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Business Analyst (Salesforce)

TechTu
Pleasanton, CA

Apply Now

Job Details

Qualifications

Salesforce Service Cloud
Salesforce Cloud
Bachelor's degree
Stakeholder management

Full Job Description

POSTING DATE:

12/5/2020

POSTING ID:

TT-0001CRM

STATUS:

OPEN

WORK SITE:

4900 Hopyard Road Suite 100 Pleasanton CA 94588. May work at various unanticipated locations throughout the US, relocation may be required.

JOB DESCRIPTION:

Primary Duties:

Working closely with stakeholders and project managers to define and prioritize requirements;
Define, document, and maintain business processes, requirements, and policies. Look for ways to continuously improve processes & procedures.
Manage and support operations related initiatives identified by the Professional Services management team.
Identify opportunities for business process improvements and make recommendations as appropriate.
Provide project and monthly metrics coordination and support.
Work with team to understand and prioritize field requests.
Manage the queue to provide prompt support to end users including consulting ecosystem to resolve issues and address questions.
System testing of new functionality or bug fixes.
Communicating test results and status reports in an agile environment;
Isolating, replicating and reported defects and verifying defect fixes;
Working closely/collaboratively with cross-functional teams (Dev/IT, Management, Operations);
Participating in all aspects of functional, regression, user acceptance and load testing;
Participating in software design discussions, reviews and test strategy sessions;

EXPERIENCE/
QUALIFICATIONS:

Bachelor's degree or foreign academic equivalent in Computer Science, Computer Engineering, Information Technology, Software Engineering or closely related field of study and preferably three to four years of relevant experience or a related field of study required.
Minimum 3-5 years related experience.
Detail orientated with excellent time management skills.
Salesforce.com system experience is mandatory.
Salesforce admin or equivalent certification required.
Service Cloud Experience
Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
Ability to gather and transfer requirements from stakeholders into an action plan and deliver on that action plan leveraging internal systems as needed.
Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance, and instruction to users.
Strong interpersonal skills with the ability to research solutions to issues as they arise.
Ability to manage stakeholder expectations professionally.
Ability to work independently, with general direction and guidance.
Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.
Proficient in Word, Excel, PowerPoint, and Visio.

IF INTERESTED PLEASE EMAIL YOUR RESUME TO [email protected]

Apply Now

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Techtu Business Solutions jobs

Business Analyst (Salesforce)

SQL Developer

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Software Programmer

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Systems Developer

BI Consultant

Salesforce Developer/Software Developer

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C++ Embedded Software Engineer

Sr. MuleSoft / Software Developer

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