When you join the SUNY Corning Community College (CCC) team, you are helping to positively transform the lives of our students, their families and our communities.
We are a premier two-year College, offering degree programs, certificates, and continuing education classes. We promote intellectual and personal growth through individualized education, inspire innovation to meet the educational and workforce needs of the community and leverage a variety of partnerships to help our students and community succeed.
The Coordinator of Residential Life & Retention is responsible for promoting a student community living experience and the implementation of the Residential Life Retention Plan that fosters individual responsibility, community building, and academic and personal growth. Additionally, the Coordinator of Residential Life & Retention works collaboratively with colleagues in managing the operations of the residence hall, overseeing daily facility functions and maintaining accurate administrative records, including room inventories and occupancy, maintenance requests, and incident reports. This role supports the residential programs (academic and social), student services, and establishes a safe, inclusive environment through leadership, supervision, and crisis management. This is a required live-in position with a flexible work schedule, including evenings and weekend responsibilities as dictated by programming needs.
Occasional meetings at different CCC locations and in the community may be required; travel to conferences and/or recruiting events may be required as well as occasional travel for other position-related activities. Prolonged time sitting/standing working with computers and monitors; ability to walk/move across campus and throughout the building, including walking up and down stairs; ability to lift up to 50 pounds (occasionally may be more); repeated motions may include keyboard typing. This is a required live-in campus position in the residence hall. Typical office and indoor building environments, occasional outdoor activity may be required. Incumbent must perform the essential duties and responsibilities with or without reasonable accommodation. The summary is intended to describe the general nature and level of work and is not intended to be a comprehensive list of duties and responsibilities.
SUNY CCC embraces diversity and values an inclusive culture where every person is able to succeed to their full potential. If you require an accommodation for the recruiting process, please contact [email protected] or 607.962.9229.
Building & Residential Management (55%) -
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Develop and implement orientation programs and arrival weekend schedules/activities for new residential students in Perry Hall
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Assist with crisis intervention and conflict management, including mental health incidents, roommate conflicts, and staffing issues
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Lead monthly hall meetings in Perry Hall and provide recommendations to supervisor(s) for changes and improvements resulting from ongoing tracking of concerns emerging from hall meetings
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Manage operational aspects of Perry Hall, including residence hall openings/closings, room assignments, wait lists, key control, damage assessments, and the input/maintenance of residential contracts (Banner Housing Module); maintain and disseminate housing and occupancy information to residents and the CCC community
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Development and implementation of policies and procedures, Residence Life Handbook, trainings/initiatives
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Participate in 24-hour duty rotation, including evening and weekends
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Conduct safety and fire inspections regularly in collaboration with Public Safety and Building & Grounds
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Maintain room and mailbox key inventory and perform regular audits
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Maintain ongoing professional working relationships with other Student Services staff, Athletics, Food Service, Public Safety, Student Assistance Program, Retention & Educational Planning, Learning Center, faculty, and other personnel to support a safe, healthy, supportive, and engaging academic environment for residents
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Provide support to the Student Life staff in promoting, implementing, and assessing student activities and programming as well as the Student Leadership Program
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Develop and implement summer programming for residence and conference guests, as applicable
Resident Assistant (RA) and Student Worker Oversight (15%) -
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Recruit, select, train, supervise, and evaluate Resident Life staff (RA’s); Coordinate staff duty coverage schedule
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Coordinate and implement a robust RA onboarding program that fosters the knowledge and skills necessary to provide a safe and inclusive environment for residents; implement engaging programming; and promote community building
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Meet monthly with entire RA staff, conduct bi-weekly one-on-ones with each RA, and provide ongoing mentorship/professional development
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Select, train, supervise, and evaluate and coordinate student worker desk duty coverage schedule
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Regularly communicate with student staff (RA’s and desk workers) to share building and policy updates as well as unforeseen issues as they arise to maintain clear and consistent messaging between residents and residential staff
Student Retention Efforts (25%) -
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Maintain a building environment that promotes inclusivity and fosters a sense of belonging for all residents.
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Maintain consistent contact with residents and regularly seek feedback (monthly hall meetings, surveys, etc.) in order to stay informed of needs, concerns, programming preferences, and academic and personal growth. Share information with the appropriate entities on campus, regarding residents' needs and satisfaction with programs, services, and instructional mode/scheduling of academic offerings
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Maintain and track budget allowances and strategically evaluate programs and activities through data collection
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Maintain awareness of residents’ academic progress alerts (Starfish flags and referrals) to encourage help-seeking behavior.
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Develop, market (flyers, email, and social media as applicable), and implement hall programs and activities that reflect needs and interests of our residential students, and that support engagement, academics, belonging and all areas of wellness that positively enhance a resident’s growth and experience
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Create and distribute a monthly newsletter (Constant Contact) informing residents of upcoming important information in regards to academics, financials, and engagement as well as other information that pertains to residents only (closings/health and safety checks/dining hours, etc.)
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Implement programs/activities to promote contract renewals, rollovers of current residents
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Promote registration events in cooperation with Retention and Educational Planning
Recruitment Efforts & Miscellaneous (5%) -
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Communicate with potential residents by utilizing the Argos report of Inquiry/Interested/Accepted lists
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Assist with the Perry Hall clearance process through outreach to those with contracts
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Maintain the Model Suite for viewing of prospective residents and provide tour opportunities when requested by various departments on campus
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Perform other related duties as assigned.
