Top 24 Starkey Laboratories Jobs

Customer Service Technical Support Rep
Starkey Laboratories —Eden Prairie, MN
- $22.95 - $27.26 an hour
- Microsoft Outlook
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
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Senior Administrative Assistant
Starkey Laboratories —Eden Prairie, MN
- $27.02 - $37.86 an hour
- Microsoft Word
- Microsoft Excel
- Oracle
- Paid parental leave
- Paid holidays
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AMR Customer Service Representative - Manufacturing
Starkey Laboratories —Eden Prairie, MN
- $18.14 - $24.15 an hour
- Writing skills
- Office
- High school diploma or GED
- Paid parental leave
- Paid holidays
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Corporate Receptionist
Starkey Laboratories —Eden Prairie, MN
- $19.23 - $21.63 an hour
- Office
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
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Manager of Corporate Real Estate and Facilities Management
Starkey Laboratories —Eden Prairie, MN
- Microsoft Office
- 3 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
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Govt Services Territory Account Manager
Starkey Laboratories —Virginia
- $100,000 - $150,000 a year
- Remote
- Doctoral degree
- Microsoft Office
- Clinic
- Paid parental leave
- Paid holidays
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Field Sales Representative-Minnesota, North Dakota, and South Dakota
Starkey Laboratories —Eden Prairie, MN
- $75,000 - $89,000 a year
- Mid-level
- Bachelor's degree
- 2 years
- Paid parental leave
- Paid holidays
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Sr Mechanical Designer II - RD
Starkey Laboratories —Eden Prairie, MN
- $37.76 - $55.53 an hour
- Analysis skills
- Senior level
- Associate's degree
- Paid parental leave
- Paid holidays
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Sr Clinical Training & Development Specialist
Starkey Laboratories —Eden Prairie, MN
- $75,460 - $98,000 a year
- Weekends as needed
- Clinic experience
- Mid-level
- Clinic
- Paid parental leave
- Paid holidays
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Claims Administrator
Starkey Laboratories —Eden Prairie, MN
- $40,000 - $45,000 a year
- Research
- Mid-level
- Microsoft Office
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7d
Manager, Data Engineering
Starkey Laboratories —Eden Prairie, MN
- $121,660 - $147,000 a year
- On call
- Computer science
- Computer Science
- Research
- Paid parental leave
- Paid holidays
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HVAC Maintenance Technician
Starkey Laboratories —Eden Prairie, MN
- $27.02 - $35.33 an hour
- Monday to Friday
- Clean driving record
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
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Maintenance Technician -2nd Shift
Starkey Laboratories —Eden Prairie, MN
- $22.95 - $30.29 an hour
- Clean driving record
- Computer literacy
- Mid-level
- Paid parental leave
- Paid holidays
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Associate Human Resources Business Partner
Starkey Laboratories —Plainfield, IN
- $64,680 - $82,950 a year
- Spanish
- English
- Mid-level
- Paid parental leave
- Paid holidays
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10d
Global Controller
Starkey Laboratories —Eden Prairie, MN
- $171,000 - $234,000 a year
- CPA
- ERP systems
- 11+ years
- Paid parental leave
- Paid holidays
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Mechanical Engineer II - RD
Starkey Laboratories —Eden Prairie, MN
- $78,540 - $110,250 a year
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
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Sr Mechanical Engineer I - RD
Starkey Laboratories —Eden Prairie, MN
- $93,940 - $141,750 a year
- Data analysis skills
- Analysis skills
- Doctor of Philosophy
- Paid parental leave
- Paid holidays
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Sr Test Automation Engineer I
Starkey Laboratories —Eden Prairie, MN
- $93,940 - $125,000 a year
- Management
- Computer literacy
- Bachelor of Science
- Paid parental leave
- Paid holidays
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Audiology Technician (CFE)
Starkey Laboratories —Eden Prairie, MN
- $25.00 - $29.80 an hour
- Spanish
- Up to 50% travel
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Electrical Engineer II - Electroacoustic Engineering
Starkey Laboratories —Eden Prairie, MN
- $78,540 - $107,800 a year
- CAD
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply

