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Part-Time Telecom Technician

TKC Holdings -
Modesto, CA

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Job Details

Part-time
$25 - $28 an hour

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Prescription drug insurance

Qualifications

Desktop computer repair
Hardware maintenance
Computer hardware
Desktop (troubleshooting support)
Computer management
Computer networking

Full Job Description

Wage Rate: $25.00 - $28.00/hour Overview:

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

As a subsidiary of TKC Holdings, Inc. and Keefe Group, ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

About This Position:

The Part-Time Telecom Tech serves as the primary interface for facility system inquiries including tracking and managing inmate inquiries, complaints and responses. This position also repairs or replaces broken telephone sets and provides a weekly update of phone system status, repairs made and any open items.

Essential Functions, Duties and Responsibilities

Track and manage inmate inquiries (grievances), complaints and responses
Add and maintain PIN Number Investigations
Assist facility investigative personnel with reporting needs & tasks
Coordinate planned site visits and materials delivery through facility security
Report generation to meet facility requirements
Report generation assistance and limited training to new facility personnel
Provide weekly update of phone system status, repairs made, open items
Repair or replace broken telephone sets
Assist technical support with system troubleshooting
Complete RMA forms and track/ship tablets for replacement
Use the software to troubleshoot and provide reports when needed
Retrieve defective tablet/s and distribute spare equipment as needed
Create trouble tickets and track repair/equipment requests
Research and respond to complaints in established timelines so that problems are resolved in a timely manner
Maintain ongoing tablet/onsite equipment inventory
Must work (5) days a week, (4) hours a day inside correctional facility
Other duties as assigned

What You'll Need:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Customer service experience.
3 or more years demonstrated skills in a high tech environment, emphasizing skills in computer hardware maintenance, software management, and networking.
Position can require overtime, non-standard schedules and evening or night shifts.

Benefits:

IC Solutions offers comprehensive benefits to all regular-full time employees:

Medical w/prescription coverage
- Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
Dental
Vision
Basic Life and Basic Accidental Death and Dismemberment Insurance
Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

IC Solutions also understands the importance of work life balance and planning for the future. To help with both of these, employees are eligible for paid time off and a Company Match for the 401(k) Retirement Savings Plan. We now also offer DailyPay providing you immediate access to earned wages.

EEO Statement:

Equal Employment Employer as to all protected groups, including protected veterans and individuals with disabilities.

We maintain a drug-free workplace.

A copy of our Privacy Policy and CA Employee Privacy Notice can be found here: https://tkcholdings.com/privacy-policy-108

Apply Now

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