Overview:
At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?
The Specialist-PRS is responsible for proper, accurate and timely plant record updates. This position will organize and coordinate plant and device cutover with OSP Implementation, Broadband Engineering, Translations, Field Service Techs and OSP Records by providing pre-cut data, generating detailed cut-sheets and then posting data to Martens after cutover. Must be able to interpret Maps, staking sheets, cut sheets, and understand the cutover sequence and. Requires knowledge of Outside Plant standards (Copper and PON, Aerial and Buried), Network switch platforms and formats, Network Devices and Pair gain devices. This individual must be detailed oriented. Proficient in Martens, Desi, WorkSpace, Right Now Web, Excel, Word, Reports, Pon Portal, NED, Metasolv and Entrisview.
This position has the ability to work remotely in any of the 40+ states in which TDS Telecom operates.
Responsibilities:
- Building and updating computer-based records of outside plant and switching equipment for all TDS Telecom operating companies. The data will need to have a high degree of accuracy, integrity, and consistency.
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Interprets maps, staking sheets, cut sheets, switching additions, Engineering Packages, and PTT Proects, etc. Works Directly with Engineering, Local Field Service Techs and OSP Records to acquire necessary information to facilitate timely creation of cut-sheet data and the posting of As-Built data upon proect completion.
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Provide OSP Records support to LBO’s, FST’s, OSP Engineering, OSP Implementation, FST Contact Center, Service Activation, and Service Center Translations.
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Miscellaneous Proect work, report running (Crystal, Martens, etc).
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Assists in data collection or other tasks as requested.
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Keeps abreast of technical developments and the skills needed to assume expanded job responsibilities in the sophisticated telecommunication service offerings.
Qualifications:
Required Qualifications
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Associates degree (or higher) -OR- 2+ years professional work experience.
Other Qualifications
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Associate Degree in telecommunications field is highly desirable.
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Understanding of telecommunications industry.
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Knowledge of Outside Plant standards (Copper and PON, Aerial and Buried), Network Switch platforms and formats, Network Devices (AFC, Anymedia, SLC5, SLC2000, SLC96, Calix, Entrisphere, 1218, ADC, Adtran, Alcatel, Seiscor, Tellabs, Pair gain devices (Go digital, DAML, DDL, CM8, Conklin, PG-Flex, PG-Plus, Pairspan, Pairgain, Wescom).
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Prior customer service, telecommunications or telemarketing experience is desirable
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Understanding of telecommunication products, facilities, and terminology, and services.
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Ability to adapt to rapid changes.
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Excellent interpersonal communication skills (i.e. verbal, written, listening).
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Time management skills.
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Problem solving skills (i.e. customer complaints, troubleshooting).
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Multi-task management skills.
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Knowledge of related company procedures and applications.
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Ability to read maps, staking sheets, cut sheets and accurately interpret data.
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PC Computer Skills - knowledge of, but not limited to, MS Office and CAD based programs.
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Ability to work cohesively in a team environment.
Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!
Benefits
We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!
Associates scheduled to work 20 or more hours per week have access to:
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Medical Coverage
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Dental Coverage
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Vision Coverage
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Life Insurance
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401(k) Plan
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Generous Vacation & Paid Sick Leave
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Seven Paid National Holidays & One Floating Holiday
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Paid Parental Leave (6 weeks after 12 months of employment)
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Adoption & Surrogacy Assistance
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Employee Assistance & Wellness Programs
Associates working 30 or more hours per week additionally have access to:
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Short-Term & Long-Term Disability
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TDS Service Discounts
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Education Assistance
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Paid Volunteer Time
In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.
Who is TDS Telecom?
TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!
At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Transparency
The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.
Pay Range (Hr./Yr.): $19.36/Hr. - $29.04/Hr.
