Top 30058 State of Ct Jobs

Hybrid Data Analyst in Southington, CT
Company Confidential —Southington, CT
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
CT Technologist
Software Technology Inc —Cambridge, MA
- Contract
- Hospital
- BLS Certification
- Mid-level
Quick Apply
CT Technologist - Winchester, MA
Software Technology Inc —Winchester, MA
- Hospital
- BLS Certification
- Mid-level
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CT Technologist (Allied)
Software Technology Inc —Winchester, MA
- Hospital
- BLS Certification
- Mid-level
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MnSCU Academic Supervisor 1- Director of TRiO SSS
Minnesota State —Duluth, MN
- $31.08 - $46.72 an hour
- Full-time
- Hybrid work
- School experience
- 5 years
- Word processing
- Paid parental leave
- Paid holidays
13d
United States History and Government High School Field Test Remote Scorer
Reach Educational Services —Remote
- $15 an hour
- Temporary
- Remote
- High school
- Computer literacy
- Teaching Certification
- Paid training
Quick Apply
State Univ Adjunct Non-Unit - School of Urban Education
Minnesota State —Saint Paul, MN
- $1,844 a month
- Part-time
- 18 years or older
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
State Univ Adjunct Unit - Department of Human Services
Minnesota State —Saint Paul, MN
- $1,888 a month
- Part-time
- 18 years or older
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
Junior-Level Monitoring and Evaluation Specialist
Integrated Business & Technical Consultants —Remote
- $70,000 - $75,000 a year
- Online Application
- Remote
- Mid-level
- Travel
- 1 year
- Disability insurance
- Dental insurance
Quick Apply
2d
Social Work - Full-time Faculty
Bethel University —Saint Paul, MN
- $0 a year
- Full-time
- Hybrid work
- Mid-level
- University
- Doctor of Philosophy
- Health insurance
- Retirement plan
Quick Apply
State Univ Adjunct Unit - Criminology and Criminal Justice
Minnesota State —Saint Paul, MN
- $1,888 a month
- Part-time
- 18 years or older
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
Policy Analyst
Public Health Solutions —Long Island City, NY
- $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 403(b) matching
- Commuter assistance
Quick Apply
Analyst 1, CyberTipline
National Center for Missing & Exploited Children —Alexandria, VA
- $55,000 - $63,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Flexible schedule
Quick Apply
Reporter, Health, Food and Safety
Consumer Reports —Yonkers, NY
- $105,032.33 - $112,599.96 a year
- Hybrid work
- Research
- Mid-level
- Master's degree
- Health insurance
- 401(k) matching
Quick Apply
Director of Planning and Community Development
Town of Plainville —Plainville, CT
- $114,483.57 - $143,104.46 a year
- Weekends as needed
- Background check
- Office
- Databases
- Paid holidays
- Health insurance
Quick Apply
7d
Talent Acquisition Experience Specialist II
Affirm —Remote
- $88,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Organizational skills
- Employee stock purchase plan
- Health insurance
Assistant Director of Peer Education
Quinnipiac University —Hamden, CT
- Full-time
- Public speaking
- Mid-level
- Master's degree
Clinical Data Manager I
Perceptive —Remote
- $52,520 - $75,028 a year
- Full-time
- Mid-level
- Databases
- Health savings account
- Paid holidays
12d
Part Time Regional Waste Management and Diversion Education and Outreach Coordinator
Capitol Region Council Of Governments —Hartford, CT
- Part-time
- Hybrid work
- Research
- Mid-level
- Communication skills
Quick Apply
Consumer Information Representative (Hybrid)
State of Connecticut - Department of Housing —Hartford, CT
- $72,852 - $92,295 a year
- Urgently hiring
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
13d

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Hybrid Data Analyst in Southington, CT

Company Confidential -
Southington, CT

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Qualifications

Performance dashboard reports
Data integrity assurance
Data quality checks
Dashboard development
Data visualization software proficiency
Data Integration (Data management)
Data mining
Text mining tools
Call center experience
Visual storytelling
Presentations for conferences or internal meetings
Business intelligence report generation
Dashboard creation support
SQL
Business intelligence tools
Sentiment analytics
Data quality monitoring
Requirements analysis
AI-driven automation
Business requirements
Research findings presentation
Database software proficiency

Full Job Description

Hybrid Data Analyst in Southington, CT – Contact Center Analytics & Conversational Intelligence (BPO)

Overview

We are seeking a Data Analyst to support a BPO contact center environment servicing multiple clients. The role focuses on transforming complex interaction and performance data into clear, actionable insights. Candidates must have strong experience building Tableau dashboards, mining data from conversational intelligence platforms, and working directly with clients to gather requirements, interpret results, and present insights that drive measurable improvements in customer experience and operational performance.

Key Responsibilities

Design, build, and maintain interactive Tableau dashboards that communicate trends, performance metrics, and actionable insights
Analyze structured and unstructured data from conversational intelligence tools (e.g. CallMiner, Genesys, contact center transcripts, QA data, sentiment, topic modeling, agent performance metrics)
Perform data mining and pattern analysis to uncover trends, anomalies, and opportunities for improvement
Partner with business stakeholders (Operations, QA, IT, Marketing) to understand requirements and define meaningful KPIs
Translate complex analytical findings into clear narratives and visual insights that inform decision-making
Ensure data accuracy, consistency, and reliability across reports and dashboards
Automate recurring reports and dashboards to improve efficiency and scalability
Support ad hoc analysis and deep-dive investigations related to customer behavior, agent performance, and operational outcomes
Continuously improve dashboard usability, performance, and visual storytelling

Required Qualifications

Bachelor’s degree in Data Analytics, Statistics, Business, Computer Science, or a related field (or equivalent experience)
3+ years of experience as a Data Analyst or similar role
Advanced experience building dashboards and reports in Tableau
Hands-on experience with data mining and analysis using conversational intelligence platforms
Strong SQL skills and experience working with large datasets
Ability to analyze both quantitative and qualitative data (including text-based data)
Experience working in customer service, contact center, or CX analytics environments
Familiarity with AI-driven analytics, sentiment analysis, and speech/text analytics
Experience integrating data from multiple sources (e.g., CRM, telephony, QA systems, WFM, CI platforms)
Knowledge of data visualization best practices and storytelling techniques
Strong attention to detail and data quality standards
Excellent communication skills with the ability to present insights to diverse audiences

What Success Looks Like

Dashboards are intuitive, trusted, and widely used by clients and other key stakeholders
Insights lead to measurable improvements in customer experience, quality, or efficiency
Complex data is consistently transformed into clear, actionable intelligence
Support Quarterly Business Reviews (QBRs), performance reviews, and ad hoc client presentations

This is a full-time, hybrid position (three days in-office and two days remote) based in Connecticut.

Candidates must reside within a reasonable commuting distance of our Southington, CT office.

Salary is commensurate with experience.

***WE ARE UNABLE TO SPONSOR ANY RESIDENCY APPLICATIONS AT THIS TIME***

EEO Statement:

We are an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Quick Apply

Refine Your Search

State of Ct jobs

Hybrid Data Analyst in Southington, CT

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State Univ Adjunct Unit - Department of Human Services

Junior-Level Monitoring and Evaluation Specialist

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State Univ Adjunct Unit - Criminology and Criminal Justice

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Reporter, Health, Food and Safety

Director of Planning and Community Development

Talent Acquisition Experience Specialist II

Assistant Director of Peer Education

Clinical Data Manager I

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Consumer Information Representative (Hybrid)

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