Top 5 Svk Systems Jobs

Medical Receptionist
Svk Systems Inc —Houston, TX
- $20 - $22 an hour
- 8 hour shift
- Spanish
- Computer literacy
- HIPAA
Quick Apply
Administrative Assistant
SVK Systems Inc —Duluth, GA
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Dispatcher
Svk Systems Inc —Homer, NY
- $24 - $26 an hour
- Contract
- Sales
- Word processing
- Computer literacy
Quick Apply
4d
Compensation Consultant
Svk Systems Inc —Houston, TX
- $40 - $44 an hour
- Contract
- Writing skills
- Employment & labor law
- Mid-level
Quick Apply
11d
Certified Medical Assistant
Svk Systems Inc —Houston, TX
- $20 - $22 an hour
- Contract
- Spanish
- English
- Mid-level
Quick Apply
11d

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Medical Receptionist

Svk Systems Inc -
Houston, TX

Quick Apply

Job Details

Contract
$20 - $22 an hour

Qualifications

Computer operation
Phone communication
English
High school diploma or GED
Certified Professional Coder
Organizational skills
Medical terminology
Client interaction via phone calls

Full Job Description

Job Title: Call Center Rep

Job Location: Bellaire, TX 77401

Job Duration: 03 Months contract

Shift: Candidates must be able to work an 8 hour shift during the department operation hours which are 7am-6pm Monday-Friday-



Duties:

To serve as a Member and/or Provider Advocate by possessing knowledge and understanding of the organization's processes,
policies and procedures in order to investigate, resolve and/or facilitate resolution of simple to moderately complex issues
and/or questions reported by Texas Children's Health Plan (TCHP) members, prospective members, healthcare providers, or
other entities relating to TCHP Managed Care Organization. To be the first point of contact for assistance or information
regarding eligibility, benefits, authorizations, claims, referrals and/or any other Member/Provider needs. To assist and
advocate for Members and/or Providers throughout the complaint and appeal process. To assist Members with timely
appointment scheduling. Responsibility A: Supports the Health Plan call center’s day to day operations

Handles calls from Members/Providers seeking assistance with Member and/or Provider related issues. Reviews systems to
identify issues, comprehensively researches the issues, collaborates with other departments, communicates with internaland external resources, and creates appropriate responses.
Acts as a liaison and advocate for the Members/Providers.
Gathers information to support decisions or recommendations for action needed to resolve Member/Provider questions,

issues, and/or concerns.(PHI).applicable.underlying problem.

Assists with real-time resource management.
Interacts tactfully and empathetically with Members/Providers.
Ensures HIPAA protections are in place by verifying the identity of all callers prior to disclosing Personal Health Information
Completes all assigned work queue tasks and/or after hour call center vendor notifications.
Completes necessary documentation thoroughly, accurately, and timely in TCHP or TCH systems e.g. MACESS or EPIC when
Alerts team leader of any issues or concerns that require escalation for complete resolution or which may indicate a larger

Bilingual candidates only please: English\Spanish

Suppliers: Please see the additional notes below for recruiting purposes:

If candidate has no Medicaid experience, do not advance. If candidate has no call center experience, do not advance.
If candidate cannot name call center metrics, pause before advancing. If candidate is not comfortable dealing with upset customers, do not advance.
If candidate is not an effective communicator, pause before advancing.

Skills:

Knowledge of managed care, customer service, call center desktop support applications, and general computer literacy

The ability to work well with the public and adopt a customer perspective and work well individually and in a team
environment
Effective interpersonal skills and phone etiquette are required
Strong verbal communication skills
Good listening skills
Knowledge of medical terminology
Problem identification and problem solving skills and able to multitask
Technical Skills: Typing, 35 WPMEducation:

H.S. Diploma or GED- Required

1 year- Customer service experience within managed care or insurance industry Or Call center experience in any industry- Required

Skills:

Required

MEDICAL INSURANCE
CALL CENTER HEALTH CARE

Pay: $20.00 - $22.00 per hour

Application Question(s):

If interested, please leave your email, contact number and best time to reach you

Experience:

customer service in healthcare setting: 2 years (Preferred)

Language:

spanish (Preferred)

Work Location: In person

Quick Apply

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Svk Systems jobs

Medical Receptionist

Administrative Assistant

Dispatcher

Compensation Consultant

Certified Medical Assistant

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