Job Description
Be the exception. Build and operate exceptional networks.
Technium designs, builds, and operates secure, cloud-connected network fabrics that power mission-critical industries – from biotech, healthcare, finance, and research.
We’re a small company with a startup’s energy and enterprise standards. Our team thrives on curiosity, accountability, and collaboration. We take pride in delivering excellence while fostering a culture where learning and leadership are encouraged at every level.
Our Just Cause is simple: to provide anyone who finds joy and excitement in network security with life-changing learning opportunities. If you are driven to make an impact, eager to solve complex challenges, and ready to grow in an environment that rewards initiative and continuous improvement, we’d love to meet you.
As a Level 3 Network Engineer, you are a highly skilled and experienced professional responsible for designing, implementing, and maintaining complex network infrastructures. Your expertise goes beyond basic troubleshooting, as you handle escalated issues, optimize network performance, and contribute to strategic planning. With a deep understanding of networking protocols, hardware, and security, you play a crucial role in ensuring the reliability, scalability, and security of the organization's network environment. Your advanced technical knowledge and problem-solving abilities make you an invaluable asset in maintaining seamless network operations and driving continuous improvement to meet the evolving needs of the business. Additionally, your effective communication and collaboration skills enable you to work closely with cross-functional teams and vendors to deliver innovative network solutions.
Duties and Responsibilities
- Contribute directly to Technium’s mission of building and operating exceptional, secure networks.
- Collaborate with engineers, project managers, and leadership to deliver reliable results for customers.
- Take initiative: identify issues, propose solutions, and follow them through to completion.
- Balance independence with teamwork — knowing when to ask for input and when to move decisively.
- Represent Technium’s values in every interaction: honesty, professionalism, and curiosity.
- Exhibit ownership through a customer-first approach using knowledge and care as key differentiators.
- Escalation Support: Act as the highest level of technical escalation for complex network issues raised by Tier 1 and Tier 2 engineers. Resolve and troubleshoot critical incidents with a focus on minimizing downtime and service disruptions.
- Network Troubleshooting: Analyze and diagnose intricate network problems, including but not limited to routing issues, network congestion, QoS challenges, and firewall misconfigurations.
- Incident Management: Respond promptly and effectively to network incidents, conducting thorough root cause analysis, and implementing long-term solutions to prevent recurring issues.
- Network Design and Optimization: Collaborate with the network architecture team to design, implement, and optimize network solutions aligned with business objectives, ensuring scalability and reliability.
- Pre-Sales Support: Collaborate with the sales team to understand client requirements and tailor technical solutions accordingly. Assist in the preparation of proposals, technical documentation, and presentations to demonstrate the value of the products and services.
- Solution Design: Participate in solution design and architecture discussions, offering technical recommendations to meet customer needs effectively.
- Customer Demos and POCs: Conduct product demonstrations and Proof of Concepts (POCs) to showcase the functionality and benefits of the solutions to potential customers.
- Documentation: Maintain comprehensive and up-to-date network documentation, including network diagrams, standard operating procedures, and troubleshooting guides.
- Continuous Improvement: Stay abreast of emerging networking technologies, industry trends, and best practices. Recommend and lead initiatives to enhance network performance, reliability, and security.
- Services: Duties are expected to be performed in normal duty hours but there may be events that will occur during non- duty hours, weekends or holidays that may require work to be accomplished. This role is expected to provide on-call support during non-duty hours when needed.
- This role will be part of our on-call rotation, including some night and weekend work as needed
Company Expectations
- Read and follow all company policies and processes including but not limited to Company Handbook, WISP and SOC2 Compliance, and Core Company Processes
- Follow Entrepreneurial Operating System (EOS) principles and understand success relies on Right Person Right Seat (RPRS) and S.M.A.R.T. goal metrics
- Maintain confidential information
Skills and Qualifications
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Bachelor’s degree in computer science, Information Technology, or a related field preferred.
- 5-10+ years of network experience.
- Proven experience as a Tier 3 Network Operations Engineer or a similar role in a large-scale network environment.
- Strong knowledge of networking protocols and technologies, such as TCP/IP, BGP, OSPF, MPLS, VLANs, and subnetting.
- In-depth understanding of network hardware and software, including routers, switches, firewalls, load balancers, and network management systems.
- Demonstrated expertise in troubleshooting complex network issues and performance bottlenecks.
- Experience with network monitoring and analysis tools to assess network health and performance.
- Familiarity with security protocols and best practices for network protection.
- Excellent communication and teamwork skills to collaborate effectively with cross-functional teams.
- Certifications such as CCNP, CCIE, JNCIP, or equivalent are a plus.
- Ability to work under pressure and handle multiple priorities in a fast-paced environment.
- Previous experience working in a Managed Services environment preferred.
- Outstanding written and verbal communication skills.
