Top 12 State Collection Service Jobs

Health Care Customer Service Representative
State Collection Service —Jacksonville, FL
- $16 - $18 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Military encouraged
- Profit sharing
- Health savings account
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3d
Collections Specialist
State Collection Service —Houston, TX
- $16 - $18 an hour
- Full-time
- Remote
- Bilingual
- Military encouraged
- Organizational skills
- Profit sharing
- Health savings account
Quick Apply
9d
Client Service Account Specialist
State Collection Service —Houston, TX
- Full-time
- Microsoft Outlook
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
9d
Director of Information Technology
State Collection Service —Madison, WI
- Full-time
- Computer science
- Azure
- Computer Science
- Profit sharing
- Health savings account
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9d

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Health Care Customer Service Representative

State Collection Service -
Jacksonville, FL

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Job Details

Full-time
$16 - $18 an hour
3 days ago

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Gym membership

Qualifications

Fair Credit Reporting Act (FCRA)
Bilingual
Insurance products customer support
Patient question and concern management
Client inquiry handling
Health insurance customer support
HIPAA
Patient financial aid assistance
Healthcare administration
Debt collection payment plan
Organizational skills
Billing issue inquiries
Handling account queries
1 year
Medical terminology
Payment processing in medical billing systems
Entry level
Bill payment support
Patient collections management
Client interaction via phone calls

Full Job Description

The GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.

**Veterans and Military Spouses Encouraged to Apply**

Duties include but are not limited to:

Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
Acts to gain payment or arrangement of payment on behalf of the client as appropriate
Follows client-specific protocols and policies when carrying out duties
Investigates and responds to client enquiries as needed
Enters and monitors payment arrangements
Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Qualifications, Skills, and Experience:

1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills. The ability to work on multiple tasks simultaneously
Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
Ability to work successfully and cooperatively within a team-based environment
Bilingual candidates will provide additional support for bilingual calls

Internet Requirements: The minimum internet speed requirements for remote work are as follows:

Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Minimum Speed Results: 40 mbps download, 5 mbps upload

Camera Requirements:

Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.

Wage:

Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!
Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!

We Offer a Comprehensive Benefits Package:

Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
Paid time off starting at 90 days and annual profit sharing
7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs/Gym Reimbursement
All necessary equipment and technical support provided

Benefits eligibility is dependent upon FTE Status and Position
All offers of employment are contingent upon successful completion of all post offer processing.

Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Applicants requiring reasonable accommodation in the application or interview process should notify State Collection Service at 800.477.7474.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.
Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

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State Collection Service jobs

Health Care Customer Service Representative

Collections Specialist

Client Service Account Specialist

Director of Information Technology

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