internal teams: As a Support Specialist I, you will work closely with other teams within Order.co, such as Account Management, Operations and Product to relay customer feedback, report bugs, and contribute to ongoing improvements in customer experience.
Continuously improving customer support processes: We encourage a culture of learning and improvement. You will have opportunities to identify areas for enhancement in customer support processes and suggest ideas to optimize workflows and enhance customer satisfaction.

What you bring to the table

As a Support Specialist I at Order.co, the following skills will be valuable for you to excel in your role:

Strong communication skills: You should possess excellent verbal and written communication skills to effectively interact with customers. Clear and empathetic communication is essential for understanding customer issues and conveying solutions in a way that customers can understand.
Problem-solving abilities: You will encounter various customer issues, and the ability to analyze problems, identify root causes, and propose appropriate solutions is crucial. Strong problem-solving skills will help you efficiently troubleshoot and resolve customer concerns.
Customer-centric mindset: Demonstrating a genuine desire to help customers and a commitment to providing exceptional service is essential. You should have a customer-centric mindset and strive to meet and exceed customer expectations. You should be able to remain calm and empathize with customers' situations, showing understanding and reassurance throughout the support process.
Multitasking and time management: As a Support Specialist I, you will often have to handle multiple customer inquiries simultaneously. Strong multitasking skills and effective time management are essential.
Attention to detail: Paying close attention to detail is crucial for accurately documenting customer interactions, tracking issues, and following up on resolutions. It ensures that nothing falls through the cracks and helps maintain high-quality customer support.
Teamwork and collaboration: Being able to work well in a team, collaborate effectively, and provide valuable feedback and insights will contribute to the overall success of the customer support function.
Adaptability and willingness to learn: Customer support needs can vary, and new challenges may arise. Being adaptable and open to learning new tools, technologies, and processes will help you stay effective and provide up-to-date support to customers.
Resilience and stress management: Customer support can sometimes be demanding and stressful. Being resilient and adopting effective stress management techniques are needed to maintain a high level of customer service, even during challenging situations.

Bonus points if you have

1+ years of customer support or related experience, especially in a SaaS, e-commerce or startup environment.
Experience working with CRMs such as Zendesk.

What you’ll receive

A competitive compensation package including stock options
Robust medical, dental, vision, and wellness benefits
Flexible time off policies
Employer-sponsored 401(k) + match
The anticipated pay range for this role is $24 - $27 per hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

Quick Apply

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