Assistant Sales Manager
Greater Goods Thrift Center
Position Type: Open to Full-Time or Part-Time
At Greater Goods, we are More Than a Thrift Store. Every donation, purchase, and volunteer hour helps connect people to hope through generosity.
The Assistant Store Manager plays a vital leadership role by ensuring the daily operations of the store reflect our mission, values, and commitment to excellence. Working closely with the Store Director, this position leads the sales floor, supports production and donation operations, coaches employees and volunteers, and creates an exceptional experience for every customer and donor.
This leader is passionate about serving people, developing teams, and maintaining a clean, organized, and welcoming environment where generosity is transformed into community impact. The Assistant Store Manager leads by example, balancing operational excellence with servant-hearted leadership.
Reporting Relationships
Reports To: Store Director
Supervises:
· Sales Floor Associates
· Volunteers while on duty
· Team Leads as assigned
Key Responsibilities
· Lead daily store operations in partnership with the Store Director.
· Model Greater Goods’ values through servant leadership, hospitality, integrity, and accountability.
· Provide exceptional customer service and maintain a positive, customer-focused environment.
· Assist with onboarding, training, scheduling, and daily supervision of team members.
· Communicate Greater Goods’ mission through daily interactions with customers.
· Accurately process cash, credit card, and other approved transactions.
· Resolve customer concerns professionally and compassionately while following operational standards.
· Monitor merchandise quality to ensure only clean, high-quality items reach the sales floor.
· Keep fitting rooms clean, organized, and customer ready.
· Stock shelves, racks, and sales floor displays.
· Assist with merchandise presentation, promotional displays, and floor set updates.
· Communicate operational concerns, customer issues, and transaction discrepancies to Store Director.
· Maintain adequate staffing coverage and assist with daily work assignments.
· Open and close the store as assigned, following cash handling and security procedures.
· Attend required meetings and training sessions to remain current on policies and procedures.
Qualifications
· A year or more of retail leadership.
· Strong customer service and interpersonal skills.
· Demonstrate an ability to lead, motivate, and collaborate with employees.
· Positive attitude.
· Strong organizational, communication, and problem-solving skills.
· Experience with cash handling, scheduling, and point-of-sale systems.
· Ability to work independently while supporting a collaborative team environment.
· Commitment to servant leadership and hospitality.
Faith & Culture Commitment
Greater Goods is a Christian ministry inspired by the teachings of Jesus Christ. We seek to love our neighbors through generosity, hospitality, compassion, and service.
The Assistant Store Manager is expected to support the mission, values, and culture of Greater Goods by leading with kindness, integrity, humility, and respect. While every customer, donor, volunteer, and employee is welcomed with dignity regardless of background or beliefs, leaders are expected to actively model the organization’s mission and values in their daily work.
Core Values
Every decision made by the Assistant Store Manager should reinforce our core values:
· Multiplying Impact — Every task contributes to changing lives.
· High Quality — Excellence honors our donors, customers, and mission.
· Community Connections — Relationships are at the heart of everything we do.
· Contagious Generosity — Generosity inspires hope and strengthens our community.
Physical Requirements
· Ability to stand and walk for extended periods.
· Frequent use of hands for operating registers and handling merchandise.
· Ability to safely lift and carry up to 30 pounds.
· Ability to bend, reach, sort, clean, and organize merchandise throughout the workday.
Measures of Success
Success in this role is measured by:
· Outstanding customer experiences.
· Strong employee and volunteer engagement.
· Clean, organized, and high-quality store presentation.
· Achievement of daily sales and operational goals.
· Efficient merchandise flow from donation to sales floor to customer.
· Positive team culture built on hospitality, accountability, and encouragement
Advancement of Greater Goods’ mission to Connect People to Hope Through Generosity.
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Work Location: In person