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Customer Service Technical Support Rep

Starkey Laboratories -
Eden Prairie, MN

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Job Details

$22.95 - $27.26 an hour

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Computer operation
Microsoft Outlook
iOS support
Serving clients
Presentation software
Phone communication
Computer literacy
iOS
In-person customer service
Android support
Windows
Android
Technical Proficiency
Client interaction via phone calls

Full Job Description

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6 (https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6)

JOB SUMMARY DESCRIPTION

The Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, accessories, wireless connectivity, product training, and policy clarification. The Technical Support Representative will serve the Company’s external consumers using various platforms, including phone, emails, web chat, and instant messaging. In this role, the individual will help our consumers with passion, purpose, and excellence while following company policies and procedures. They will be responsible for upholding the values and culture of the department through positivity and teamwork. The Customer Service Technical Support Representative will model high-quality service and focus on serving with passion, purpose, and excellence.

This position may be filled at either the Intermediate or Senior level, depending on the selected candidate's experience, qualifications, and demonstrated skills.

JOB RESPONSIBILITIES

Meet Key Performance Indicators as defined by Management

Examples include but are not limited to:
- Provides personalized service in attempting to exceed consumer expectations.
- Utilizes management as a problem-solving resource.
- Sets up a personalized reference system to prevent reoccurring questions.
- Embrace unavoidable change rather than resisting.
- Appropriately modifies approach or behavior when dealing with an individual with different backgrounds, values, or predispositions.
- Maintain a positive disposition

Attend regional or corporate training session each pre-product release

Complete the required internal training

Communicate consumer feedback and needs through management.

Understand consumer needs.
- Actively listen to what consumers are saying
- Ask Questions as appropriate
- Demonstrate awareness of consumer’s needs and goals
- Consider the impact of your decision and actions
Respond efficiently and meet timelines for communication requests from management.
Provide well thought out feedback for team training needs. Include the “what and the how” about content development and delivery of the information.

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

Education

Prefer a bachelor's degree or its equivalent and 2-4 years of experience in the field or a related area

Experience

Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required. Minimum 1-year
Experience working in a customer service environment required
2-year experience working in a hearing aid manufacturing environment preferred
2-4 years of experience in the field or a related area

Knowledge / Technical Requirement

A high degree of computer literacy
Windows OS, MS Office, MS Outlook, PowerPoint

Competencies, Skills & Abilities

Excellent oral and written communication skills required across groups that include, customers, consumers, and colleagues
Ability to understand technical information is needed.
Ability to understand and communicate technical information to a variety of disciplines
Excellent organizational skills
Excellent problem-solving skills
Excellent people skills
Ability to adapt to an ever-changing marketplace
Ability to work well with people required, including in-person and by telephone.

WORK CONTEXT

Working Conditions

Regular attendance and responsiveness to reasonable job-related directives as given by the supervisor required.
Sit approximately 60-70% of the time, move 30% of the time.
May need to travel occasionally

Salary and Other Compensation:

The annual hourly rate for this position is between $22.95-$27.26 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.

#LI-KS2

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Starkey Laboratories jobs

Customer Service Technical Support Rep

Senior Administrative Assistant

AMR Customer Service Representative - Manufacturing

Corporate Receptionist

Manager of Corporate Real Estate and Facilities Management

Govt Services Territory Account Manager

Field Sales Representative-Minnesota, North Dakota, and South Dakota

Sr Mechanical Designer II - RD

Sr Clinical Training & Development Specialist

Claims Administrator

Manager, Data Engineering

HVAC Maintenance Technician

Maintenance Technician -2nd Shift

Associate Human Resources Business Partner

Global Controller

Mechanical Engineer II - RD

Sr Mechanical Engineer I - RD

Sr Test Automation Engineer I

Audiology Technician (CFE)

Electrical Engineer II - Electroacoustic Engineering

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